24/7 EMERGENCY SERVICE

Heat Pump Repair

An Efficient Way to Heat and Cool Your Home

Heat Pump Repair

An Energy Efficient Way to Heat and Cool Your Home

Heat Pump Repair

An Energy Efficient
Way to Heat and Cool Your Home

High Mark Plumbing and Heating service truck

CUSTOMER REVIEWS

Google Rating
4.8
Based on 887 reviews
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johnathan-tyson A.
johnathan-tyson A.
22:21 29 Feb 24
Tassos is friendly, clear and matter-of-fact in presenting both assessment and options. He was quick without rushing the work, with minimal mess. Thank you, Tassos. Highmark was good with coordination of appointment and arrival times. I will use them again in future.
Aly B.
Aly B.
17:23 29 Feb 24
Thank you Ryan for a friendly and professional job. We appreciate it very much and trust the High Mark name 🙂
Keith T.
Keith T.
00:09 29 Feb 24
HighMark had to address a furnace and replace obsolete parts. Sourcing was time consuming, but as quickly as parts arrived in town, they were picked up personally by the tech and installed promptly. Very friendly. Phones were answered by real people which is very nice indeed. Team was very accommodating.
Igor K.
Igor K.
22:43 28 Feb 24
I had a great experience with the HighMark team with plumbing service. Matching an experienced technician with the type of repair is a fundamental part of their business.
Lauren Y
Lauren Y
17:34 28 Feb 24
Chris and his assistant did a great job of replacing my gas hot water heater. He was extremely friendly, informative and respectful of my home. They did a great job!
Karim J.
Karim J.
21:21 27 Feb 24
Always a pleasure dealing with HighMark – incredibly professional. Kevin went out of his way to make sure everything was working properly.
Chris A.
Chris A.
03:43 27 Feb 24
I just had some work done with High Mark Plumbing & Heating and it was a great experience. Dane was the gentleman who came by to help and he was fantastic. Very friendly and happy to take the time to explain how things work and what needs to be done. He cleared a tough clog, installed a garburator and replaced an expansion tank. Everything went pretty well and he went above and beyond in helping in a couple extra areas. I should also mention the dispatch team was really punctual about getting back to me and set me up with a time the next day. Overall it was a good experience and I would recommend using High Mark for your plumbing challenges.
Garrett C.
Garrett C.
07:54 24 Feb 24
These guys have been great help with a very stressful time. They helped repair my sewer line very quickly and I think did a great job. They also identified other potential issues that they are going to help with as well. You get what you paid for with these guys. Previous plumbers just tried to patch the job and it just turned into more of an issue. I highly recommend this company.
Yueli W.
Yueli W.
20:54 22 Feb 24
Impressed by the quick response to our inquiries. The waived call-out fee was a nice touch. The plumber was friendly, skilled, and efficiently fixed our kitchen sink clog, installed a garburator, and replaced the hot water expansion tank. All for a reasonable $1200. Highly recommend this company for their professionalism and expertise!
Jess K.
Jess K.
19:02 22 Feb 24
Ryan E was prompt, knowledgeable, efficient and personable. Couldn’t ask for more. Immediately detected our problem as being a PRV, drained all the water from the house, replaced the valve, twice as the first replacement was defective and got us back up and running. Highly recommend High Mark.
Chia Ching W.
Chia Ching W.
19:41 16 Feb 24
Dane is very professional and friendly. He solved my issue within an hour. Highly recommend him. He make sure everything is done properly, tidy and provide me with tips to avoid future issue.He assess my situation and provide me multiple options and prices are given upfront. It is on a higher end. They changed per task, which easily go up to $500-$1000. but I don’t blame Dave, as company set the price.I will still recommend if you need some professional help and have the budget.
Bryan R.
Bryan R.
19:14 15 Feb 24
Ryan Burns was on time, professional, and very knowledgeable. I will definitely use them again.
KandD V.
KandD V.
22:35 13 Feb 24
Great service! I called in a panic and they responded quickly and had the problem fixed quickly and professionally
v
v
17:57 13 Feb 24
Very thorough and detailed. Had quote given within 15 minutes.
Bev M
Bev M
22:49 06 Feb 24
Ryan was friendly and professional. He was very informative and did not pressure in any way. Good experience overall.Ryan came out a 2nd time to remove my dishwasher. Friendly and professional…got the job done quicky. Will definitely have him back when I’m ready to install the new one. I’m adding onto my previous review. Ryan came out a 3rd time to install my dishwasher and the service was great as usual. I will continue to use High Mark for any plumbing services I need.
ICCFamilyCouncil
ICCFamilyCouncil
00:55 06 Feb 24
Arrived on-time, pleasant and easygoing, did everything I needed, excellent quality work, finished on-time and on budget. Top marks!
James N.
James N.
06:37 05 Feb 24
