High Mark Plumbing big logo white check

24/7 EMERGENCY SERVICE

604-245-8970

High Mark Plumbing big logo white check

24/7 EMERGENCY SERVICE

604-245-8970

High Mark Plumbing big logo white check

24/7 EMERGENCY SERVICE

604-245-8970

High Mark Plumbing big logo white check

24/7 EMERGENCY SERVICE

604-245-8970

Tankless Water Heater

Your Water Heater Experts

GET YOUR TANKLESS WATER HEATER SERVICE TODAY

Tankless Water Heater

Your Water Heater Experts

GET YOUR TANKLESS WATER HEATER SERVICE TODAY

Tankless Water Heater

Your Water Heater Experts

GET YOUR TANKLESS WATER HEATER SERVICE TODAY

CUSTOMER REVIEWS

Google Rating
4.8
Based on 768 reviews
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Sharon K.
Sharon K.
02:10 30 Sep 23
My kitchen was in crisis-backed up carburetor, clogged sink etc.I was so happy that Colin was able to put me into his schedule so quickly. He explained all the options very precisely and then went off to the supplier to get the necessary equipment and parts.Colin was very by knowledgeable about what needed to be done.He cleaned everything up after all had been installed and took precautions to keep everything clean and tidy.Colin did a great job and I have no hesitation in recommending him to friends and family.
Matt P.
Matt P.
23:20 28 Sep 23
Had the pleasure of dealing with Kevin at Highmark. He did a great job at explaining how the service was going to work and was upfront about the pricing. He was pleasant and efficient and I would recommend him to anyone that asked for an HVAC professional. Thank you!
Barb C.
Barb C.
21:31 24 Sep 23
Ryan did a great job! Very friendly amd professional.
Konstantin G.
Konstantin G.
21:49 19 Sep 23
The technician was Ryan, fixed my shower quickly, now it looks and works as if it’s never been broken. Thank you!
Tayler
Tayler
20:20 18 Sep 23
Dane was great! Efficient and friendly and was able to get the job done.
Gary M.
Gary M.
16:44 18 Sep 23
Dane came promptly and outlined the issue and gave me various options that could save me issues in the future. Resolved issue quickly and was very professional through out
Chuck D.
Chuck D.
16:42 11 Sep 23
This was my first time using Highmark. One of the best customer service experiences I’ve had. From the initial appointment setting right through the diagnostics and finally, the solution was outstanding really enjoyed our text Ryan and Mark highly recommend these guys.
Antonio D.
Antonio D.
14:49 10 Sep 23
Experience was very good . Tassos was very professional and explained all problems encountered , in very clear language for me to understand .
Milan K.
Milan K.
18:01 08 Sep 23
The technician’s professionalism and clear explanation of the scope of work and process left a lasting impression. His kindness and expertise are a testament to the exceptional service Lillie Family Heating and Plumbing provides.
Logic S.
Logic S.
15:15 08 Sep 23
Amazing customer service… they were totally on the ball with appointment and even allowing me to adjust the appointment. Showed up on time and tech was guy very knowledgeable and was great at troubleshooting my system problems.
Van T.
Van T.
22:36 07 Sep 23
Tassos was very friendly and professional. I also learned a few things from him today. Absolutely amazing work highly recommend.
Dale H.
Dale H.
22:17 02 Sep 23
I have used Highmark before. Very professional and courteous. They left the area they worked in cleaner than it was when they got there. They showed me what they were doing and explained what was wrong. I would recommend to family and friends.
Paul L.
Paul L.
00:10 31 Aug 23
Professional and friendly service and very knowledgeable for maintenance of are new hot water tank. Thanks Kevin and High Mark Plumbing &Heating
Chad E.
Chad E.
20:10 30 Aug 23
I just had Dane come and repair a cracked p trap under my kitchen sink. He was super professional, friendly and fast! I thought the price was very fair for the work involved. Thanks Dane!!
S M
S M
18:01 30 Aug 23
Kevin arrived on-time and was very friendly and knowledgable. He communicated well and overall a very positive experience. Good job!
Frank R.
Frank R.
18:51 23 Aug 23
Tassos Knows his job. Professional, executive and with a lot of experience.
Jen C.
Jen C.
17:15 18 Aug 23
Ryan B did an excellent job with our plumbing issues. He was punctual and efficient. Highly recommend!
Rizwan K.
Rizwan K.
02:14 11 Aug 23
Great company, got the job done efficiently and without me being there for the entire time.
Paul C.
Paul C.
19:00 08 Aug 23
Tasso was professional courteous and very helpful. Had the quote in minutes. Very satisfied!
Debbie I.
Debbie I.
23:17 04 Aug 23
Ryan was wonderful. Professional, he explained everything and gave me choices. The work was done quickly and it works and looks so much better than before. Thank you so much.
Jack T.
Jack T.
20:51 03 Aug 23
Got 2 leaky sinks in the basement and called high mark. Ryan came by and listened to my description. Shortly he came up with the quotes and asked if I’d like to go ahead with it. We are very happy with Ryan’s work. He gave good reasons on what is wrong and what could go wrong, he was quick, clean, professional, will definitely call them again.
Infinite A.
Infinite A.
00:05 29 Jul 23
Great experience! Would definitely recommend, it was a pretty big job and Dane finished it really fast
Julie M.
Julie M.
14:50 26 Jul 23
The only reason I’m not checking good value is because I don’t have a comparison. My experience with Highmark & Ryan E. was great today. Right on time, patient, explained everything before, after and during. I will use Highmark again.
Richard G.
Richard G.
18:53 20 Jul 23
July 20/23. Another job well done. Dave was on time, professional, friendly and efficient. A much needed pressure reduction valve was installed.Thanks to Scott, service manager, for arranging the work to be done.I highly recommend High Mark Plumbing & Heating.
cemee N.
cemee N.
05:33 18 Jul 23
High Mark Plumbing’s service was impeccable and prompt. We engaged them for a sewer backup issue and they were came immediately and determined the cause and explained in detail what needed to be done and how long it would take. Ryan was very professional and he did an excellent job in fixing the issue. Everything was cleaned up to our satisfaction. When done you could barely tell that there was an issue that was fixed. I would definitely engage High Mark’s services for any future work and recommend them to family and friends. 5 stars to High Mark Plumbing.
