High Mark Plumbing big logo white check

24/7 EMERGENCY SERVICE

604-245-8970

High Mark Plumbing big logo white check

24/7 EMERGENCY SERVICE

604-245-8970

High Mark Plumbing big logo white check

24/7 EMERGENCY SERVICE

604-245-8970

High Mark Plumbing big logo white check

24/7 EMERGENCY SERVICE

604-245-8970

Water Heater Repairs

Your Water Heater Experts

GET YOUR WATER HEATER REPAIRED TODAY

Water Heater Repairs

Your Water Heater Experts

GET YOUR WATER HEATER REPAIRED TODAY

Water Heater Repairs

Your Water Heater Experts

GET YOUR WATER HEATER REPAIRED TODAY
BOOK YOUR WATER HEATER INSTALLATION SERVICE ONLINE

CUSTOMER REVIEWS

Google Rating
4.8
Based on 763 reviews
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Barb C.
Barb C.
21:31 24 Sep 23
Ryan did a great job! Very friendly amd professional.
Konstantin G.
Konstantin G.
21:49 19 Sep 23
The technician was Ryan, fixed my shower quickly, now it looks and works as if it’s never been broken. Thank you!
Tayler
Tayler
20:20 18 Sep 23
Dane was great! Efficient and friendly and was able to get the job done.
Gary M.
Gary M.
16:44 18 Sep 23
Dane came promptly and outlined the issue and gave me various options that could save me issues in the future. Resolved issue quickly and was very professional through out
Chuck D.
Chuck D.
16:42 11 Sep 23
This was my first time using Highmark. One of the best customer service experiences I’ve had. From the initial appointment setting right through the diagnostics and finally, the solution was outstanding really enjoyed our text Ryan and Mark highly recommend these guys.
Antonio D.
Antonio D.
14:49 10 Sep 23
Experience was very good . Tassos was very professional and explained all problems encountered , in very clear language for me to understand .
Milan K.
Milan K.
18:01 08 Sep 23
The technician’s professionalism and clear explanation of the scope of work and process left a lasting impression. His kindness and expertise are a testament to the exceptional service Lillie Family Heating and Plumbing provides.
Logic S.
Logic S.
15:15 08 Sep 23
Amazing customer service… they were totally on the ball with appointment and even allowing me to adjust the appointment. Showed up on time and tech was guy very knowledgeable and was great at troubleshooting my system problems.
Van T.
Van T.
22:36 07 Sep 23
Tassos was very friendly and professional. I also learned a few things from him today. Absolutely amazing work highly recommend.
Dale H.
Dale H.
22:17 02 Sep 23
I have used Highmark before. Very professional and courteous. They left the area they worked in cleaner than it was when they got there. They showed me what they were doing and explained what was wrong. I would recommend to family and friends.
Paul L.
Paul L.
00:10 31 Aug 23
Professional and friendly service and very knowledgeable for maintenance of are new hot water tank. Thanks Kevin and High Mark Plumbing &Heating
Chad E.
Chad E.
20:10 30 Aug 23
I just had Dane come and repair a cracked p trap under my kitchen sink. He was super professional, friendly and fast! I thought the price was very fair for the work involved. Thanks Dane!!
S M
S M
18:01 30 Aug 23
Kevin arrived on-time and was very friendly and knowledgable. He communicated well and overall a very positive experience. Good job!
Frank R.
Frank R.
18:51 23 Aug 23
Tassos Knows his job. Professional, executive and with a lot of experience.
Jen C.
Jen C.
17:15 18 Aug 23
Ryan B did an excellent job with our plumbing issues. He was punctual and efficient. Highly recommend!
Rizwan K.
Rizwan K.
02:14 11 Aug 23
Great company, got the job done efficiently and without me being there for the entire time.
Paul C.
Paul C.
19:00 08 Aug 23
Tasso was professional courteous and very helpful. Had the quote in minutes. Very satisfied!
Debbie I.
Debbie I.
23:17 04 Aug 23
Ryan was wonderful. Professional, he explained everything and gave me choices. The work was done quickly and it works and looks so much better than before. Thank you so much.
Jack T.
Jack T.
20:51 03 Aug 23
Got 2 leaky sinks in the basement and called high mark. Ryan came by and listened to my description. Shortly he came up with the quotes and asked if I’d like to go ahead with it. We are very happy with Ryan’s work. He gave good reasons on what is wrong and what could go wrong, he was quick, clean, professional, will definitely call them again.
Infinite A.
Infinite A.
00:05 29 Jul 23
Great experience! Would definitely recommend, it was a pretty big job and Dane finished it really fast
Julie M.
Julie M.
14:50 26 Jul 23
