24/7 EMERGENCY SERVICE

Emergency Heating Service

Our Service Experts are Available 24/7

Emergency Heating Service

Our Service Experts are Available 24/7

Emergency Heating Service

Out Service Experts are Available 24/7

High Mark Plumbing and Heating service truck

CUSTOMER REVIEWS

Google Rating
4.8
Based on 876 reviews
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Jess K.
Jess K.
19:02 22 Feb 24
Ryan E was prompt, knowledgeable, efficient and personable. Couldn’t ask for more. Immediately detected our problem as being a PRV, drained all the water from the house, replaced the valve, twice as the first replacement was defective and got us back up and running. Highly recommend High Mark.
Chia Ching W.
Chia Ching W.
19:41 16 Feb 24
Dane is very professional and friendly. He solved my issue within an hour. Highly recommend him. He make sure everything is done properly, tidy and provide me with tips to avoid future issue.He assess my situation and provide me multiple options and prices are given upfront. It is on a higher end. They changed per task, which easily go up to $500-$1000. but I don’t blame Dave, as company set the price.I will still recommend if you need some professional help and have the budget.
Bryan R.
Bryan R.
19:14 15 Feb 24
Ryan Burns was on time, professional, and very knowledgeable. I will definitely use them again.
KandD V.
KandD V.
22:35 13 Feb 24
Great service! I called in a panic and they responded quickly and had the problem fixed quickly and professionally
v
v
17:57 13 Feb 24
Very thorough and detailed. Had quote given within 15 minutes.
Bev M
Bev M
22:49 06 Feb 24
Ryan was friendly and professional. He was very informative and did not pressure in any way. Good experience overall.Ryan came out a 2nd time to remove my dishwasher. Friendly and professional…got the job done quicky. Will definitely have him back when I’m ready to install the new one. I’m adding onto my previous review. Ryan came out a 3rd time to install my dishwasher and the service was great as usual. I will continue to use High Mark for any plumbing services I need.
ICCFamilyCouncil
ICCFamilyCouncil
00:55 06 Feb 24
Arrived on-time, pleasant and easygoing, did everything I needed, excellent quality work, finished on-time and on budget. Top marks!
James N.
James N.
06:37 05 Feb 24
The work done was top notch. Technicians were professional and courteous.
Dianne D.
Dianne D.
02:48 05 Feb 24
My furnace had not been serviced for many years. Chris was quick to evaluate this challenging situation and worked efficiently to solve the problems. He is very personable and took time to answer my questions. I highly recommend Chris and will call on him again. Thank you!
Kimmy Y.
Kimmy Y.
22:55 02 Feb 24
Tassos has done an excellent job for the plumbing work. He arrived on time, patient, smart and explained everything in details. I believe I can only find him from “X” file but not, he is from High Mark Plumbing. I was so lucky High Mark sent him to my place to complete all the plumbing in 30 minutes, he is amazing! High Mark is so lucky have him.
Michelle M.
Michelle M.
20:47 01 Feb 24
Grateful for Highmark Plumbing & Brandon! I had a situation and they made time to squeeze me in between set appointments. Brandon was polite and resolved the situation with ease. I highly recommend Brandon and Highmark Plumbing!!
Giuseppe C.
Giuseppe C.
21:44 31 Jan 24
Excelent sevice at all levels. The staff at the call center and dispatch were gentle and fast. The technician (Ryan) arrived almost immediately. He professional, polite and clean and he resolved two issues in ahot time.Highly recommended.
Tara F.
Tara F.
20:48 31 Jan 24
Speedy, friendly and high-quality service from Ryan. He explained the issue with my hot water tank clearly and provided different options to resolve it. I appreciated his honest opinion and he obviously has a lot of professional experience. Came the next day and finished the job promptly. Attention to detail was perfect and it’s clear that Ryan prides himself on quality work for his customers. Would highly recommend their service!
Gary O.
Gary O.
01:00 30 Jan 24
Tassos was great. He explained everything – what needed to be done, and why. He gave options for all levels of repair or replace. His work was tidy and clean. He is very nice, and it was a pleasure to have him in our home for a day.
Dee B.
Dee B.
00:50 30 Jan 24
Thank you, Dane! Professional and fast. Definitely recommend him.
Denean N.
Denean N.
20:27 26 Jan 24
Was nice meeting Chris – he came to fix my boiler, which had several problems. He was easy to talk to about the issues and is very knowledgeable. Would highly recommend High Mark Plumbing & Heating.
Connie H.
Connie H.
02:38 26 Jan 24
During our recent cold spell we experienced a burst heating line.No heat and immediate service call was provided. Tassos is professional, friendly, always on time and veryknowledgeable. Everything was explained by him so well. We certainly appreciated his capabilities.Job well done. Thank you Tassos.
Jo H.
Jo H.
22:03 25 Jan 24
Have used Hymark 3x now and have recommended them to my neighbours and friends. Professional, knowledgeable, respectful of my home and my needs. They have a discount program that provides over and above savings to their regular competitive costings!
Devin S.
Devin S.
22:37 24 Jan 24
Dane did a wonderful job and was in and out so fast! 5/5
Pam B.
Pam B.
01:26 24 Jan 24
My experience today with Ryan and his co-worker Brandon was very positive. They took time to explain two options they had to solve my broken pipe problem.They were patient with me while I tried to decide between the two options.. They were appreciative of the coffee I provided and also were happy to answer questions when a neighbour of mine came over to ask about their services . I would call upon their services in the future.Pam B.
Betty C.
Betty C.
23:47 23 Jan 24
I highly recommend this group for your plumbing needs anytime. Brandon did a great job replacing some of our old pipes and shutoffs, and a few other minor updates. We couldn’t be happier with the service and professionalism.
Joe H.
Joe H.
21:52 23 Jan 24
The team at High Mark including Dane, and the Brian’s were professional, efficient, and completed my bathroom to my high expectations!
soraya
soraya
19:58 22 Jan 24
Highmark Plumbing & Heating did an incredible job! They were professional, respectful, knowledgeable, and budget-friendly. Their prompt response and expertise was above and beyond, I’d recommend to all for your plumping needs.
T. C.
T. C.
06:15 20 Jan 24
Ryan E. did an excellent and thorough job. He explained what needed to be done and provided different options to approach the situation.
Lynn Colliar M.
Lynn Colliar M.
20:52 19 Jan 24
Andrew was thorough and very experienced- heat is back on!!
Klassina
Klassina
03:07 17 Jan 24
Chris was able to find the root cause of my heating problem so I avoided an unnecessary repair. It was such a relief!
T.D F.
T.D F.
07:04 11 Jan 24