The work done was top notch. Technicians were professional and courteous.
Dianne D.
Dianne D.
02:48 05 Feb 24
My furnace had not been serviced for many years. Chris was quick to evaluate this challenging situation and worked efficiently to solve the problems. He is very personable and took time to answer my questions. I highly recommend Chris and will call on him again. Thank you!
Kimmy Y.
Kimmy Y.
22:55 02 Feb 24
Tassos has done an excellent job for the plumbing work. He arrived on time, patient, smart and explained everything in details. I believe I can only find him from “X” file but not, he is from High Mark Plumbing. I was so lucky High Mark sent him to my place to complete all the plumbing in 30 minutes, he is amazing! High Mark is so lucky have him.
Michelle M.
Michelle M.
20:47 01 Feb 24
Grateful for Highmark Plumbing & Brandon! I had a situation and they made time to squeeze me in between set appointments. Brandon was polite and resolved the situation with ease. I highly recommend Brandon and Highmark Plumbing!!
Giuseppe C.
Giuseppe C.
21:44 31 Jan 24
Excelent sevice at all levels. The staff at the call center and dispatch were gentle and fast. The technician (Ryan) arrived almost immediately. He professional, polite and clean and he resolved two issues in ahot time.Highly recommended.
Tara F.
Tara F.
20:48 31 Jan 24
Speedy, friendly and high-quality service from Ryan. He explained the issue with my hot water tank clearly and provided different options to resolve it. I appreciated his honest opinion and he obviously has a lot of professional experience. Came the next day and finished the job promptly. Attention to detail was perfect and it’s clear that Ryan prides himself on quality work for his customers. Would highly recommend their service!
Gary O.
Gary O.
01:00 30 Jan 24
Tassos was great. He explained everything – what needed to be done, and why. He gave options for all levels of repair or replace. His work was tidy and clean. He is very nice, and it was a pleasure to have him in our home for a day.
Dee B.
Dee B.
00:50 30 Jan 24
Thank you, Dane! Professional and fast. Definitely recommend him.
Denean N.
Denean N.
20:27 26 Jan 24
Was nice meeting Chris – he came to fix my boiler, which had several problems. He was easy to talk to about the issues and is very knowledgeable. Would highly recommend High Mark Plumbing & Heating.
Connie H.
Connie H.
02:38 26 Jan 24
During our recent cold spell we experienced a burst heating line.No heat and immediate service call was provided. Tassos is professional, friendly, always on time and veryknowledgeable. Everything was explained by him so well. We certainly appreciated his capabilities.Job well done. Thank you Tassos.
Jo H.
Jo H.
22:03 25 Jan 24
Have used Hymark 3x now and have recommended them to my neighbours and friends. Professional, knowledgeable, respectful of my home and my needs. They have a discount program that provides over and above savings to their regular competitive costings!
Devin S.
Devin S.
22:37 24 Jan 24
Dane did a wonderful job and was in and out so fast! 5/5
Pam B.
Pam B.
01:26 24 Jan 24
My experience today with Ryan and his co-worker Brandon was very positive. They took time to explain two options they had to solve my broken pipe problem.They were patient with me while I tried to decide between the two options.. They were appreciative of the coffee I provided and also were happy to answer questions when a neighbour of mine came over to ask about their services . I would call upon their services in the future.Pam B.
Betty C.
Betty C.
23:47 23 Jan 24
I highly recommend this group for your plumbing needs anytime. Brandon did a great job replacing some of our old pipes and shutoffs, and a few other minor updates. We couldn’t be happier with the service and professionalism.
Joe H.
Joe H.
21:52 23 Jan 24
The team at High Mark including Dane, and the Brian’s were professional, efficient, and completed my bathroom to my high expectations!
soraya
soraya
19:58 22 Jan 24
Highmark Plumbing & Heating did an incredible job! They were professional, respectful, knowledgeable, and budget-friendly. Their prompt response and expertise was above and beyond, I’d recommend to all for your plumping needs.
T. C.
T. C.
06:15 20 Jan 24
Ryan E. did an excellent and thorough job. He explained what needed to be done and provided different options to approach the situation.
Lynn Colliar M.
Lynn Colliar M.
20:52 19 Jan 24
Andrew was thorough and very experienced- heat is back on!!
Klassina
Klassina
03:07 17 Jan 24
Chris was able to find the root cause of my heating problem so I avoided an unnecessary repair. It was such a relief!
T.D F.
T.D F.
07:04 11 Jan 24
2023 Ryan was quick and efficient also mindful of our vision of the completed replacement faucet.2024 Tassos was efficient, and careful to explain what he planned doing, and to get my approval of the completed work.Highmark has completed 4 projects for us, and continue to provide expert, high quality work.T.D. Fleming
Jesse
Jesse
03:56 11 Jan 24
Kevin did a thorough renovation of our boiler and it’s working great! He was a pleasure to work with – highly recommend!
Dick H.
Dick H.
01:12 11 Jan 24