The only reason I’m not checking good value is because I don’t have a comparison. My experience with Highmark & Ryan E. was great today. Right on time, patient, explained everything before, after and during. I will use Highmark again.
Richard G.
Richard G.
18:53 20 Jul 23
July 20/23. Another job well done. Dave was on time, professional, friendly and efficient. A much needed pressure reduction valve was installed.Thanks to Scott, service manager, for arranging the work to be done.I highly recommend High Mark Plumbing & Heating.
cemee N.
cemee N.
05:33 18 Jul 23
High Mark Plumbing’s service was impeccable and prompt. We engaged them for a sewer backup issue and they were came immediately and determined the cause and explained in detail what needed to be done and how long it would take. Ryan was very professional and he did an excellent job in fixing the issue. Everything was cleaned up to our satisfaction. When done you could barely tell that there was an issue that was fixed. I would definitely engage High Mark’s services for any future work and recommend them to family and friends. 5 stars to High Mark Plumbing.
Erin G.
Erin G.
19:13 12 Jul 23
Dave was a super nice guy, respectful, on time, fixed the issue and cleaned up afterwards.
Mike N.
Mike N.
12:47 11 Jul 23
Ryan E did an incredible job on our bathrooms and kitchen sink. Very responsive and fix it all same day. I would highly recommend Ryan and Highmark!!
SangJoon L.
SangJoon L.
18:44 10 Jul 23
Initial contact was friendly and nice. Follow up is good and I know they’ll take care of customers so I’ll likely use them for future services. Thanks.
Yi S.
Yi S.
17:43 10 Jul 23
Dane helped us with a leaky toilet and he did an excellent job and was very quick. Dane was also very friendly and professional. We enjoyed the service.
Siegfried P.
Siegfried P.
14:58 09 Jul 23
Ryan arrived on time and ready to diagnose our leak. He was super clear in explaining what the issue was and how the repair was going to happen. Super job Ryan.
Wike M.
Wike M.
19:41 08 Jul 23
Quick response, knowledgable, realistic thorough quote clearly explained to an amateur in distress like me
Scott G.
Scott G.
02:10 06 Jul 23
Ryan was the bomb – very prompt service, courteous and informative. Absolutely would call again (and probably will when we need to replace our water tank in a year or two).
Ricky E.
Ricky E.
22:28 05 Jul 23
Both Ryan & RyanE provided excellent service! And even go the extra mile in delivering service to us! Highly recommended!
Karen D.
Karen D.
22:44 04 Jul 23
A little late but rectified it right away. Technician was friendly, polite and competent, and good at keeping me informed. He was careful with his equipment and was tidy. I would use this company again.
Ken S.
Ken S.
20:01 26 Jun 23
High Mark’s technician Andrew is very professional and hardworking. He is always on time. He is very knowledgable.High Mark has very sophisticated management system. It team is well managed, and team members are professionally trained.
Carmen S.
Carmen S.
02:41 26 Jun 23
Kevin was professional and knowledgeable. He quickly assessed our needs, provided us with options and took care of the work required
Chee Yan L.
Chee Yan L.
04:47 24 Jun 23
Very good quality work ! Friendly and helpful staff.I am very satisfied with their work !
Rick J.
Rick J.
22:47 23 Jun 23
He didn’t quit eventhough there were quite a few issues
Bill's N.
Bill’s N.
22:07 23 Jun 23
I was very surprised to get same day service for a slow ceiling leak. Davy was able to get to the root of the problem quickly and replace the leaking pipe valve that was causing the problem as well as give us some good overall advice. Davy was knowledgeable, courteous and informative. Also when the job was done there was no mess to deal with. I recommend Highmark and would definitely use them again.
Dodd M.
Dodd M.
12:57 23 Jun 23
Spent the time to isolate the problem and confirm further work needed with an estimate.
J M.
J M.
17:06 21 Jun 23
Ryan was terrific! He was prompt, knowledgeable and very conscientious. There were some problems getting parts, not Highmark’s fault in any way, but Ryan stayed on top of it, problem solved and as soon as possible was back to install the new part. The steam shower unit is working perfectly and all along Ryan was trying to find the most cost effective options to address the problem. I couldn’t be more satisfied with the service I received from both Ryan and Highmark. I couldn’t recommend them more strongly. Thank you!Post Script to my previous review. I had another project at my home, this one involving both electrical and plumbing work. Again, High Mark exceeded my expectations. They arranged for both Ryan and Sean (the Electrician) to be at my place on the same day, which meant they both knew exactly what needed to be done and who needed to do what. They worked separately but very collaboratively and I got the job done as promised. Same customer but another terrific experience all around — the folks answering the phone and scheduling appointment are equally helpful and professional. Thanks again!