Erin G.
Erin G.
19:13 12 Jul 23
Dave was a super nice guy, respectful, on time, fixed the issue and cleaned up afterwards.
Mike N.
Mike N.
12:47 11 Jul 23
Ryan E did an incredible job on our bathrooms and kitchen sink. Very responsive and fix it all same day. I would highly recommend Ryan and Highmark!!
SangJoon L.
SangJoon L.
18:44 10 Jul 23
Initial contact was friendly and nice. Follow up is good and I know they’ll take care of customers so I’ll likely use them for future services. Thanks.
Yi S.
Yi S.
17:43 10 Jul 23
Dane helped us with a leaky toilet and he did an excellent job and was very quick. Dane was also very friendly and professional. We enjoyed the service.
Siegfried P.
Siegfried P.
14:58 09 Jul 23
Ryan arrived on time and ready to diagnose our leak. He was super clear in explaining what the issue was and how the repair was going to happen. Super job Ryan.
Wike M.
Wike M.
19:41 08 Jul 23
Quick response, knowledgable, realistic thorough quote clearly explained to an amateur in distress like me
Scott G.
Scott G.
02:10 06 Jul 23
Ryan was the bomb – very prompt service, courteous and informative. Absolutely would call again (and probably will when we need to replace our water tank in a year or two).
Ricky E.
Ricky E.
22:28 05 Jul 23
Both Ryan & RyanE provided excellent service! And even go the extra mile in delivering service to us! Highly recommended!
Karen D.
Karen D.
22:44 04 Jul 23
A little late but rectified it right away. Technician was friendly, polite and competent, and good at keeping me informed. He was careful with his equipment and was tidy. I would use this company again.
Ken S.
Ken S.
20:01 26 Jun 23
High Mark’s technician Andrew is very professional and hardworking. He is always on time. He is very knowledgable.High Mark has very sophisticated management system. It team is well managed, and team members are professionally trained.
Carmen S.
Carmen S.
02:41 26 Jun 23
Kevin was professional and knowledgeable. He quickly assessed our needs, provided us with options and took care of the work required
Chee Yan L.
Chee Yan L.
04:47 24 Jun 23
Very good quality work ! Friendly and helpful staff.I am very satisfied with their work !
Rick J.
Rick J.
22:47 23 Jun 23
He didn’t quit eventhough there were quite a few issues
Bill's N.
Bill’s N.
22:07 23 Jun 23
I was very surprised to get same day service for a slow ceiling leak. Davy was able to get to the root of the problem quickly and replace the leaking pipe valve that was causing the problem as well as give us some good overall advice. Davy was knowledgeable, courteous and informative. Also when the job was done there was no mess to deal with. I recommend Highmark and would definitely use them again.
Dodd M.
Dodd M.
12:57 23 Jun 23
Spent the time to isolate the problem and confirm further work needed with an estimate.
J M.
J M.
17:06 21 Jun 23
Ryan was terrific! He was prompt, knowledgeable and very conscientious. There were some problems getting parts, not Highmark’s fault in any way, but Ryan stayed on top of it, problem solved and as soon as possible was back to install the new part. The steam shower unit is working perfectly and all along Ryan was trying to find the most cost effective options to address the problem. I couldn’t be more satisfied with the service I received from both Ryan and Highmark. I couldn’t recommend them more strongly. Thank you!Post Script to my previous review. I had another project at my home, this one involving both electrical and plumbing work. Again, High Mark exceeded my expectations. They arranged for both Ryan and Sean (the Electrician) to be at my place on the same day, which meant they both knew exactly what needed to be done and who needed to do what. They worked separately but very collaboratively and I got the job done as promised. Same customer but another terrific experience all around — the folks answering the phone and scheduling appointment are equally helpful and professional. Thanks again!
D. T.
D. T.
15:39 20 Jun 23
I required a scope of the perimeter drainage prior to fence construction and Ryan indicated a number of problem areas. A big job to resolve but the skills and experience Ryan provided helped ease our minds. The attention to care and thoroughness Ryan demonstrated was well appreciated. Once the job was completed his clean-up was top notch. We couldn’t be happier with the results.
Dean K.
Dean K.
19:28 13 Jun 23
Great job. Explained everything. Friendly and knowledgeable.
Ellaine C.
Ellaine C.
20:50 12 Jun 23
My outdoor hose was leaking into our walls and Ryan came to fix it up. He came on time, told me the problem and was able to do the fix right away. He was very friendly, took a bunch of pictures, and told me about a hole in the wall where mice could get in. We had work done in this same area last year and the previous plumber had failed to mention the hole to us. Thanks for the awesome service Ryan! Will definitely be using this company for future work.
Rhea R.
Rhea R.
00:04 07 Jun 23
Ryan E was great. Patient and efficient. He got the job done. 👍
Shelley M.
Shelley M.
21:41 06 Jun 23
Andrew is very knowledgeable and has given me great service in the past and today.
Sue M.
Sue M.
17:01 05 Jun 23
Kevin was Very professional. Told us everything he was doing and what needed to be done in the future. No pressure to get things done now, when they weren’t needed.
Jo-Ann R.
Jo-Ann R.
19:38 01 Jun 23
Dave came to give me a quote on removing my current shower and to advise me on installing a new shower. He is extremely knowledgeable about what was needed. I couldn’t have asked for more.
jim H.
jim H.
23:56 29 May 23
Dave is a great Guy. Very knowledgeable and efficient and takes the time to explain what is wrong and the corrective measures needed even my dog liked him which says alot
Justin Y.
Justin Y.
15:12 29 May 23
Replace my main in-house water main cut off. Good quality work and and parts. They were quick to respond and repair.
Ian T.
Ian T.