2023 Ryan was quick and efficient also mindful of our vision of the completed replacement faucet.2024 Tassos was efficient, and careful to explain what he planned doing, and to get my approval of the completed work.Highmark has completed 4 projects for us, and continue to provide expert, high quality work.T.D. Fleming
Jesse
Jesse
03:56 11 Jan 24
Kevin did a thorough renovation of our boiler and it’s working great! He was a pleasure to work with – highly recommend!
Dick H.
Dick H.
01:12 11 Jan 24
Extremely fast response. New furnace on the same day that I called.
Doug W.
Doug W.
19:59 09 Jan 24
Knowledgeable and professional. On time, quick, and courteous service.
Tim
Tim
22:39 08 Jan 24
Brandon’s customer service was as good as his workmanship. He’s are new plumber best friend
Anna S.
Anna S.
04:25 05 Jan 24
This was our first time using HighMark PlumbingIm definitely giving a 5 star or more .One of the best customer services I have experiencedGreat customer service of HighMark from the beginning of my call to the end it was prompt and dealt with the situation right awayThe despach service was also amazing and I appreciated how kind and professional all of them were who I spoke to on the phoneThey managed to get a hold of a technician to come the next morningWe appreciate how professional HighMark was dealing with our situation yesterday January 4thDane , was very knowledgeable and efficient in explaining thoroughly what was needed to be doneHe did an excellent job and he dealt with the issue right away and provided a great job he also worked on our washroom issue that was needed and did a great job also and completed it nicely .We were very pleased with his service and his friendly sense of humour , we certainly need more friendly and experienced technicians like DaneWe appreciate his professionalismDane he was 5 starWe are pleased with the Service and will continue to work with HighMark for any future needs and we will definitely recommend HighMark to othersWe were very pleased…..
Teresa K.
Teresa K.
21:22 27 Dec 23
He came in very politely and worked very well I appreciate it so much
Karen B
Karen B
07:58 21 Dec 23
Andrew was so thorough and took the time to explain everything to me with such patience and understanding of my concerns. We set up a plan to have regular proactive servicing so my furnace issues stay in the clear. I have efficient working heat for the first time in 4 years – nobody else knew the problem or was as familiar with the the furnace style than Andrew!
Joe L.
Joe L.
22:10 20 Dec 23
Highmark Plumbing did a great job at our house this week. Ryan was extremely knowledgeable and efficient. He helped troubleshoot some issues we were having and made suggestions to help fix the issue. I would definitely recommend him to anyone.
Carrie J.
Carrie J.
21:36 19 Dec 23
Very satisfied with Ryan with his work, explaining everything and cleaning up after. Very polite and knowledgeable.
Shelley M.
Shelley M.
22:45 18 Dec 23
Andrew is very knowledgeable and has given me great service in the past and today.
Dianne R.
Dianne R.
19:13 18 Dec 23
Perfect service. Dane was friendly hard working and knowledgeable
Sean S.
Sean S.
17:04 18 Dec 23
Ryan provided service when he replaced our aging hot water tank. As a new homeowner, I found Ryan to be very clear in explaining my options and the different types of products that I could access. The administrative team was very helpful in quickly setting up the time for the replacement. Highly recommend!
Alf D.
Alf D.
00:51 15 Dec 23
Enjoyed talking with and consulting with Ryan…He was helpful and informative. Got what I wanted.
Brenda B.
Brenda B.
19:52 14 Dec 23
Tassos was awesome. I will definitely ask for him for future work. He explained everything to me. I am very very happy and will recommend him to my family and friends
Jianjia F.
Jianjia F.
19:09 13 Dec 23
Thanks Andrew and Kevin. Very friendly and professional service. Highly recommended.
Telma
Telma
00:41 13 Dec 23
Dane and his team did a fabulous job repairing my main water line and they did it very quickly. I’m very happy and thankful. I highly recommend Dane and Highmark Plumbing!
Marlene F.
Marlene F.
00:36 12 Dec 23
Kevin did a very efficient thorough job inspecting the issue with the furnace. Due to the age of the furnace it is not repairable and will have to be replaced
Maryna L.
Maryna L.
21:40 07 Dec 23
Professional, explained the issue of the drain blockage, and wasefficient. A job well done. Thank you Dane.
Stéphane D.
Stéphane D.
20:44 06 Dec 23
Always a pleasant, professional and informative experience with Tassos.
Steve R.
Steve R.
04:45 06 Dec 23
Dane was excellent. Great knowledgeable service provided from start to finish.
Michele P.
Michele P.
23:51 05 Dec 23
Thanks, Andrew! Appreciate all the information shared.
Alexia H.
Alexia H.
22:30 04 Dec 23
Dane did an excellent job, not only replacing our kitchen faucet but also outlining other areas that need improvement. We are very pleased with the service and we will continue to work with High Mark for all our future needs. Tassos also did work in our kitchen, dealing with a clogged sink. He was efficient and again, we appreciated his professionalism. Great work all around!
theoutcast
theoutcast
03:43 02 Dec 23
Dane and Brandon were very professional, knowledgeable and efficient. They took the time to answer my questions and were thorough with the inspection of all my plumbing. Even discovering mistakes that someone else had left behind and repairing it in the same day. Thank you!
Kris L.
Kris L.
21:17 28 Nov 23
Ryan B came and replaced a toilet for me and did the most amazing job! I highly recommend highmark plumbing and heating and especially Ryan B. Thank you Ryan for all your hard work and for helping me with a separate issue
Ashley C.
Ashley C.
19:44 28 Nov 23
I am so thankful for HighMark Plumbing and Heating this morning! They came out and got my furnace up and running. Andrew was so professional and kind, he explained everything so I could understand my options. Highly recommend!!!
Kevin K.
Kevin K.
19:33 27 Nov 23
Andrew was very efficient and thorough in diagnosing the issue with our furnace and got us up and running!
Walt “Waldar” S.
Walt “Waldar” S.
17:26 25 Nov 23
Excellent customer service and installation. Would highly recommend.
braden W.
braden W.
22:26 23 Nov 23
Ryan was a total professional.Great service. Highly recommend!!
Marcella S.
Marcella S.
23:20 20 Nov 23
Andrew did my annual furnace inspection. He knows where everything is. His visit was timely as a switch had to be replaced. He showed my why and where and did the work as he has all parts in his truck. He is professional, pleasant and a pleasure to have around. I will use him always.
Victoria T.
Victoria T.
22:07 18 Nov 23
I would highly recommend this company. Great customer service. Ayla who who took our call was friendly and helpful. Tassos who did the work on our heating system was very knowledgeable & detailed in the options that he presented to us. And again very friendly. As I have said in another google review customer service is something that is lacking in our society today. THANK YOU High Mark Plumbing & Heating
Aiko O.
Aiko O.
11:12 15 Nov 23
I have been a client of High Mark for many years. The most recent visit was by Andrew for furnace tuneup and hot water tank inspection. He was polite and professional.