D. T.
D. T.
15:39 20 Jun 23
I required a scope of the perimeter drainage prior to fence construction and Ryan indicated a number of problem areas. A big job to resolve but the skills and experience Ryan provided helped ease our minds. The attention to care and thoroughness Ryan demonstrated was well appreciated. Once the job was completed his clean-up was top notch. We couldn’t be happier with the results.
Dean K.
Dean K.
19:28 13 Jun 23
Great job. Explained everything. Friendly and knowledgeable.
Ellaine C.
Ellaine C.
20:50 12 Jun 23
My outdoor hose was leaking into our walls and Ryan came to fix it up. He came on time, told me the problem and was able to do the fix right away. He was very friendly, took a bunch of pictures, and told me about a hole in the wall where mice could get in. We had work done in this same area last year and the previous plumber had failed to mention the hole to us. Thanks for the awesome service Ryan! Will definitely be using this company for future work.
Rhea R.
Rhea R.
00:04 07 Jun 23
Ryan E was great. Patient and efficient. He got the job done. 👍
Shelley M.
Shelley M.
21:41 06 Jun 23
Andrew is very knowledgeable and has given me great service in the past and today.
Sue M.
Sue M.
17:01 05 Jun 23
Kevin was Very professional. Told us everything he was doing and what needed to be done in the future. No pressure to get things done now, when they weren’t needed.
Jo-Ann R.
Jo-Ann R.
19:38 01 Jun 23
Dave came to give me a quote on removing my current shower and to advise me on installing a new shower. He is extremely knowledgeable about what was needed. I couldn’t have asked for more.
jim H.
jim H.
23:56 29 May 23
Dave is a great Guy. Very knowledgeable and efficient and takes the time to explain what is wrong and the corrective measures needed even my dog liked him which says alot
Justin Y.
Justin Y.
15:12 29 May 23
Replace my main in-house water main cut off. Good quality work and and parts. They were quick to respond and repair.
Ian T.
Ian T.
14:20 29 May 23
Great and easy experience with Ryan. Had new water lines run for a future sink. He was prompt and informative and did a quick clean job.
Sluce R.
Sluce R.
23:53 24 May 23
Our HIGHMARK professional, Chris, was patient in explaining what had to be done, had great customer service skills, was respectful of our home and did the job well. This is the second time we have called HIGHMARK, and I will recommend them, especially Chris to my friends, and would call them again if needed. I also liked that the techs have everything they need in their handy dandy work vans.
Winston M.
Winston M.
21:58 24 May 23
Installation was completed very quickly. Andrew, Chris and Brian were excellent, very professional and thorough in their work.This new “condensorless” ductless AC unit is a great install. No big heat exchanger outside, just two 8″ dia holes from the interior unit to draw in and exhaust outside air. Gave very good heat this last week. Can’t wait to use it during the heat of summer.Brian in particular was very thorough and detailed in installing this new kind of ductless ac unit, and the area was spotlessly cleaned afterwards. Turns out he’s one of the owners of the company. When an owner is hands-on and does such fine work, you just know this is a great company to deal with. Highly recommended!
Justin Y.
Justin Y.
17:07 24 May 23
The plumber was very knowledgeable and provided a lot of good information. The costing is open and transparent, it may seem high but you get good quality with their work.
Gary W.
Gary W.
23:12 23 May 23
Andrew was very polite and appeared to have good knowledge and answered all my questions thoroughly. I later called another company recommended by Better Business Bureau to compare list and they confirmed price quoted was not unreasonable. May decide to go ahead with installation.
Michele P.
Michele P.
23:54 18 May 23
Andrew is great. The heat pump stopped working and the capacitor had to be replaced. He picked one up the next day and got it installed. Life saver on a very hot day. Thank you, Andrew.
Florence B