14:20 29 May 23
Great and easy experience with Ryan. Had new water lines run for a future sink. He was prompt and informative and did a quick clean job.
Sluce R.
Sluce R.
23:53 24 May 23
Our HIGHMARK professional, Chris, was patient in explaining what had to be done, had great customer service skills, was respectful of our home and did the job well. This is the second time we have called HIGHMARK, and I will recommend them, especially Chris to my friends, and would call them again if needed. I also liked that the techs have everything they need in their handy dandy work vans.
Winston M.
Winston M.
21:58 24 May 23
Installation was completed very quickly. Andrew, Chris and Brian were excellent, very professional and thorough in their work.This new “condensorless” ductless AC unit is a great install. No big heat exchanger outside, just two 8″ dia holes from the interior unit to draw in and exhaust outside air. Gave very good heat this last week. Can’t wait to use it during the heat of summer.Brian in particular was very thorough and detailed in installing this new kind of ductless ac unit, and the area was spotlessly cleaned afterwards. Turns out he’s one of the owners of the company. When an owner is hands-on and does such fine work, you just know this is a great company to deal with. Highly recommended!
Justin Y.
Justin Y.
17:07 24 May 23
The plumber was very knowledgeable and provided a lot of good information. The costing is open and transparent, it may seem high but you get good quality with their work.
Gary W.
Gary W.
23:12 23 May 23
Andrew was very polite and appeared to have good knowledge and answered all my questions thoroughly. I later called another company recommended by Better Business Bureau to compare list and they confirmed price quoted was not unreasonable. May decide to go ahead with installation.
Michele P.
Michele P.
23:54 18 May 23
Andrew is great. The heat pump stopped working and the capacitor had to be replaced. He picked one up the next day and got it installed. Life saver on a very hot day. Thank you, Andrew.
Florence B
Florence B
20:02 18 May 23
Kevin was very knowledgeable and explained everything to me so I understood what my best opinion would be.
Hong Sun K.
Hong Sun K.
19:30 17 May 23
inspection of my hot water tank and got a free quote.The technician was knowledgable and professional.
LV W.
LV W.
18:44 17 May 23
Service: Perimeter drain tile system repair, sump pit location, remove blockages to reestablish proper flow.We contacted High Mark Plumbing & Heating on the recommendation of On Side Restoration. From the start, the office staff were quick to connect us with a site visit within 24 hours. Ryan assessed the basement interior to determine the source of incoming water. Brian assisted the following day to confirm next steps, which involved inspecting and flushing out the perimeter drain tile system. Both Ryan and Brian were knowledgeable, providing timely insight into what could be immediately ruled out.High Mark staff are exceptional at the work they provide. Dave is a great example of how to deliver great customer service. Punctual and methodic.Dave exemplified a level of skill that comes with years of earned experience. He showed patience while troubleshooting our issue. He impressed us with his expert intuition, piecing together a exact picture of how the problems originated. The amount of relief we experienced from a rather stressful water nightmare has helped us sleep better at night.Kudos to Janessa behind the scenes as well. We want to acknowledge your essential work as major cog on team. Thanks for your prompt responses to our calls.We recommend supporting this local Tri-Cities business, and won’t hesitate to contact them again if needed.
Renee S.
Renee S.
03:26 17 May 23
Chris was very thorough in detecting where our leak was coming from. Explained everything and answered all of our questions as he went along. He went above and beyond making very good suggestions along the way. Fast, efficient and priced right. Will definitely use High Mark Plumbing again.
Dave L.
Dave L.
17:08 16 May 23
We had a gas line blockage and we’re in need of a quick response. The company was responsive. The technician Tassos was simply amazing. Punctual, informative and professional, we could not have asked for a better tech…. Thanks Tassos
Kyra Y.
Kyra Y.
00:57 12 May 23
Had Cole come for a quote and he was amazing. On time, no overselling, explained options clearly.Booked our install the same day and insisted to have Cole back as our installer. He was efficient, on time, personable, professional.Would have him out for any and all calls. Shout out to Ashley in reception for all her help answering questions and organizing our install.
Erich K.
Erich K.
00:04 10 May 23
We have an issue with the newly installed HWT elements for our in-floor heating system, floor remained cold.ANDREW came and quickly identified and fixed the problem, by replacing the new top element that was not working (faulty) with another new one. So far, so good, floor is nice and warm, again!:)VERY professional, knowledgeable and expert in what he does, polite, friendly, meticulous, pleasant to deal with, and completed the job efficiently and neatly. Excellent customer service, highly recommended, two thumbs up!Very happy repeat customers, Erich & JoyPS.A SPECIAL THANK YOU to:JENESSA (Plumbing Dept.) for your patience, sunny personality, and for being so pleasant to deal with.:)DEBORA (Electrical Dept.) friendly and very efficient, also pleasant to deal with.:)Whenever I phoned High Mark Plumbing and Electrical, for service, it really is a real pleasure to make those calls and be treated in such a wonderful manner! Excellent job ladies, you two are definitely a huge asset to the company!
Débora M.
Débora M.
20:08 05 May 23
Nice, efficient and friendly staff. Thank you Highmark team for always taking care of my home.
Shauneen S.
Shauneen S.
01:53 03 May 23
Our tech Davy was great!! Very knowledgable, trustworthy, and professional. He un installed the DW and installed our new one perfectly! We are very very happy 😃 thank you!
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Tankless Water Heater Repair and Installation near Vancouver