Extremely fast response. New furnace on the same day that I called.
Doug W.
Doug W.
19:59 09 Jan 24
Knowledgeable and professional. On time, quick, and courteous service.
Tim
Tim
22:39 08 Jan 24
Brandon’s customer service was as good as his workmanship. He’s are new plumber best friend
Anna S.
Anna S.
04:25 05 Jan 24
This was our first time using HighMark PlumbingIm definitely giving a 5 star or more .One of the best customer services I have experiencedGreat customer service of HighMark from the beginning of my call to the end it was prompt and dealt with the situation right awayThe despach service was also amazing and I appreciated how kind and professional all of them were who I spoke to on the phoneThey managed to get a hold of a technician to come the next morningWe appreciate how professional HighMark was dealing with our situation yesterday January 4thDane , was very knowledgeable and efficient in explaining thoroughly what was needed to be doneHe did an excellent job and he dealt with the issue right away and provided a great job he also worked on our washroom issue that was needed and did a great job also and completed it nicely .We were very pleased with his service and his friendly sense of humour , we certainly need more friendly and experienced technicians like DaneWe appreciate his professionalismDane he was 5 starWe are pleased with the Service and will continue to work with HighMark for any future needs and we will definitely recommend HighMark to othersWe were very pleased…..
Teresa K.
Teresa K.
21:22 27 Dec 23
He came in very politely and worked very well I appreciate it so much
Karen B
Karen B
07:58 21 Dec 23
Andrew was so thorough and took the time to explain everything to me with such patience and understanding of my concerns. We set up a plan to have regular proactive servicing so my furnace issues stay in the clear. I have efficient working heat for the first time in 4 years – nobody else knew the problem or was as familiar with the the furnace style than Andrew!
Joe L.
Joe L.
22:10 20 Dec 23
Highmark Plumbing did a great job at our house this week. Ryan was extremely knowledgeable and efficient. He helped troubleshoot some issues we were having and made suggestions to help fix the issue. I would definitely recommend him to anyone.
Carrie J.
Carrie J.
21:36 19 Dec 23
Very satisfied with Ryan with his work, explaining everything and cleaning up after. Very polite and knowledgeable.
Shelley M.
Shelley M.
22:45 18 Dec 23
Andrew is very knowledgeable and has given me great service in the past and today.
Dianne R.
Dianne R.
19:13 18 Dec 23
Perfect service. Dane was friendly hard working and knowledgeable
Sean S.
Sean S.
17:04 18 Dec 23
Ryan provided service when he replaced our aging hot water tank. As a new homeowner, I found Ryan to be very clear in explaining my options and the different types of products that I could access. The administrative team was very helpful in quickly setting up the time for the replacement. Highly recommend!
Alf D.
Alf D.
00:51 15 Dec 23
Enjoyed talking with and consulting with Ryan…He was helpful and informative. Got what I wanted.
Brenda B.
Brenda B.
19:52 14 Dec 23
Tassos was awesome. I will definitely ask for him for future work. He explained everything to me. I am very very happy and will recommend him to my family and friends
Jianjia F.
Jianjia F.
19:09 13 Dec 23
Thanks Andrew and Kevin. Very friendly and professional service. Highly recommended.
Telma
Telma
00:41 13 Dec 23
Dane and his team did a fabulous job repairing my main water line and they did it very quickly. I’m very happy and thankful. I highly recommend Dane and Highmark Plumbing!
Marlene F.
Marlene F.
00:36 12 Dec 23
Kevin did a very efficient thorough job inspecting the issue with the furnace. Due to the age of the furnace it is not repairable and will have to be replaced
Maryna L.
Maryna L.
21:40 07 Dec 23
Professional, explained the issue of the drain blockage, and wasefficient. A job well done. Thank you Dane.
Stéphane D.
Stéphane D.
20:44 06 Dec 23
Always a pleasant, professional and informative experience with Tassos.
Steve R.
Steve R.
04:45 06 Dec 23
Dane was excellent. Great knowledgeable service provided from start to finish.
Michele P.
Michele P.
23:51 05 Dec 23
Thanks, Andrew! Appreciate all the information shared.
Alexia H.
Alexia H.
22:30 04 Dec 23
Dane did an excellent job, not only replacing our kitchen faucet but also outlining other areas that need improvement. We are very pleased with the service and we will continue to work with High Mark for all our future needs. Tassos also did work in our kitchen, dealing with a clogged sink. He was efficient and again, we appreciated his professionalism. Great work all around!
theoutcast
theoutcast
03:43 02 Dec 23
Dane and Brandon were very professional, knowledgeable and efficient. They took the time to answer my questions and were thorough with the inspection of all my plumbing. Even discovering mistakes that someone else had left behind and repairing it in the same day. Thank you!
Kris L.
Kris L.
21:17 28 Nov 23