Florence B
20:02 18 May 23
Kevin was very knowledgeable and explained everything to me so I understood what my best opinion would be.
Hong Sun K.
Hong Sun K.
19:30 17 May 23
inspection of my hot water tank and got a free quote.The technician was knowledgable and professional.
LV W.
LV W.
18:44 17 May 23
Service: Perimeter drain tile system repair, sump pit location, remove blockages to reestablish proper flow.We contacted High Mark Plumbing & Heating on the recommendation of On Side Restoration. From the start, the office staff were quick to connect us with a site visit within 24 hours. Ryan assessed the basement interior to determine the source of incoming water. Brian assisted the following day to confirm next steps, which involved inspecting and flushing out the perimeter drain tile system. Both Ryan and Brian were knowledgeable, providing timely insight into what could be immediately ruled out.High Mark staff are exceptional at the work they provide. Dave is a great example of how to deliver great customer service. Punctual and methodic.Dave exemplified a level of skill that comes with years of earned experience. He showed patience while troubleshooting our issue. He impressed us with his expert intuition, piecing together a exact picture of how the problems originated. The amount of relief we experienced from a rather stressful water nightmare has helped us sleep better at night.Kudos to Janessa behind the scenes as well. We want to acknowledge your essential work as major cog on team. Thanks for your prompt responses to our calls.We recommend supporting this local Tri-Cities business, and won’t hesitate to contact them again if needed.
Renee S.
Renee S.
03:26 17 May 23
Chris was very thorough in detecting where our leak was coming from. Explained everything and answered all of our questions as he went along. He went above and beyond making very good suggestions along the way. Fast, efficient and priced right. Will definitely use High Mark Plumbing again.
Dave L.
Dave L.
17:08 16 May 23
We had a gas line blockage and we’re in need of a quick response. The company was responsive. The technician Tassos was simply amazing. Punctual, informative and professional, we could not have asked for a better tech…. Thanks Tassos
Kyra Y.
Kyra Y.
00:57 12 May 23
Had Cole come for a quote and he was amazing. On time, no overselling, explained options clearly.Booked our install the same day and insisted to have Cole back as our installer. He was efficient, on time, personable, professional.Would have him out for any and all calls. Shout out to Ashley in reception for all her help answering questions and organizing our install.
Erich K.
Erich K.
00:04 10 May 23
We have an issue with the newly installed HWT elements for our in-floor heating system, floor remained cold.ANDREW came and quickly identified and fixed the problem, by replacing the new top element that was not working (faulty) with another new one. So far, so good, floor is nice and warm, again!:)VERY professional, knowledgeable and expert in what he does, polite, friendly, meticulous, pleasant to deal with, and completed the job efficiently and neatly. Excellent customer service, highly recommended, two thumbs up!Very happy repeat customers, Erich & JoyPS.A SPECIAL THANK YOU to:JENESSA (Plumbing Dept.) for your patience, sunny personality, and for being so pleasant to deal with.:)DEBORA (Electrical Dept.) friendly and very efficient, also pleasant to deal with.:)Whenever I phoned High Mark Plumbing and Electrical, for service, it really is a real pleasure to make those calls and be treated in such a wonderful manner! Excellent job ladies, you two are definitely a huge asset to the company!
Débora M.
Débora M.
20:08 05 May 23
Nice, efficient and friendly staff. Thank you Highmark team for always taking care of my home.
Shauneen S.
Shauneen S.
01:53 03 May 23
Our tech Davy was great!! Very knowledgable, trustworthy, and professional. He un installed the DW and installed our new one perfectly! We are very very happy 😃 thank you!
Wayne K.
Wayne K.
16:27 01 May 23
The work done was right, the plumber was on time, and the cost was not outrageous.I would recommend them to anyone.
Cristina G.
Cristina G.
23:42 28 Apr 23
I called in the morning asking for a plumber for the same day. High mark sent Ryan and he was professional and friendly.
Sam K.
Sam K.
22:16 25 Apr 23
Ryan did a very nice job he was pleasant and friendly would use your service again
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Water Heater Repair Services in Lower Mainland