Ever step into a cold shower after a couple of your family members have had their turn? Tankless water heaters, also known as on-demand water heaters, may be a great solution to have access to constant hot water throughout your home. No more sudden blasts of cold water and enjoy endless hot water for your daily routine.

 

High Mark has been helping customers throughout the Lower Mainland for nearly 20 years. Through the years, we have strived to provide 5-star service as well as options with up-front pricing for you to choose from. Call us today to begin gaining benefits from Tankless Water Heaters.

Pros and Cons of Tankless Water Heater
BOOK YOUR TANKLESS WATER HEATER SERVICE ONLINE
CALL 604-245-8970 TO SPEAK TO OUR CUSTOMER SERVICE

Benefits of Tankless Water Heaters

Although homeowners still go with traditional hot water tanks, tankless water heaters or on-demand water heaters have been gaining popularity in recent years for several reasons.

Energy Efficient

According to Energy.gov, “for homes that use 41 gallons or less of hot water daily, demand water heaters can be 24-34% more energy efficient than conventional storage tank water heaters”. In the long run, on-demand water heaters will offer constant hot water, less heat loss, and lower operating costs.

On-Demand Limitless Hot Water

On-demand water heaters can instantaneously provide 2 to 5 gallons of hot water each minute. Rather than waiting for your hot water to heat in the conventional storage tank, tankless water heaters can offer you hot water right away as needed. It’s no longer necessary to wait around for hot water.

Compact & Space Saving

Compared to hot water tanks, tankless water heaters can get mounted onto the wall in closets or cramped spaces. They are far more aesthetically pleasing with a refined and modern look.

Cost Performance

Tankless water heaters vary in pricing because of various factors from modifications, accessibility, mounting, and other tasks that may be required. By choosing an on-demand water heater, in the long run, you may find yourself scheduling fewer repairs and paying less for your utility bills.

Longer Lifespan Up to 20 Years

A properly maintained tankless water heater has a potential lifespan of up to 20 years! Whereas traditional storage water heaters only last between 8 to 10 years. As long as you schedule regular maintenance or inspection, you will be left with fewer repairs, less on your energy bills, and energy efficiency for 2 decades.

tankless water heater

Types of Tankless Water Heaters

There are several types of on-demand water heaters available today. We will clarify the most common types that are commonly used in residential homes.

Electric Tankless Water Heaters

When you turn on the hot water in your home, the cold water moves through the heat exchanger and then an electric element heats the water instantaneously. Ventilation systems are not needed for this type of unit. It is one of the most versatile types of tankless water heaters.

Gas Tankless Water Heaters

With gas tankless water heaters, they can be more efficient and cost less to operate. We understand – A delay in receiving hot water can be particularly noticeable when you are taking a shower on a cold day. This type of on-demand water heater provides as much hot water as you need at that moment.

Point-of-Use Tankless Water Heaters

This type of on-demand water heater is useful when you have various specific plumbing fixtures where you frequently use hot water. They are compact in design and can be installed either beneath or above a sink. With a push of a button, you’ll have instant hot water for as long as you need it.