Ryan B came and replaced a toilet for me and did the most amazing job! I highly recommend highmark plumbing and heating and especially Ryan B. Thank you Ryan for all your hard work and for helping me with a separate issue
Ashley C.
Ashley C.
19:44 28 Nov 23
I am so thankful for HighMark Plumbing and Heating this morning! They came out and got my furnace up and running. Andrew was so professional and kind, he explained everything so I could understand my options. Highly recommend!!!
Kevin K.
Kevin K.
19:33 27 Nov 23
Andrew was very efficient and thorough in diagnosing the issue with our furnace and got us up and running!
Walt “Waldar” S.
Walt “Waldar” S.
17:26 25 Nov 23
Excellent customer service and installation. Would highly recommend.
braden W.
braden W.
22:26 23 Nov 23
Ryan was a total professional.Great service. Highly recommend!!
Marcella S.
Marcella S.
23:20 20 Nov 23
Andrew did my annual furnace inspection. He knows where everything is. His visit was timely as a switch had to be replaced. He showed my why and where and did the work as he has all parts in his truck. He is professional, pleasant and a pleasure to have around. I will use him always.
Victoria T.
Victoria T.
22:07 18 Nov 23
I would highly recommend this company. Great customer service. Ayla who who took our call was friendly and helpful. Tassos who did the work on our heating system was very knowledgeable & detailed in the options that he presented to us. And again very friendly. As I have said in another google review customer service is something that is lacking in our society today. THANK YOU High Mark Plumbing & Heating
Aiko O.
Aiko O.
11:12 15 Nov 23
I have been a client of High Mark for many years. The most recent visit was by Andrew for furnace tuneup and hot water tank inspection. He was polite and professional.
Chris H.
Chris H.
23:45 07 Nov 23
Excellent service. Our technician, Ryan, let us know in advance when he would be arriving, explained the costs associated with the installation, was super friendly and was very professional doing the installation. Before he left, he also explained exactly what he had done and showed us how to work the dishwasher.
Maya U.
Maya U.
19:19 07 Nov 23
Exceptional plumbing service from the High Mark team! Got my kitchen drain cleaned today and it’s flowing smoothly again. Thank you for the $100 off drain cleaning special. Saved me some money!Question for potential heating appointment: What type of heating solutions do you offer?
Nathan P.
Nathan P.
00:08 04 Nov 23
Andrew was great! Very knowledgeable and explained everything he was doing. No surprises
Kenny K.
Kenny K.
23:07 03 Nov 23
Had a leak on the shutoff value to the toilet water tank in the morning, and High Mark was able to answer the call and dispatch their technician in the afternoon on the same day.Their technician Ryan B was able to assess the issue, give me the solution, and the cost for the repair in a friendly and professional manner.Since it was a small job and he has all the materials needed, he was able to complete the fix in half an hour with no mess left behind.I’d recommend their service.
Kim M.
Kim M.
19:02 03 Nov 23
Of course it happened on a Sunday night. 8 yr old hot water tank had a leak in outgoing water line. We called the installer of the tank (who had rescued us 8 yrs prior,, also on a weekend), but said they were too busy and not for 2 days. They referred us to High Mark….came out first thing Monday morning, at 9 a.m., on time, as arranged. Dane was our technician. Very personable and professional. Took a look at the whole plumbing situation throughout the house to give us a snapshot of our probable needs. Really great info – we chose to go with the repair to the outgoing water line with poly B piping which had just given way due to wear over time. The repair was quick and efficient. Excellent workmanship. Dane left us with a couple of courses of action to take in the future, should we decide. We have discussed the poly B piping with our strata president as it is an issue already on the table for our complex. It was great to meet Dane, he was kind, inquisitive, knowledgeable – an asset to High Mark. Thank you for the excellent 5 star service – we recommend and won’t hesitate to contact High Mark in future.(a high mark for High Mark – lol – like you’ve never heard that before)…..p.s. Doug Philip, my hubby contacted and set up the service call….the comment in brackets is his.
Magdalena O.
Magdalena O.
17:23 03 Nov 23
I was very satisfied with service. Andrew is very knowledgable in his profession. Since Andrew started to maintain my boiler, the problems stopped. Also he is very honest and upfront on what need to be fixed. Very highly recomending this company.
Robert T.
Robert T.
22:36 02 Nov 23
Andrew was a Rock Star. Diagnosed the problem with my boiler and knew exactly what to do. I would highly recommend High Mark Plumbing to anyone.
Hayley P.
Hayley P.
21:25 02 Nov 23
Dane did a great job. He was very quick and helpful, and checked everything else in the house to make sure there were no other major issues. Would recommend High Mark Plumbing & Heating for plumbing services in Port Coquitlam!
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Heat Pump Repair Services in Vancouver