After a busy day, it’s tough to find out you don’t have hot water for a bath or to clean dishes. Everyone wants warm water when they get home. At High Mark, we understand the importance of having consistent hot water. 

 

Although it may seem like a luxury, in fact, it is one of the necessities in our daily routine. When there’s no hot water, cleaning oily pans and keeping drains clear becomes hard. It can feel like an emergency to most.

 

Water heater problems can happen anytime. Our service experts are always ready to fix them, day or night. You’ll always get high-quality service from High Mark Plumbing and Heating. We’ll offer your options and up-front pricing before we start any work.

water heater repair
BOOK YOUR WATER HEATER REPAIR SERVICE ONLINE
CALL 604-245-8970 TO SPEAK TO OUR CUSTOMER SERVICE

Signs That Indicate You Need Water Heater Repairs

Early detection of water heater problems can help prevent costly breakdowns and early malfunction. There are some things you can look out for before scheduling your water heater repair.

No Hot Water

One of the most obvious signs that you may require water heater repair is when you have no hot water. Call your local service experts to resolve the matter quickly and have hot water back in your home.

 

Whether you have guests coming over or are getting back from a trip, High Mark service experts are always ready to help. We can fix water heaters 24/7.

Inconsistent Water Temperatures

If your water heater isn’t giving you consistent hot water, something may be wrong. Fluctuating temperatures may not be a bother while washing dishes but when taking a shower, it may cause discomfort. If you notice this happening consistently, it may indicate a thermostat malfunction or a problem with the heating element itself.

Smell of Gas or Rotten Eggs

Be careful if you smell gas or a rotten egg smell from your water heater. If you notice your gas water heater emitting this type of odour, contact your local service expert immediately.

Rusty or Muddy Water

If you notice this happening while running the tap or shower, contact your local plumber immediately. Rusty, muddy, or sandy water coming from your plumbing fixtures insides possible sediment buildup or corrosion in the tank. It can be hazardous to your heath and it can damage the inside of your tank. 

Leaking Around the Base of the Water Heater

There are various reasons why there could be water leaking around the base or from the pipes. It’s important to call your service expert to check your water heater problems. This can prevent more damage, higher bills, and times without hot water.

Unusual Noises Coming from Your Water Heater

Similarly, there are varied reasons why you may be hearing rumbling, popping, or banging noises coming from your water heater. If you neglect your water heater for too long, sediment will build up in the unit, making it less efficient and causing it to break down early.

Whenever you notice any of these warning signs, we suggest you call High Mark Plumbing and Heating to find solutions right away. Prevent low efficiency, increased utility bills, and frustration by resolving your water heater problems.

BOOK YOUR WATER HEATER REPAIR SERVICE ONLINE
CALL 604-245-8970 TO SPEAK TO OUR CUSTOMER SERVICE

Preventing Early Malfunction of Water Heaters

Although many homeowners schedule annual inspection or maintenance for other HVAC equipment, one overlooked equipment that also requires regular service is your water heater. Homeowners tend to use hot water regularly throughout the year. The more you use your water heater, the more important it is to get a licensed professional to service it.

Inspect Your Water Heater on a Regular Basis

Aside from being aware of temperature fluctuations in your hot water, you can also look out for leaks, corrosion, and unusual noises coming from your water heater. By being proactive with your water heater, you’ll be able to gain an understanding of whether you need water heater repairs.

 

 

Additionally, remember the installation date of your water heater. Starting from the installation date, a well-maintained water heater usually lasts about 10 years before you should consider replacing it.

Annual Water Heater Inspection

When you schedule your annual water heater inspection with High Mark, you can be sure that service experts will perform a thorough examination to notice any leaks, corroding components, or malfunctioning expansion tanks, among other tasks. From there, our service expert can provide you with options to repair your water heater before proceeding with any work.

Set Your Water Heater Temperature

Prevent scalding and burning your skin as well as preventing overheating your water heater by setting it to a safe temperature. 60°C (140°F) is the recommended temperature for safety reasons.

Water Softener for Locations with Hard Water

Areas that have hard water may find plumbing fixtures and pipes to breakdown or fail earlier than places with soft water. In British Columbia, our water hardness is on average less than 10mg/L to 180 mg/L (source). But soft water also has negative impacts such as corrosion.