BOOK YOUR TANKLESS WATER HEATER SERVICE ONLINE
CALL 604-245-8970 TO SPEAK TO OUR CUSTOMER SERVICE

Tankless Water Heater Services We Offer

At High Mark, we have exceptional service experts who can assist you with any on-demand water heater service. Whether it’s an emergency service you require or during regular work hours, we are here for you 24/7 to provide you with a 5-star service any time of the day.

Annual Tankless Water Heater Maintenance and Tune-Up

Since most homeowners use their water heaters throughout the year, it is crucial to schedule annual maintenance to make sure it’s working to the best of its ability. When you book your service, our service experts will check the operation, check for leaks, and deteriorating components, and ensure it’s running safely and optimally.

 

This is one of the best ways to prevent early malfunction and costly repairs down the line.

Tankless Water Heater Repairs

As a homeowner, you may inevitably have some repairs to schedule for your on-demand water heater. Whether during your annual maintenance or during an emergency service call, our service experts will offer you options with up-front pricing before proceeding with the work.

Tankless Water Heater Installation and Replacement

Are you looking to replace your traditional hot water tank with a tankless water heater? Or perhaps you’re constructing your home and looking to upgrade to a more energy-efficient system. High Mark service experts can offer you FREE In-Home Proposals for Installations and Replacements.

FREE In-Home Proposal for Installations and Replacements
Coquitlam Plumbing by High Mark Plumbing and Heating

How to Decide Between Tankless Water Heater and Traditional Hot Water Tank

With a tankless water heater, hot water only heats up when you need it. Whereas with the traditional hot water tank, there are gallons of unused hot water to keep warm throughout the day.

 

Traditional Hot Water Tanks:

  • The initial cost is less expensive
  • Requires a significant amount of space
  • Inconsistent hot water: Once the tank is out of hot water, it takes time for it to fill up and warm again.
  • Properly maintained hot water tanks have a lifespan of up to 8 to 10 years.

 

Tankless Water Heaters:

  • The initial cost is more than a traditional water heater.
  • Compact, sleek, and space-saving
  • Takes less energy to produce hot water
  • Provides a continuous, endless supply of hot water when you want it.
  • Properly maintained hot water tanks have a lifespan of up to 15 to 20 years.

 

Depending on what you are looking for in your water heater, our service experts can provide you options and up-front pricing for you to decide which best suits your needs.

Frequently Asked Questions – Tankless Water Heaters

We sure do! Service experts at High Mark are certified and insured. Our experts have WCB coverage, liability insurance, and are registered with technical safety for gas license. Our journeymen and apprentices are registered through the province.

When High Mark service experts arrive at your home for the FREE In-Home Proposal for installations and replacements, there will be a full evaluation and consultation to determine what size may be suitable for your needs. Some questions include:

  •       How many people live in your home?
  •       How much hot water is consumed in your household daily?
  •       What is the total square-footage?

 

From there, you will be provided with options and up-front pricing. When you’re ready to proceed, we can source a reliable system that you are happy with.

Installing a water heater is by no means a DIY project, it requires specialized knowledge to install it safely and reliably. It’s always best to leave it to the experts to have it done right the first time.

 

Some older homes may require minor upgrades to install a tankless water heater. If so, our service expert will include suggestions in the options sheet that will be provided during the initial appointment. Some modifications include:

 

  • Electrical upgrades
  • Gas lines
  • Wall mounting

If you have further inquiries about tankless water heaters, please don’t hesitate to contact us. We are always available to assist you!

BOOK YOUR TANKLESS WATER HEATER SERVICE ONLINE
CALL 604-245-8970 TO SPEAK TO OUR CUSTOMER SERVICE
Service Partner Plan
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What Date & Time would you like to Schedule your Appointment?

For Service on Sundays, Holidays & After Hours please call 604-245-8790.