After investing in a superior heating and cooling system like a heat pump, the last thing you want to experience is inconsistent indoor temperatures. Heat pumps are known to have enhanced energy efficiency, consistent heating and cooling, and decreased utility bills, among other benefits. When your system is not providing the comfort that you desire, you may need to schedule a heat pump repair.

 

No matter what time or day it may be, High Mark’s service experts are on standby to offer heat pump repairs. When homeowners are without heat or cooling, your service is our top priority. We’re here to offer you 24/7 emergency heat pump repair throughout the year.

heat pump repair

Most Common Heat Pump Repairs

When it comes to your heat pump, since it’s an outdoor element, there are different things that can impact the functionality of your system. Whether it’s a clogged filter or refrigerant leaks, our service experts are ready to tackle all your heat pump repairs. Here are the 10 most common heat pump repairs at High Mark:

Heat Pump Not Heating or Cooling

When the below-freezing conditions set in, you want to make sure your heat pump is on standby to keep your home cozy. At High Mark, we offer 24/7 emergency heat pump services that are available any time or day of the year. When you have no heat or cooling in your home, we will prioritize your home to ensure we have your heat pump up and running in no time!

Clogged Air Filters

Since your heat pump is outside all year round, the air filter can get obstructed rather quickly. With leaves, branches, dirt, dust, fur, and other debris, your air filter should be checked and replaced regularly. 

 

Obstructions in and around your heat pump can impact the energy efficiency, thereby, affecting how your system operates. Scheduling annual or seasonal maintenance will ensure your heating and cooling system performs flawlessly rather than overworking to keep up.

Refrigerant Leak

In order for your heat pump to heat and cool your home adequately, the proper amount of refrigerant is required. When there’s a refrigerant leak, the functionality of your heat pump will diminish. You’ll find reduced efficiency, frozen coils, system shutdown, and environmental harm.

 

Environmental Impact: Refrigerant on your property can contaminate the soil and water on your property. It also contributes to global warming and ozone depletion because of the toxic chemicals. In addition, some types of refrigerant can impact the air quality which can harm humans and animals, if inhaled.

 

If you have concerns that your refrigerant is leaking, please contact us immediately. We have proper protocols in place to handle your leak promptly and effectively.