 

Alberta, on the other hand, has one of the hardest waters in Canada. Homeowners may experience plumbing fixtures and water heaters malfunctioning early if there is no water softener installed in the home. This is because minerals and soap scum can accumulate within the pipes.

BOOK YOUR WATER HEATER REPAIR SERVICE ONLINE
CALL 604-245-8970 TO SPEAK TO OUR CUSTOMER SERVICE
tankless water heater infographic

Water Heater Repair Near Me

When you schedule your water heater repair in Lower Mainland, High Mark Plumbing and Heating can provide you with 5-star service, up-front options and pricing, and peace of mind every step of the way. We’re here for you 24/7 no matter how big or small the job may be.

Frequently Asked Questions – Water Heater Repair

It’s difficult to determine the cost of a water heater repair without physically examining your existing system. Various factors determine the cost, including thermostat replacements, heating element replacements, pilot light issues, and drip pan replacement, among other tasks.

 

 

At High Mark, we offer options with up-front pricing for each. From there, you can decide which is best suited for your budget. Additionally, we waive the roll-out fees if you decide to proceed with the work.

There are some factors to consider when comparing a water heater repair and replacement.

  • Age of your water heater: Well-maintained traditional water heaters can last up to 10 years. Tankless water heaters that are well-maintained can last up to 20 years.
  • Repair vs Replacement: If you notice your repair cost to be around or exceeds 50% of the cost of the installation, then it’s more cost-effective to schedule your replacement.

No. You should NOT smell gas.
Natural gas is naturally colourless and odourless. 

 

For safety reasons, utility companies have added mercaptan which is a chemical to give natural gas leaks a distinct odour for easy detection.

 

Your carbon monoxide detector won’t sound off if you have a natural gas leak. If you smell something like rotten eggs, your piping may be leaking. Please contact us immediately to prevent further safety hazards.

  • Ventilate your home.
  • Step out of your home until your service expert arrives.
  • Do not light any flames and stay away from electrical switches.

In order to prevent further damage here are some things to be proactive:

 

  • Turn off the power of your water heater.
  • Turn off the cold water supply valve right away.
  • Take photos and videos of the source of the leak.
  • Call a licensed service expert to examine your water heater problem.

The reset button or the Emergency Cut Off is a safety feature to prevent your water heater from overheating. Your reset button may trip your breaker when the temperature in the tank exceeds the safety limit.

 

A safe setting to prevent scalding and overheating is 60°C (140°F). By keeping the temperature consistent, you’ll not only keep your household safe, but you’ll also be able to notice any spikes in utility bills. 

Some signs to look for are:

 

  • Discoloured, rusty, or sandy water
  • Popping, rumbling, cracking noises coming from your water heater when heating up water
  • Increased utility bills
  • Less efficient to keep up with hot water demand in household
  • Reduced flow

Are you left with additional questions about water heater repairs?
Call us to reach our friendly customer service representative to get your inquiries answered!

BOOK YOUR WATER HEATER REPAIR SERVICE ONLINE
CALL 604-245-8970 TO SPEAK TO OUR CUSTOMER SERVICE
Service Partner Plan
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For Service on Sundays, Holidays & After Hours please call 604-245-8790.