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CUSTOMER REVIEWS

Google Rating
4.8
Based on 768 reviews
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Sharon K.
Sharon K.
02:10 30 Sep 23
My kitchen was in crisis-backed up carburetor, clogged sink etc.I was so happy that Colin was able to put me into his schedule so quickly. He explained all the options very precisely and then went off to the supplier to get the necessary equipment and parts.Colin was very by knowledgeable about what needed to be done.He cleaned everything up after all had been installed and took precautions to keep everything clean and tidy.Colin did a great job and I have no hesitation in recommending him to friends and family.
Matt P.
Matt P.
23:20 28 Sep 23
Had the pleasure of dealing with Kevin at Highmark. He did a great job at explaining how the service was going to work and was upfront about the pricing. He was pleasant and efficient and I would recommend him to anyone that asked for an HVAC professional. Thank you!
Barb C.
Barb C.
21:31 24 Sep 23
Ryan did a great job! Very friendly amd professional.
Konstantin G.
Konstantin G.
21:49 19 Sep 23
The technician was Ryan, fixed my shower quickly, now it looks and works as if it’s never been broken. Thank you!
Tayler
Tayler
20:20 18 Sep 23
Dane was great! Efficient and friendly and was able to get the job done.
Gary M.
Gary M.
16:44 18 Sep 23
Dane came promptly and outlined the issue and gave me various options that could save me issues in the future. Resolved issue quickly and was very professional through out
Chuck D.
Chuck D.
16:42 11 Sep 23
This was my first time using Highmark. One of the best customer service experiences I’ve had. From the initial appointment setting right through the diagnostics and finally, the solution was outstanding really enjoyed our text Ryan and Mark highly recommend these guys.
Antonio D.
Antonio D.
14:49 10 Sep 23
Experience was very good . Tassos was very professional and explained all problems encountered , in very clear language for me to understand .
Milan K.
Milan K.
18:01 08 Sep 23
The technician’s professionalism and clear explanation of the scope of work and process left a lasting impression. His kindness and expertise are a testament to the exceptional service Lillie Family Heating and Plumbing provides.
Logic S.
Logic S.
15:15 08 Sep 23
Amazing customer service… they were totally on the ball with appointment and even allowing me to adjust the appointment. Showed up on time and tech was guy very knowledgeable and was great at troubleshooting my system problems.
Van T.
Van T.
22:36 07 Sep 23
Tassos was very friendly and professional. I also learned a few things from him today. Absolutely amazing work highly recommend.
Dale H.
Dale H.
22:17 02 Sep 23
I have used Highmark before. Very professional and courteous. They left the area they worked in cleaner than it was when they got there. They showed me what they were doing and explained what was wrong. I would recommend to family and friends.
Paul L.
Paul L.
00:10 31 Aug 23
Professional and friendly service and very knowledgeable for maintenance of are new hot water tank. Thanks Kevin and High Mark Plumbing &Heating
Chad E.
Chad E.
20:10 30 Aug 23
I just had Dane come and repair a cracked p trap under my kitchen sink. He was super professional, friendly and fast! I thought the price was very fair for the work involved. Thanks Dane!!
S M
S M
18:01 30 Aug 23
Kevin arrived on-time and was very friendly and knowledgable. He communicated well and overall a very positive experience. Good job!
Frank R.
Frank R.
18:51 23 Aug 23
Tassos Knows his job. Professional, executive and with a lot of experience.
Jen C.
Jen C.
17:15 18 Aug 23
Ryan B did an excellent job with our plumbing issues. He was punctual and efficient. Highly recommend!
Rizwan K.
Rizwan K.
02:14 11 Aug 23
Great company, got the job done efficiently and without me being there for the entire time.
Paul C.
Paul C.
19:00 08 Aug 23
Tasso was professional courteous and very helpful. Had the quote in minutes. Very satisfied!
Debbie I.
Debbie I.
23:17 04 Aug 23
Ryan was wonderful. Professional, he explained everything and gave me choices. The work was done quickly and it works and looks so much better than before. Thank you so much.
Jack T.
Jack T.
20:51 03 Aug 23
Got 2 leaky sinks in the basement and called high mark. Ryan came by and listened to my description. Shortly he came up with the quotes and asked if I’d like to go ahead with it. We are very happy with Ryan’s work. He gave good reasons on what is wrong and what could go wrong, he was quick, clean, professional, will definitely call them again.
Infinite A.
Infinite A.
00:05 29 Jul 23
Great experience! Would definitely recommend, it was a pretty big job and Dane finished it really fast
Julie M.
Julie M.
14:50 26 Jul 23
The only reason I’m not checking good value is because I don’t have a comparison. My experience with Highmark & Ryan E. was great today. Right on time, patient, explained everything before, after and during. I will use Highmark again.
Richard G.
Richard G.
18:53 20 Jul 23
July 20/23. Another job well done. Dave was on time, professional, friendly and efficient. A much needed pressure reduction valve was installed.Thanks to Scott, service manager, for arranging the work to be done.I highly recommend High Mark Plumbing & Heating.
cemee N.
cemee N.
05:33 18 Jul 23
High Mark Plumbing’s service was impeccable and prompt. We engaged them for a sewer backup issue and they were came immediately and determined the cause and explained in detail what needed to be done and how long it would take. Ryan was very professional and he did an excellent job in fixing the issue. Everything was cleaned up to our satisfaction. When done you could barely tell that there was an issue that was fixed. I would definitely engage High Mark’s services for any future work and recommend them to family and friends. 5 stars to High Mark Plumbing.
Erin G.
Erin G.
19:13 12 Jul 23
Dave was a super nice guy, respectful, on time, fixed the issue and cleaned up afterwards.