Chris H.
Chris H.
23:45 07 Nov 23
Excellent service. Our technician, Ryan, let us know in advance when he would be arriving, explained the costs associated with the installation, was super friendly and was very professional doing the installation. Before he left, he also explained exactly what he had done and showed us how to work the dishwasher.
Maya U.
Maya U.
19:19 07 Nov 23
Exceptional plumbing service from the High Mark team! Got my kitchen drain cleaned today and it’s flowing smoothly again. Thank you for the $100 off drain cleaning special. Saved me some money!Question for potential heating appointment: What type of heating solutions do you offer?
Nathan P.
Nathan P.
00:08 04 Nov 23
Andrew was great! Very knowledgeable and explained everything he was doing. No surprises
Kenny K.
Kenny K.
23:07 03 Nov 23
Had a leak on the shutoff value to the toilet water tank in the morning, and High Mark was able to answer the call and dispatch their technician in the afternoon on the same day.Their technician Ryan B was able to assess the issue, give me the solution, and the cost for the repair in a friendly and professional manner.Since it was a small job and he has all the materials needed, he was able to complete the fix in half an hour with no mess left behind.I’d recommend their service.
Kim M.
Kim M.
19:02 03 Nov 23
Of course it happened on a Sunday night. 8 yr old hot water tank had a leak in outgoing water line. We called the installer of the tank (who had rescued us 8 yrs prior,, also on a weekend), but said they were too busy and not for 2 days. They referred us to High Mark….came out first thing Monday morning, at 9 a.m., on time, as arranged. Dane was our technician. Very personable and professional. Took a look at the whole plumbing situation throughout the house to give us a snapshot of our probable needs. Really great info – we chose to go with the repair to the outgoing water line with poly B piping which had just given way due to wear over time. The repair was quick and efficient. Excellent workmanship. Dane left us with a couple of courses of action to take in the future, should we decide. We have discussed the poly B piping with our strata president as it is an issue already on the table for our complex. It was great to meet Dane, he was kind, inquisitive, knowledgeable – an asset to High Mark. Thank you for the excellent 5 star service – we recommend and won’t hesitate to contact High Mark in future.(a high mark for High Mark – lol – like you’ve never heard that before)…..p.s. Doug Philip, my hubby contacted and set up the service call….the comment in brackets is his.
Magdalena O.
Magdalena O.
17:23 03 Nov 23
I was very satisfied with service. Andrew is very knowledgable in his profession. Since Andrew started to maintain my boiler, the problems stopped. Also he is very honest and upfront on what need to be fixed. Very highly recomending this company.
Robert T.
Robert T.
22:36 02 Nov 23
Andrew was a Rock Star. Diagnosed the problem with my boiler and knew exactly what to do. I would highly recommend High Mark Plumbing to anyone.
Hayley P.
Hayley P.
21:25 02 Nov 23
Dane did a great job. He was very quick and helpful, and checked everything else in the house to make sure there were no other major issues. Would recommend High Mark Plumbing & Heating for plumbing services in Port Coquitlam!
Richard G.
Richard G.
22:38 01 Nov 23
Nov 1… Follow up warranty adjustment performed on pressure control valve. Bryan was sent to our home right away & completed the job quickly with explanations. Thanks very much. Greatly appreciated.
Gordie B.
Gordie B.
20:07 01 Nov 23
Kevin did a first-rate job. Professional and courteous
N D P
N D P
21:50 31 Oct 23
Very professional and fast response to my situation. I would recommend using highmark plumbing. Thank you Tassos for an A+ job
Adam M.
Adam M.
02:24 28 Oct 23
Dane performed a thorough inspection of the visible pipes throughout our home and pointed out the areas of deficiency: old, worn PRV, lack of shut-off valves under sinks and an old PVC pipe supplying a toilet. I am very glad to be aware of these problems and asked Dane to replace the PVC pipe and install shut-off valves under our ground-floor bathroom sink. He also installed a new sink and tap under the aforementioned bathroom sink. I think he did a top-quality job, and he demonstrated a lot of care and skilled high-precision work. Dane also took care to clean the counter area around the new sink so that the whole countertop area showed a very tidy and elegant presentation. Thank you Dane, you did a super-awesome job in transforming our home to make it look more classy and beautiful and much less leaky – as the old tap dripped chronically and the old sink had a hole in it! Finally, Dane was very articulate in communicating his concerns about our plumbing situation.
Feroze N.
Feroze N.
21:53 27 Oct 23
Hi Ryan Wood.I called Highmark because I have furnished your offices with cubicles etc.I am writing to let you know how impressed we were with Service Tech Ryan E.He is soft spoken and knows how to work with his clients.He even went as far as explaining my wife as to what is happening and he will have it all fixed up as soon as the part arrives.After numerous phone calls looking to replace the defective part he found a temporary fix till the actual cartridge arrives from Grohe.I must commend Ayla and Ashley for taking my calls and having a laugh while on the phone.Having such pleasant staff members is what makes a great company.I am sure they love working for Highmark.We will not hesitate to refer Highmark to any of our associates.Best,Feroze Nanavaty
Leslie C.
Leslie C.
17:20 27 Oct 23
I wanted to give 5 Stars to High Mark for the service they provided. It starts with the excellent work from Kevin. He was in to do a service on our furnace and when checking the crawl space mentioned that there was some water there. He recommended having a plumber come out and look at the drain tile. Ryan E came to the house, checked under the house and came to the same conclusion as Kevin. He worked on the drain tile for almost a week and repaired it where necessary. Ryan was always professional in his conversations with us and sent us detailed pictures of what he was doing. This job required our deck to be taken apart and Bryan Reed contractor/handyman sent out someone to take apart and put the deck back together. Again we received outstanding service from this gentlemen and he mentioned to my husband that he had only been on the job for ten days. Thank you for everything. ***** stars.
Owen M.
Owen M.
03:11 27 Oct 23
Great professional service, Andrew did great work, I’m very happy. On time, courteous and fixed my gas furnace economically . Highly recommended
Kelly K.
Kelly K.
21:54 26 Oct 23
Our technician, Tassos, was courteous, professional and took the time to explain what needed to be done and why. He had our furnace back up and running in record time. Thank you Tassos!
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Emergency Heating Service in Lower Mainland