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CUSTOMER REVIEWS

Google Rating
4.8
Based on 763 reviews
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Barb C.
Barb C.
21:31 24 Sep 23
Ryan did a great job! Very friendly amd professional.
Konstantin G.
Konstantin G.
21:49 19 Sep 23
The technician was Ryan, fixed my shower quickly, now it looks and works as if it’s never been broken. Thank you!
Tayler
Tayler
20:20 18 Sep 23
Dane was great! Efficient and friendly and was able to get the job done.
Gary M.
Gary M.
16:44 18 Sep 23
Dane came promptly and outlined the issue and gave me various options that could save me issues in the future. Resolved issue quickly and was very professional through out
Chuck D.
Chuck D.
16:42 11 Sep 23
This was my first time using Highmark. One of the best customer service experiences I’ve had. From the initial appointment setting right through the diagnostics and finally, the solution was outstanding really enjoyed our text Ryan and Mark highly recommend these guys.
Antonio D.
Antonio D.
14:49 10 Sep 23
Experience was very good . Tassos was very professional and explained all problems encountered , in very clear language for me to understand .
Milan K.
Milan K.
18:01 08 Sep 23
The technician’s professionalism and clear explanation of the scope of work and process left a lasting impression. His kindness and expertise are a testament to the exceptional service Lillie Family Heating and Plumbing provides.
Logic S.
Logic S.
15:15 08 Sep 23
Amazing customer service… they were totally on the ball with appointment and even allowing me to adjust the appointment. Showed up on time and tech was guy very knowledgeable and was great at troubleshooting my system problems.
Van T.
Van T.
22:36 07 Sep 23
Tassos was very friendly and professional. I also learned a few things from him today. Absolutely amazing work highly recommend.
Dale H.
Dale H.
22:17 02 Sep 23
I have used Highmark before. Very professional and courteous. They left the area they worked in cleaner than it was when they got there. They showed me what they were doing and explained what was wrong. I would recommend to family and friends.
Paul L.
Paul L.
00:10 31 Aug 23
Professional and friendly service and very knowledgeable for maintenance of are new hot water tank. Thanks Kevin and High Mark Plumbing &Heating
Chad E.
Chad E.
20:10 30 Aug 23
I just had Dane come and repair a cracked p trap under my kitchen sink. He was super professional, friendly and fast! I thought the price was very fair for the work involved. Thanks Dane!!
S M
S M
18:01 30 Aug 23
Kevin arrived on-time and was very friendly and knowledgable. He communicated well and overall a very positive experience. Good job!
Frank R.
Frank R.
18:51 23 Aug 23
Tassos Knows his job. Professional, executive and with a lot of experience.
Jen C.
Jen C.
17:15 18 Aug 23
Ryan B did an excellent job with our plumbing issues. He was punctual and efficient. Highly recommend!
Rizwan K.
Rizwan K.
02:14 11 Aug 23
Great company, got the job done efficiently and without me being there for the entire time.
Paul C.
Paul C.
19:00 08 Aug 23
Tasso was professional courteous and very helpful. Had the quote in minutes. Very satisfied!
Debbie I.
Debbie I.
23:17 04 Aug 23
Ryan was wonderful. Professional, he explained everything and gave me choices. The work was done quickly and it works and looks so much better than before. Thank you so much.
Jack T.
Jack T.
20:51 03 Aug 23
Got 2 leaky sinks in the basement and called high mark. Ryan came by and listened to my description. Shortly he came up with the quotes and asked if I’d like to go ahead with it. We are very happy with Ryan’s work. He gave good reasons on what is wrong and what could go wrong, he was quick, clean, professional, will definitely call them again.
Infinite A.
Infinite A.
00:05 29 Jul 23
Great experience! Would definitely recommend, it was a pretty big job and Dane finished it really fast
Julie M.
Julie M.
14:50 26 Jul 23
The only reason I’m not checking good value is because I don’t have a comparison. My experience with Highmark & Ryan E. was great today. Right on time, patient, explained everything before, after and during. I will use Highmark again.
Richard G.
Richard G.
18:53 20 Jul 23
July 20/23. Another job well done. Dave was on time, professional, friendly and efficient. A much needed pressure reduction valve was installed.Thanks to Scott, service manager, for arranging the work to be done.I highly recommend High Mark Plumbing & Heating.
cemee N.
cemee N.
05:33 18 Jul 23
High Mark Plumbing’s service was impeccable and prompt. We engaged them for a sewer backup issue and they were came immediately and determined the cause and explained in detail what needed to be done and how long it would take. Ryan was very professional and he did an excellent job in fixing the issue. Everything was cleaned up to our satisfaction. When done you could barely tell that there was an issue that was fixed. I would definitely engage High Mark’s services for any future work and recommend them to family and friends. 5 stars to High Mark Plumbing.
Erin G.
Erin G.
19:13 12 Jul 23
Dave was a super nice guy, respectful, on time, fixed the issue and cleaned up afterwards.