Mike N.
Mike N.
12:47 11 Jul 23
Ryan E did an incredible job on our bathrooms and kitchen sink. Very responsive and fix it all same day. I would highly recommend Ryan and Highmark!!
SangJoon L.
SangJoon L.
18:44 10 Jul 23
Initial contact was friendly and nice. Follow up is good and I know they’ll take care of customers so I’ll likely use them for future services. Thanks.
Yi S.
Yi S.
17:43 10 Jul 23
Dane helped us with a leaky toilet and he did an excellent job and was very quick. Dane was also very friendly and professional. We enjoyed the service.
Siegfried P.
Siegfried P.
14:58 09 Jul 23
Ryan arrived on time and ready to diagnose our leak. He was super clear in explaining what the issue was and how the repair was going to happen. Super job Ryan.
Wike M.
Wike M.
19:41 08 Jul 23
Quick response, knowledgable, realistic thorough quote clearly explained to an amateur in distress like me
Scott G.
Scott G.
02:10 06 Jul 23
Ryan was the bomb – very prompt service, courteous and informative. Absolutely would call again (and probably will when we need to replace our water tank in a year or two).
Ricky E.
Ricky E.
22:28 05 Jul 23
Both Ryan & RyanE provided excellent service! And even go the extra mile in delivering service to us! Highly recommended!
Karen D.
Karen D.
22:44 04 Jul 23
A little late but rectified it right away. Technician was friendly, polite and competent, and good at keeping me informed. He was careful with his equipment and was tidy. I would use this company again.
Ken S.
Ken S.
20:01 26 Jun 23
High Mark’s technician Andrew is very professional and hardworking. He is always on time. He is very knowledgable.High Mark has very sophisticated management system. It team is well managed, and team members are professionally trained.
Carmen S.
Carmen S.
02:41 26 Jun 23
Kevin was professional and knowledgeable. He quickly assessed our needs, provided us with options and took care of the work required
Chee Yan L.
Chee Yan L.
04:47 24 Jun 23
Very good quality work ! Friendly and helpful staff.I am very satisfied with their work !
Rick J.
Rick J.
22:47 23 Jun 23
He didn’t quit eventhough there were quite a few issues
Bill's N.
Bill’s N.
22:07 23 Jun 23
I was very surprised to get same day service for a slow ceiling leak. Davy was able to get to the root of the problem quickly and replace the leaking pipe valve that was causing the problem as well as give us some good overall advice. Davy was knowledgeable, courteous and informative. Also when the job was done there was no mess to deal with. I recommend Highmark and would definitely use them again.
Dodd M.
Dodd M.
12:57 23 Jun 23
Spent the time to isolate the problem and confirm further work needed with an estimate.
J M.
J M.
17:06 21 Jun 23
Ryan was terrific! He was prompt, knowledgeable and very conscientious. There were some problems getting parts, not Highmark’s fault in any way, but Ryan stayed on top of it, problem solved and as soon as possible was back to install the new part. The steam shower unit is working perfectly and all along Ryan was trying to find the most cost effective options to address the problem. I couldn’t be more satisfied with the service I received from both Ryan and Highmark. I couldn’t recommend them more strongly. Thank you!Post Script to my previous review. I had another project at my home, this one involving both electrical and plumbing work. Again, High Mark exceeded my expectations. They arranged for both Ryan and Sean (the Electrician) to be at my place on the same day, which meant they both knew exactly what needed to be done and who needed to do what. They worked separately but very collaboratively and I got the job done as promised. Same customer but another terrific experience all around — the folks answering the phone and scheduling appointment are equally helpful and professional. Thanks again!
D. T.
D. T.
15:39 20 Jun 23
I required a scope of the perimeter drainage prior to fence construction and Ryan indicated a number of problem areas. A big job to resolve but the skills and experience Ryan provided helped ease our minds. The attention to care and thoroughness Ryan demonstrated was well appreciated. Once the job was completed his clean-up was top notch. We couldn’t be happier with the results.
Dean K.
Dean K.
19:28 13 Jun 23
Great job. Explained everything. Friendly and knowledgeable.
Ellaine C.
Ellaine C.
20:50 12 Jun 23
My outdoor hose was leaking into our walls and Ryan came to fix it up. He came on time, told me the problem and was able to do the fix right away. He was very friendly, took a bunch of pictures, and told me about a hole in the wall where mice could get in. We had work done in this same area last year and the previous plumber had failed to mention the hole to us. Thanks for the awesome service Ryan! Will definitely be using this company for future work.
Rhea R.
Rhea R.
00:04 07 Jun 23
Ryan E was great. Patient and efficient. He got the job done. 👍
Shelley M.
Shelley M.
21:41 06 Jun 23
Andrew is very knowledgeable and has given me great service in the past and today.
Sue M.
Sue M.
17:01 05 Jun 23
Kevin was Very professional. Told us everything he was doing and what needed to be done in the future. No pressure to get things done now, when they weren’t needed.
Jo-Ann R.
Jo-Ann R.
19:38 01 Jun 23
Dave came to give me a quote on removing my current shower and to advise me on installing a new shower. He is extremely knowledgeable about what was needed. I couldn’t have asked for more.
jim H.
jim H.
23:56 29 May 23
Dave is a great Guy. Very knowledgeable and efficient and takes the time to explain what is wrong and the corrective measures needed even my dog liked him which says alot
Justin Y.
Justin Y.
15:12 29 May 23
Replace my main in-house water main cut off. Good quality work and and parts. They were quick to respond and repair.
Ian T.
Ian T.
14:20 29 May 23
Great and easy experience with Ryan. Had new water lines run for a future sink. He was prompt and informative and did a quick clean job.