When there’s a heating emergency, your home can get uncomfortable quickly. At High Mark, our heating service experts have the vast experience and knowledge to get your heating system back up and running in no time! 

 

When you call us, you choose a company that listens to your needs and provides options that best serve you and your family. Our service experts work with you to provide the solutions that you need. Call High Mark today for fast emergency heating services in Lower Mainland.

emergency heating service

We Offer 24/7 Emergency Heating Services

Heat problems do not always happen during regular business hours. When you need help, you want a reliable heating company that is there for you no matter the day or time. At High Mark, we offer 24-hour emergency heating services 7 days a week. 

 

Our phones are answered no matter the time. Our service experts are ready to help get you warm and cozy as soon as possible.

Furnace Services – Repairs and Replacement

Is your furnace acting up at the worst possible time? At High Mark, we don’t want your household left in the cold. Our Emergency Heating Services ensure that your furnace repair, replacement, and installation are handled swiftly. Our service expert’s main goal is to restore warmth and comfort to your home when you need it most.

Boiler Services – Repairs and Replacement

Are you feeling cold air blowing in your home? Our service experts are ready to tackle your boiler repair, replacement, and installation at any time or day. Whether you’re experiencing pilot light problems or thermostat problems, we are here for you 24/7. We’ll ensure you stay cozy even on the frostiest days.

Heat Pump Services – Repairs and Replacement

Is your heat pump failing to fend off the cold? Navigating through a heat pump problem can be a daunting experience. Our service experts are on standby to resolve your heat pump repair, replacement, and installation at all hours. We always prioritize your needs first – offering customized solutions that are required for your specific heating problem.

Heater Services – Repairs and Replacement

When your heater malfunctions, it’s more than just a comfort issue – it’s about ensuring your home is a safe haven during the coldest days. At High Mark Plumbing and Heating, we understand the urgency and discomfort that comes with a heating system malfunction. 

 

Our service experts are committed to providing you with prompt service 24/7. Whether you have in-floor heating or another heating system, we will offer you options with up-front pricing to provide efficient solutions.

Importance of Annual Maintenance

It is recommended to schedule annual maintenance for your heating systems. By catching minor repairs, component replacements, and air filter cleaning, among other tasks, you will be able to prevent heating emergencies. 

 

If you’re looking to safeguard your home, schedule your annual heating service before winter to ensure you have a reliable and efficient system for the coming months.

emergency heating service

What is Considered a Heating Emergency?

When you require an emergency heating service, time is of the essence. Whether you have a gas leak or pilot light problems, our service experts are ready to bring you solutions promptly. Here are some examples of heating emergencies that homeowners commonly face.

Carbon Monoxide Leak from Heating System

First and foremost, understanding the grave risks associated with carbon monoxide leaks is essential. A carbon monoxide leak from your heating system is a silent and invisible danger that demands immediate action. 

 

Our service experts are always on standby to ensure your home is safeguarded from this toxic gas that is a health hazard and may cause fatalities. Call High Mark Plumbing and Heating right away if you have concerns about a gas leak.

Pilot Light Problems

Another common heating emergency is when homeowners face pilot light problems for their heating systems. We understand that a malfunctioning pilot light is more than an inconvenience. Our service experts will ensure the safety and functionality of your heating systems while troubleshooting your pilot light problem.

Heat Pump, Boiler, or Furnace Not Providing Heat

When your household is relying on the furnace to provide heat and comfort, it can be a distressing situation. Our service experts will restore the functionality of your furnace 24/7. We are dedicated and committed to resolving your furnace problems promptly and ensuring it’s operating efficiently.

 

From simple repairs to a full furnace replacement, High Mark Plumbing and Heating will bring back the warmth and comfort right away.

Burning Smell Coming From Boiler or Furnace

Encountering a burning smell coming from your furnace or boiler can be alarming. It’s a sign that your heating system requires immediate attention. At High Mark, we put your safety and comfort first. 

 

When it comes to burning smells, whether it’s harmless dust burning off or an urgent problem, we’re committed to offering you 24/7 emergency heating service. Contact us right away if you notice unusual odours coming from your heating system.

Boiler or Furnace Blowing Cold Air

When your boiler or furnace is blowing cold air, we understand it’s an unsettling situation. Our service experts will swiftly resolve your heating problems and ensure your boiler or furnace is providing heat and warmth. We take pride in our prompt response, clear communication, and 5-star service with every service call.

Loud Noises Coming from Your Furnace, Boiler, or Heat Pump

Unusual noises emanating from your furnace, boiler, or heat pump can be alarming. Your heating system is signalling to you that it requires urgent service. If you hear rattling, banging, or other sounds coming from your unit, contact us right away to get to the bottom of it.