Mike N.
Mike N.
12:47 11 Jul 23
Ryan E did an incredible job on our bathrooms and kitchen sink. Very responsive and fix it all same day. I would highly recommend Ryan and Highmark!!
SangJoon L.
SangJoon L.
18:44 10 Jul 23
Initial contact was friendly and nice. Follow up is good and I know they’ll take care of customers so I’ll likely use them for future services. Thanks.
Yi S.
Yi S.
17:43 10 Jul 23
Dane helped us with a leaky toilet and he did an excellent job and was very quick. Dane was also very friendly and professional. We enjoyed the service.
Siegfried P.
Siegfried P.
14:58 09 Jul 23
Ryan arrived on time and ready to diagnose our leak. He was super clear in explaining what the issue was and how the repair was going to happen. Super job Ryan.
Wike M.
Wike M.
19:41 08 Jul 23
Quick response, knowledgable, realistic thorough quote clearly explained to an amateur in distress like me
Scott G.
Scott G.
02:10 06 Jul 23
Ryan was the bomb – very prompt service, courteous and informative. Absolutely would call again (and probably will when we need to replace our water tank in a year or two).
Ricky E.
Ricky E.
22:28 05 Jul 23
Both Ryan & RyanE provided excellent service! And even go the extra mile in delivering service to us! Highly recommended!
Karen D.
Karen D.
22:44 04 Jul 23
A little late but rectified it right away. Technician was friendly, polite and competent, and good at keeping me informed. He was careful with his equipment and was tidy. I would use this company again.
Ken S.
Ken S.
20:01 26 Jun 23
High Mark’s technician Andrew is very professional and hardworking. He is always on time. He is very knowledgable.High Mark has very sophisticated management system. It team is well managed, and team members are professionally trained.
Carmen S.
Carmen S.
02:41 26 Jun 23
Kevin was professional and knowledgeable. He quickly assessed our needs, provided us with options and took care of the work required
Chee Yan L.
Chee Yan L.
04:47 24 Jun 23
Very good quality work ! Friendly and helpful staff.I am very satisfied with their work !
Rick J.
Rick J.
22:47 23 Jun 23
He didn’t quit eventhough there were quite a few issues
Bill's N.
Bill’s N.
22:07 23 Jun 23
I was very surprised to get same day service for a slow ceiling leak. Davy was able to get to the root of the problem quickly and replace the leaking pipe valve that was causing the problem as well as give us some good overall advice. Davy was knowledgeable, courteous and informative. Also when the job was done there was no mess to deal with. I recommend Highmark and would definitely use them again.
Dodd M.
Dodd M.
12:57 23 Jun 23
Spent the time to isolate the problem and confirm further work needed with an estimate.
J M.
J M.
17:06 21 Jun 23
Ryan was terrific! He was prompt, knowledgeable and very conscientious. There were some problems getting parts, not Highmark’s fault in any way, but Ryan stayed on top of it, problem solved and as soon as possible was back to install the new part. The steam shower unit is working perfectly and all along Ryan was trying to find the most cost effective options to address the problem. I couldn’t be more satisfied with the service I received from both Ryan and Highmark. I couldn’t recommend them more strongly. Thank you!Post Script to my previous review. I had another project at my home, this one involving both electrical and plumbing work. Again, High Mark exceeded my expectations. They arranged for both Ryan and Sean (the Electrician) to be at my place on the same day, which meant they both knew exactly what needed to be done and who needed to do what. They worked separately but very collaboratively and I got the job done as promised. Same customer but another terrific experience all around — the folks answering the phone and scheduling appointment are equally helpful and professional. Thanks again!
D. T.
D. T.
15:39 20 Jun 23
I required a scope of the perimeter drainage prior to fence construction and Ryan indicated a number of problem areas. A big job to resolve but the skills and experience Ryan provided helped ease our minds. The attention to care and thoroughness Ryan demonstrated was well appreciated. Once the job was completed his clean-up was top notch. We couldn’t be happier with the results.
Dean K.
Dean K.
19:28 13 Jun 23
Great job. Explained everything. Friendly and knowledgeable.
Ellaine C.
Ellaine C.
20:50 12 Jun 23
My outdoor hose was leaking into our walls and Ryan came to fix it up. He came on time, told me the problem and was able to do the fix right away. He was very friendly, took a bunch of pictures, and told me about a hole in the wall where mice could get in. We had work done in this same area last year and the previous plumber had failed to mention the hole to us. Thanks for the awesome service Ryan! Will definitely be using this company for future work.
Rhea R.
Rhea R.
00:04 07 Jun 23
Ryan E was great. Patient and efficient. He got the job done. 👍
Shelley M.
Shelley M.
21:41 06 Jun 23
Andrew is very knowledgeable and has given me great service in the past and today.
Sue M.
Sue M.
17:01 05 Jun 23
Kevin was Very professional. Told us everything he was