Sluce R.
Sluce R.
23:53 24 May 23
Our HIGHMARK professional, Chris, was patient in explaining what had to be done, had great customer service skills, was respectful of our home and did the job well. This is the second time we have called HIGHMARK, and I will recommend them, especially Chris to my friends, and would call them again if needed. I also liked that the techs have everything they need in their handy dandy work vans.
Winston M.
Winston M.
21:58 24 May 23
Installation was completed very quickly. Andrew, Chris and Brian were excellent, very professional and thorough in their work.This new “condensorless” ductless AC unit is a great install. No big heat exchanger outside, just two 8″ dia holes from the interior unit to draw in and exhaust outside air. Gave very good heat this last week. Can’t wait to use it during the heat of summer.Brian in particular was very thorough and detailed in installing this new kind of ductless ac unit, and the area was spotlessly cleaned afterwards. Turns out he’s one of the owners of the company. When an owner is hands-on and does such fine work, you just know this is a great company to deal with. Highly recommended!
Justin Y.
Justin Y.
17:07 24 May 23
The plumber was very knowledgeable and provided a lot of good information. The costing is open and transparent, it may seem high but you get good quality with their work.
Gary W.
Gary W.
23:12 23 May 23
Andrew was very polite and appeared to have good knowledge and answered all my questions thoroughly. I later called another company recommended by Better Business Bureau to compare list and they confirmed price quoted was not unreasonable. May decide to go ahead with installation.
Michele P.
Michele P.
23:54 18 May 23
Andrew is great. The heat pump stopped working and the capacitor had to be replaced. He picked one up the next day and got it installed. Life saver on a very hot day. Thank you, Andrew.
Florence B
Florence B
20:02 18 May 23
Kevin was very knowledgeable and explained everything to me so I understood what my best opinion would be.
Hong Sun K.
Hong Sun K.
19:30 17 May 23
inspection of my hot water tank and got a free quote.The technician was knowledgable and professional.
LV W.
LV W.
18:44 17 May 23
Service: Perimeter drain tile system repair, sump pit location, remove blockages to reestablish proper flow.We contacted High Mark Plumbing & Heating on the recommendation of On Side Restoration. From the start, the office staff were quick to connect us with a site visit within 24 hours. Ryan assessed the basement interior to determine the source of incoming water. Brian assisted the following day to confirm next steps, which involved inspecting and flushing out the perimeter drain tile system. Both Ryan and Brian were knowledgeable, providing timely insight into what could be immediately ruled out.High Mark staff are exceptional at the work they provide. Dave is a great example of how to deliver great customer service. Punctual and methodic.Dave exemplified a level of skill that comes with years of earned experience. He showed patience while troubleshooting our issue. He impressed us with his expert intuition, piecing together a exact picture of how the problems originated. The amount of relief we experienced from a rather stressful water nightmare has helped us sleep better at night.Kudos to Janessa behind the scenes as well. We want to acknowledge your essential work as major cog on team. Thanks for your prompt responses to our calls.We recommend supporting this local Tri-Cities business, and won’t hesitate to contact them again if needed.
Renee S.
Renee S.
03:26 17 May 23
Chris was very thorough in detecting where our leak was coming from. Explained everything and answered all of our questions as he went along. He went above and beyond making very good suggestions along the way. Fast, efficient and priced right. Will definitely use High Mark Plumbing again.
Dave L.
Dave L.
17:08 16 May 23
We had a gas line blockage and we’re in need of a quick response. The company was responsive. The technician Tassos was simply amazing. Punctual, informative and professional, we could not have asked for a better tech…. Thanks Tassos
Kyra Y.
Kyra Y.
00:57 12 May 23
Had Cole come for a quote and he was amazing. On time, no overselling, explained options clearly.Booked our install the same day and insisted to have Cole back as our installer. He was efficient, on time, personable, professional.Would have him out for any and all calls. Shout out to Ashley in reception for all her help answering questions and organizing our install.
Erich K.
Erich K.
00:04 10 May 23
We have an issue with the newly installed HWT elements for our in-floor heating system, floor remained cold.ANDREW came and quickly identified and fixed the problem, by replacing the new top element that was not working (faulty) with another new one. So far, so good, floor is nice and warm, again!:)VERY professional, knowledgeable and expert in what he does, polite, friendly, meticulous, pleasant to deal with, and completed the job efficiently and neatly. Excellent customer service, highly recommended, two thumbs up!Very happy repeat customers, Erich & JoyPS.A SPECIAL THANK YOU to:JENESSA (Plumbing Dept.) for your patience, sunny personality, and for being so pleasant to deal with.:)DEBORA (Electrical Dept.) friendly and very efficient, also pleasant to deal with.:)Whenever I phoned High Mark Plumbing and Electrical, for service, it really is a real pleasure to make those calls and be treated in such a wonderful manner! Excellent job ladies, you two are definitely a huge asset to the company!
Débora M.
Débora M.
20:08 05 May 23
Nice, efficient and friendly staff. Thank you Highmark team for always taking care of my home.
Shauneen S.
Shauneen S.
01:53 03 May 23
Our tech Davy was great!! Very knowledgable, trustworthy, and professional. He un installed the DW and installed our new one perfectly! We are very very happy 😃 thank you!
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