 

Your urgent calls are our top priorities; we’re committed to rectifying the problems and transforming disruptive noises into sounds of relief.

emergency heating service

Boiler Leaking or Dripping

Discovering a leak or drip coming from your boiler can be worrisome. This is another clear sign that your boiler requires immediate attention. We recognize that urgent concerns like these can pose risks to your home and safety.

 

Our seasoned service experts will provide you with tailored options and up-front pricing that best suit your needs. Not only will you know exactly what tasks will be completed but you will be reassured your boiler is in capable hands.

Boiler Keeps Switching Off

When your boiler repeatedly shuts down, it’s not only an inconvenience but it is also considered a potential safety hazard. Having a reliable and safely working boiler is a top priority. Our service experts will investigate what is causing your boiler to erratically shut down. Whether there’s a malfunctioning thermostat or pressure problem, we’re here to offer you long-lasting solutions right away.

Malfunctioning Thermostat

When your thermostat is no longer operating flawlessly, your home can transform into a freezing cold place of discomfort. A malfunctioning thermostat can occur from electrical problems to lack of maintenance. Whether it’s a heating problem or an electrical problem, High Mark’s service experts will recalibrate your system to restore the heat in your home once again.

Short Cycling Heating System

Heating systems that turn on and off without notice are called short cycling. When your heating system short cycles, it can negatively impact your peace of mind and your utility bills. Our service experts will meticulously investigate your specific situation and provide you with tailored solutions that best suit your needs no matter the time or day.

Circuit Breaker Keeps Tripping

If your heating system keeps tripping the circuit breaker, it is an indication that something’s not right. Whether you have an electrical problem or a unit that is struggling to keep up with the demand, you can be sure that our service experts will find answers. 

 

By scheduling prompt heating service, you can prevent costly repairs and premature replacements. Call High Mark anytime to have your heating system running safely and efficiently again.

What to Do When You Have a Heating Emergency

In the event of a heating emergency, it is important for homeowners to take the following steps to ensure safety:

 

    1. Safety First: It’s essential to safeguard your home from potential hazards. If you notice gas or carbon monoxide leaks, evacuate your home right away and call us for immediate assistance. And if you’re noticing non-life threatening heating emergencies, it’s essential to contact us for emergency heating service.

    2. Turn Off Your Heating System: Whether you have unusual noises or a leaky boiler, turning your heating system off can help prevent further damage and high utility bills.

    3. Check Your Thermostat: If your heating system is cycling or you feel no heat circulating in your home, check your thermostat first. Check your settings to ensure it’s set up correctly.

    4. Check the Air Filter: When your air filter is full and obstructed, it can lead to several problems with functionality. If your air filter needs to be replaced, make sure you find the correct type and size for your unit. Our service experts are able to help you with this task if you prefer.

    5. Call Our Service Experts: After troubleshooting your thermostat and air filter, you may still find your heating system not working. If so, please do not hesitate to contact us at any time.

Frequently Asked Questions – Emergency Heating Services

We take emergency heating services very seriously and prioritize these types of calls. Times may vary depending on the job that the service expert is at at the time. Typically, you can expect our service expert within 1 to 2 hours from your initial call.

When there is a carbon monoxide (CO) leak, it is difficult to notice these invisible, silent killers. Here are some signs to watch for to best protect your household:

 

  • Yellow pilot light (properly operating pilot light is blue)
  • Pilot light that keeps blowing out
  • Brown or black soot stains around your heating system
  • Condensation on windows near your unit
  • Rust or water on the vent pipe
  • Rust on the unit
  • Carbon monoxide detector is triggered

 

Some symptoms to acknowledge:

 

  • Headache
  • Dizziness
  • Nausea
  • Fatigue
  • Chest pain
  • Shortness of breath

The simplest way to prevent heating emergencies is why scheduling annual maintenance for your furnace, boilers, and heat pumps. During your maintenance, our service experts will catch minor repairs, and malfunctioning components, replace the air filter, and other tasks to prevent early replacement.

 

For heating systems, it is recommended to schedule your annual maintenance just before winter. At High Mark, we offer homeowners special promotions that are appropriate for each season. Be sure to keep your eyes peeled for our postcards, social media, and emails to take advantage of our offers!

Yes, heating systems typically need electricity to operate and will be affected by power outages. One way to safeguard your home from such instances is by having a backup generator in your home. That way, you’ll have a secondary supply to keep all your systems performing as they should.

  1. Check your thermostat
  2. Check your power supply
  3. Check your pilot light
  4. If uncertain, our service experts are always here to investigate your furnace problem.

Should you seek additional insights or have any queries about our emergency heating services, we warmly invite you to reach out to us. Our dedication lies in providing you with comprehensive information, ensuring you make a decision with clarity and confidence. Don’t hesitate to give us a call – we’re here to assist you every step of the way.

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CUSTOMER REVIEWS

Google Rating
4.8
Based on 876 reviews
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Jess K.
Jess K.
19:02 22 Feb 24
Ryan E was prompt, knowledgeable, efficient and personable. Couldn’t ask for more. Immediately detected our problem as being a PRV, drained all the water from the house, replaced the valve, twice as the first replacement was defective and got us back up and running. Highly recommend High Mark.
Chia Ching W.
Chia Ching W.
19:41 16 Feb 24
Dane is very professional and friendly. He solved my issue within an hour. Highly recommend him. He make sure everything is done properly, tidy and provide me with tips to avoid future issue.He assess my situation and provide me multiple options and prices are given upfront. It is on a higher end. They changed per task, which easily go up to $500-$1000. but I don’t blame Dave, as company set the price.I will still recommend if you need some professional help and have the budget.
Bryan R.
Bryan R.
19:14 15 Feb 24
Ryan Burns was on time, professional, and very knowledgeable. I will definitely use them again.
KandD V.
KandD V.
22:35 13 Feb 24
Great service! I called in a panic and they responded quickly and had the problem fixed quickly and professionally
v
v
17:57 13 Feb 24
Very thorough and detailed. Had quote given within 15 minutes.
Bev M
Bev M
22:49 06 Feb 24
Ryan was friendly and professional. He was very informative and did not pressure in any way. Good experience overall.Ryan came out a 2nd time to remove my dishwasher. Friendly and professional…got the job done quicky. Will definitely have him back when I’m ready to install the new one. I’m adding onto my previous review. Ryan came out a 3rd time to install my dishwasher and the service was great as usual. I will continue to use High Mark for any plumbing services I need.
ICCFamilyCouncil
ICCFamilyCouncil
00:55 06 Feb 24
Arrived on-time, pleasant and easygoing, did everything I needed, excellent quality work, finished on-time and on budget. Top marks!
James N.
James N.
06:37 05 Feb 24
The work done was top notch. Technicians were professional and courteous.
Dianne D.
Dianne D.
02:48 05 Feb 24
My furnace had not been serviced for many years. Chris was quick to evaluate this challenging situation and worked efficiently to solve the problems. He is very personable and took time to answer my questions. I highly recommend Chris and will call on him again. Thank you!
Kimmy Y.
Kimmy Y.
22:55 02 Feb 24
Tassos has done an excellent job for the plumbing work. He arrived on time, patient, smart and explained everything in details. I believe I can only find him from “X” file but not, he is from High Mark Plumbing. I was so lucky High Mark sent him to my place to complete all the plumbing in 30 minutes, he is amazing! High Mark is so lucky have him.
Michelle M.
Michelle M.
20:47 01 Feb 24
Grateful for Highmark Plumbing & Brandon! I had a situation and they made time to squeeze me in between set appointments. Brandon was polite and resolved the situation with ease. I highly recommend Brandon and Highmark Plumbing!!
Giuseppe C.
Giuseppe C.
21:44 31 Jan 24
Excelent sevice at all levels. The staff at the call center and dispatch were gentle and fast. The technician (Ryan) arrived almost immediately. He professional, polite and clean and he resolved two issues in ahot time.Highly recommended.
Tara F.
Tara F.
20:48 31 Jan 24
Speedy, friendly and high-quality service from Ryan. He explained the issue with my hot water tank clearly and provided different options to resolve it. I appreciated his honest opinion and he obviously has a lot of professional experience. Came the next day and finished the job promptly. Attention to detail was perfect and it’s clear that Ryan prides himself on quality work for his customers. Would highly recommend their service!
Gary O.
Gary O.
01:00 30 Jan 24
Tassos was great. He explained everything – what needed to be done, and why. He gave options for all levels of repair or replace. His work was tidy and clean. He is very nice, and it was a pleasure to have him in our home for a day.
Dee B.
Dee B.
00:50 30 Jan 24
Thank you, Dane! Professional and fast. Definitely recommend him.
Denean N.
Denean N.
20:27 26 Jan 24
Was nice meeting Chris – he came to fix my boiler, which had several problems. He was easy to talk to about the issues and is very knowledgeable. Would highly recommend High Mark Plumbing & Heating.
Connie H.
Connie H.
02:38 26 Jan 24
During our recent cold spell we experienced a burst heating line.No heat and immediate service call was provided. Tassos is professional, friendly, always on time and veryknowledgeable. Everything was explained by him so well. We certainly appreciated his capabilities.Job well done. Thank you Tassos.
Jo H.
Jo H.
22:03 25 Jan 24
Have used Hymark 3x now and have recommended them to my neighbours and friends. Professional, knowledgeable, respectful of my home and my needs. They have a discount program that provides over and above savings to their regular competitive costings!
Devin S.
Devin S.
22:37 24 Jan 24
Dane did a wonderful job and was in and out so fast! 5/5
Pam B.
Pam B.
01:26 24 Jan 24
My experience today with Ryan and his co-worker Brandon was very positive. They took time to explain two options they had to solve my broken pipe problem.They were patient with me while I tried to decide between the two options.. They were appreciative of the coffee I provided and also were happy to answer questions when a neighbour of mine came over to ask about their services . I would call upon their services in the future.Pam B.
Betty C.
Betty C.
23:47 23 Jan 24
I highly recommend this group for your plumbing needs anytime. Brandon did a great job replacing some of our old pipes and shutoffs, and a few other minor updates. We couldn’t be happier with the service and professionalism.
Joe H.
Joe H.
21:52 23 Jan 24
The team at High Mark including Dane, and the Brian’s were professional, efficient, and completed my bathroom to my high expectations!
soraya
soraya
19:58 22 Jan 24
Highmark Plumbing & Heating did an incredible job! They were professional, respectful, knowledgeable, and budget-friendly. Their prompt response and expertise was above and beyond, I’d recommend to all for your plumping needs.
T. C.
T. C.
06:15 20 Jan 24
Ryan E. did an excellent and thorough job. He explained what needed to be done and provided different options to approach the situation.
Lynn Colliar M.
Lynn Colliar M.
20:52 19 Jan 24
Andrew was thorough and very experienced- heat is back on!!
Klassina
Klassina
03:07 17 Jan 24
Chris was able to find the root cause of my heating problem so I avoided an unnecessary repair. It was such a relief!
T.D F.
T.D F.
07:04 11 Jan 24
2023 Ryan was quick and efficient also mindful of our vision of the completed replacement faucet.2024 Tassos was efficient, and careful to explain what he planned doing, and to get my approval of the completed work.Highmark has completed 4 projects for us, and continue to provide expert, high quality work.T.D. Fleming
Jesse
Jesse
03:56 11 Jan 24
Kevin did a thorough renovation of our boiler and it’s working great! He was a pleasure to work with – highly recommend!
Dick H.
Dick H.
01:12 11 Jan 24
Extremely fast response. New furnace on the same day that I called.
Doug W.
Doug W.
19:59 09 Jan 24
Knowledgeable and professional. On time, quick, and courteous service.
Tim
Tim
22:39 08 Jan 24
Brandon’s customer service was as good as his workmanship. He’s are new plumber best friend
Anna S.
Anna S.
04:25 05 Jan 24
This was our first time using HighMark PlumbingIm definitely giving a 5 star or more .One of the best customer services I have experiencedGreat customer service of HighMark from the beginning of my call to the end it was prompt and dealt with the situation right awayThe despach service was also amazing and I appreciated how kind and professional all of them were who I spoke to on the phoneThey managed to get a hold of a technician to come the next morningWe appreciate how professional HighMark was dealing with our situation yesterday January 4thDane , was very knowledgeable and efficient in explaining thoroughly what was needed to be doneHe did an excellent job and he dealt with the issue right away and provided a great job he also worked on our washroom issue that was needed and did a great job also and completed it nicely .We were very pleased with his service and his friendly sense of humour , we certainly need more friendly and experienced technicians like DaneWe appreciate his professionalismDane he was 5 starWe are pleased with the Service and will continue to work with HighMark for any future needs and we will definitely recommend HighMark to othersWe were very pleased…..
Teresa K.
Teresa K.
21:22 27 Dec 23
He came in very politely and worked very well I appreciate it so much
Karen B
Karen B
07:58 21 Dec 23
Andrew was so thorough and took the time to explain everything to me with such patience and understanding of my concerns. We set up a plan to have regular proactive servicing so my furnace issues stay in the clear. I have efficient working heat for the first time in 4 years – nobody else knew the problem or was as familiar with the the furnace style than Andrew!
Joe L.
Joe L.
22:10 20 Dec 23
Highmark Plumbing did a great job at our house this week. Ryan was extremely knowledgeable and efficient. He helped troubleshoot some issues we were having and made suggestions to help fix the issue. I would definitely recommend him to anyone.
Carrie J.
Carrie J.
21:36 19 Dec 23
Very satisfied with Ryan with his work, explaining everything and cleaning up after. Very polite and knowledgeable.
Shelley M.
Shelley M.
22:45 18 Dec 23
Andrew is very knowledgeable and has given me great service in the past and today.
Dianne R.
Dianne R.
19:13 18 Dec 23
Perfect service. Dane was friendly hard working and knowledgeable
Sean S.
Sean S.
17:04 18 Dec 23
Ryan provided service when he replaced our aging hot water tank. As a new homeowner, I found Ryan to be very clear in explaining my options and the different types of products that I could access. The administrative team was very helpful in quickly setting up the time for the replacement. Highly recommend!
Alf D.
Alf D.
00:51 15 Dec 23
Enjoyed talking with and consulting with Ryan…He was helpful and informative. Got what I wanted.
Brenda B.
Brenda B.
19:52 14 Dec 23
Tassos was awesome. I will definitely ask for him for future work. He explained everything to me. I am very very happy and will recommend him to my family and friends
Jianjia F.
Jianjia F.
19:09 13 Dec 23
Thanks Andrew and Kevin. Very friendly and professional service. Highly recommended.
Telma
Telma
00:41 13 Dec 23
Dane and his team did a fabulous job repairing my main water line and they did it very quickly. I’m very happy and thankful. I highly recommend Dane and Highmark Plumbing!
Marlene F.
Marlene F.
00:36 12 Dec 23
Kevin did a very efficient thorough job inspecting the issue with the furnace. Due to the age of the furnace it is not repairable and will have to be replaced
Maryna L.
Maryna L.
21:40 07 Dec 23
Professional, explained the issue of the drain blockage, and wasefficient. A job well done. Thank you Dane.
Stéphane D.
Stéphane D.
20:44 06 Dec 23
Always a pleasant, professional and informative experience with Tassos.
Steve R.
Steve R.
04:45 06 Dec 23
Dane was excellent. Great knowledgeable service provided from start to finish.
Michele P.
Michele P.
23:51 05 Dec 23
Thanks, Andrew! Appreciate all the information shared.
Alexia H.
Alexia H.
22:30 04 Dec 23
Dane did an excellent job, not only replacing our kitchen faucet but also outlining other areas that need improvement. We are very pleased with the service and we will continue to work with High Mark for all our future needs. Tassos also did work in our kitchen, dealing with a clogged sink. He was efficient and again, we appreciated his professionalism. Great work all around!
theoutcast
theoutcast
03:43 02 Dec 23
Dane and Brandon were very professional, knowledgeable and efficient. They took the time to answer my questions and were thorough with the inspection of all my plumbing. Even discovering mistakes that someone else had left behind and repairing it in the same day. Thank you!
Kris L.
Kris L.
21:17 28 Nov 23
Ryan B came and replaced a toilet for me and did the most amazing job! I highly recommend highmark plumbing and heating and especially Ryan B. Thank you Ryan for all your hard work and for helping me with a separate issue
Ashley C.
Ashley C.
19:44 28 Nov 23
I am so thankful for HighMark Plumbing and Heating this morning! They came out and got my furnace up and running. Andrew was so professional and kind, he explained everything so I could understand my options. Highly recommend!!!
Kevin K.
Kevin K.
19:33 27 Nov 23
Andrew was very efficient and thorough in diagnosing the issue with our furnace and got us up and running!
Walt “Waldar” S.
Walt “Waldar” S.
17:26 25 Nov 23
Excellent customer service and installation. Would highly recommend.
braden W.
braden W.
22:26 23 Nov 23
Ryan was a total professional.Great service. Highly recommend!!
Marcella S.
Marcella S.
23:20 20 Nov 23
Andrew did my annual furnace inspection. He knows where everything is. His visit was timely as a switch had to be replaced. He showed my why and where and did the work as he has all parts in his truck. He is professional, pleasant and a pleasure to have around. I will use him always.
Victoria T.
Victoria T.
22:07 18 Nov 23
I would highly recommend this company. Great customer service. Ayla who who took our call was friendly and helpful. Tassos who did the work on our heating system was very knowledgeable & detailed in the options that he presented to us. And again very friendly. As I have said in another google review customer service is something that is lacking in our society today. THANK YOU High Mark Plumbing & Heating
Aiko O.
Aiko O.
11:12 15 Nov 23
I have been a client of High Mark for many years. The most recent visit was by Andrew for furnace tuneup and hot water tank inspection. He was polite and professional.
Chris H.
Chris H.
23:45 07 Nov 23
Excellent service. Our technician, Ryan, let us know in advance when he would be arriving, explained the costs associated with the installation, was super friendly and was very professional doing the installation. Before he left, he also explained exactly what he had done and showed us how to work the dishwasher.
Maya U.
Maya U.
19:19 07 Nov 23
Exceptional plumbing service from the High Mark team! Got my kitchen drain cleaned today and it’s flowing smoothly again. Thank you for the $100 off drain cleaning special. Saved me some money!Question for potential heating appointment: What type of heating solutions do you offer?
Nathan P.
Nathan P.
00:08 04 Nov 23
Andrew was great! Very knowledgeable and explained everything he was doing. No surprises
Kenny K.
Kenny K.
23:07 03 Nov 23
Had a leak on the shutoff value to the toilet water tank in the morning, and High Mark was able to answer the call and dispatch their technician in the afternoon on the same day.Their technician Ryan B was able to assess the issue, give me the solution, and the cost for the repair in a friendly and professional manner.Since it was a small job and he has all the materials needed, he was able to complete the fix in half an hour with no mess left behind.I’d recommend their service.
Kim M.
Kim M.
19:02 03 Nov 23
Of course it happened on a Sunday night. 8 yr old hot water tank had a leak in outgoing water line. We called the installer of the tank (who had rescued us 8 yrs prior,, also on a weekend), but said they were too busy and not for 2 days. They referred us to High Mark….came out first thing Monday morning, at 9 a.m., on time, as arranged. Dane was our technician. Very personable and professional. Took a look at the whole plumbing situation throughout the house to give us a snapshot of our probable needs. Really great info – we chose to go with the repair to the outgoing water line with poly B piping which had just given way due to wear over time. The repair was quick and efficient. Excellent workmanship. Dane left us with a couple of courses of action to take in the future, should we decide. We have discussed the poly B piping with our strata president as it is an issue already on the table for our complex. It was great to meet Dane, he was kind, inquisitive, knowledgeable – an asset to High Mark. Thank you for the excellent 5 star service – we recommend and won’t hesitate to contact High Mark in future.(a high mark for High Mark – lol – like you’ve never heard that before)…..p.s. Doug Philip, my hubby contacted and set up the service call….the comment in brackets is his.
Magdalena O.
Magdalena O.
17:23 03 Nov 23
I was very satisfied with service. Andrew is very knowledgable in his profession. Since Andrew started to maintain my boiler, the problems stopped. Also he is very honest and upfront on what need to be fixed. Very highly recomending this company.
Robert T.
Robert T.
22:36 02 Nov 23
Andrew was a Rock Star. Diagnosed the problem with my boiler and knew exactly what to do. I would highly recommend High Mark Plumbing to anyone.
Hayley P.
Hayley P.
21:25 02 Nov 23
Dane did a great job. He was very quick and helpful, and checked everything else in the house to make sure there were no other major issues. Would recommend High Mark Plumbing & Heating for plumbing services in Port Coquitlam!
Richard G.
Richard G.
22:38 01 Nov 23
Nov 1… Follow up warranty adjustment performed on pressure control valve. Bryan was sent to our home right away & completed the job quickly with explanations. Thanks very much. Greatly appreciated.
Gordie B.
Gordie B.
20:07 01 Nov 23
Kevin did a first-rate job. Professional and courteous
N D P
N D P
21:50 31 Oct 23
Very professional and fast response to my situation. I would recommend using highmark plumbing. Thank you Tassos for an A+ job
Adam M.
Adam M.
02:24 28 Oct 23
Dane performed a thorough inspection of the visible pipes throughout our home and pointed out the areas of deficiency: old, worn PRV, lack of shut-off valves under sinks and an old PVC pipe supplying a toilet. I am very glad to be aware of these problems and asked Dane to replace the PVC pipe and install shut-off valves under our ground-floor bathroom sink. He also installed a new sink and tap under the aforementioned bathroom sink. I think he did a top-quality job, and he demonstrated a lot of care and skilled high-precision work. Dane also took care to clean the counter area around the new sink so that the whole countertop area showed a very tidy and elegant presentation. Thank you Dane, you did a super-awesome job in transforming our home to make it look more classy and beautiful and much less leaky – as the old tap dripped chronically and the old sink had a hole in it! Finally, Dane was very articulate in communicating his concerns about our plumbing situation.
Feroze N.
Feroze N.
21:53 27 Oct 23
Hi Ryan Wood.I called Highmark because I have furnished your offices with cubicles etc.I am writing to let you know how impressed we were with Service Tech Ryan E.He is soft spoken and knows how to work with his clients.He even went as far as explaining my wife as to what is happening and he will have it all fixed up as soon as the part arrives.After numerous phone calls looking to replace the defective part he found a temporary fix till the actual cartridge arrives from Grohe.I must commend Ayla and Ashley for taking my calls and having a laugh while on the phone.Having such pleasant staff members is what makes a great company.I am sure they love working for Highmark.We will not hesitate to refer Highmark to any of our associates.Best,Feroze Nanavaty
Leslie C.
Leslie C.
17:20 27 Oct 23
I wanted to give 5 Stars to High Mark for the service they provided. It starts with the excellent work from Kevin. He was in to do a service on our furnace and when checking the crawl space mentioned that there was some water there. He recommended having a plumber come out and look at the drain tile. Ryan E came to the house, checked under the house and came to the same conclusion as Kevin. He worked on the drain tile for almost a week and repaired it where necessary. Ryan was always professional in his conversations with us and sent us detailed pictures of what he was doing. This job required our deck to be taken apart and Bryan Reed contractor/handyman sent out someone to take apart and put the deck back together. Again we received outstanding service from this gentlemen and he mentioned to my husband that he had only been on the job for ten days. Thank you for everything. ***** stars.
Owen M.
Owen M.
03:11 27 Oct 23
Great professional service, Andrew did great work, I’m very happy. On time, courteous and fixed my gas furnace economically . Highly recommended
Kelly K.
Kelly K.
21:54 26 Oct 23
Our technician, Tassos, was courteous, professional and took the time to explain what needed to be done and why. He had our furnace back up and running in record time. Thank you Tassos!
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