Thermostat Malfunction

Heat pumps require their own designated thermostat or a compatible thermostat to handle heating and cooling capabilities. Typically, you will find a defrost cycle during cold weather conditions or a multi-stage function for zoning. 

 

Heat pump thermostat malfunction can negatively impact the ability to heat and cool your home. Our service experts are here to find solutions for you right away! We’re here for you 24/7 no matter the time or day.

heat pump repair

Frozen Coils

Every winter, there is no saying how cold it will get that year. Cold weather can negatively impact heat pumps if they are not maintained properly. During winter, one common heat pump repair our service experts perform is on frozen coils. When this happens several problems can arise including:

 

  • Reduced heat transfer: A layer of ice prevents refrigerant to absorb or dissipate heat effectively.
  • Inefficiency: Since the heat transfer is compromised, your heat pump will end up overworking resulting in increasing energy consumption and higher utility bills.
  • Potential damage: When your system is overworking, it may pose a threat to other components such as your compressor. You may find a shorter lifespan or costly repairs down the line.
  • Automatic defrost cycle: The heating efficiency will decrease significantly if your unit is unable to defrost the ice.
  • System shut down: Some heat pumps are equipped with sensors that detect frozen coils. Your unit should shut down to protect itself from damage. That means your home is without heat until the problem is resolved.

 

This type of heat pump repair is considered an emergency and will be prioritized by our service experts. Please do not hesitate to contact us to restore your heat.

Worn Out Compressor

Your compressor is considered the heart of the heat pump. When it is faulty, you may experience a wide range of problems, from loss of heating or cooling to system shutdown. Our service experts can source a replacement compressor for you right away.

Fan Motor Failure

Without an operating fan motor, your heat pump won’t be able to move air over the coils. When this occurs, it is a potential safety hazard which we take very seriously. Your heat pump will overheat and will not provide you with heating or cooling throughout your home.

Defective Reversing Valve

If you are finding that your heat pump is not adequately reversing from heating to cooling mode or vice versa, your reversing valve may be defective. This means your heat pump will not operate.

Fault Start Capacitor

Is your heat pump not turning on when it should? It may be because of a faulty start capacitor. This component provides the initial energy to start the system up.

Benefits of Regular Maintenance

At High Mark, we recommend our customers schedule annual or seasonal maintenance for their heat pumps. Because it is an outdoor unit, it is exposed to branches, leaves, dirt, dust, fur, and other debris. When the debris comes in contact with your heat pump, it can clog up your air filter causing inefficient operation.

 

When you schedule your regular maintenance as well as clear away debris around your heat pump, you are opting for longevity and enhanced performance for your heating and cooling needs.

High Mark’s Heating and Cooling Service Partner Plan

High Mark offers a comprehensive Heating and Cooling Service Partner Plan. In nearly 20 years, we have had hundreds of VIP Members reap the benefits from the membership including:

 

  • Priority service
  • Reduced dispatch fee
  • Exclusive member discounts
  • FREE annual heating and cooling inspection
  • Peace of mind

 

Did you know we also have a Plumbing Service Partner Plan? If you are finding yourself calling us frequently, we highly suggest you join our membership to have priority service!

heat pump repair

Frequently Asked Questions – Heat Pump Repair

Your heat pump will show you signs that it requires repairs. Some warning signs include:

 

  • Unusual noises such as rattling, banging, and loud humming.
  • Ice build-up on the outside of the unit
  • Frequent cycling: The system keeps turning on and off
  • Unable to maintain a consistent temperature

 

Whenever you notice one or several of these signs, schedule your heat pump repair right away to prevent further damage and costly utility bills.

Typically, condensation on the outside of the unit is normal. When the evaporator coil becomes cold and the humid air passes over them, moisture may be released causing condensation.

 

When there is condensation, the moisture should collect in the drip pan. But if you’re noticing an excessive amount of condensation pooling around the unit, it may be an indication of a blockage in the drain line. It may potentially be a problem with the unit’s cooling process.

 

It’s best to contact us to have our service expert meticulously inspect your heat pump for the best solutions.

When you notice your heat pump running continuously, it may be because:

 

  • Extremely cold weather
  • Incorrect sizing for your home and usage
  • Stuck relay
  • Faulty thermostat

Every situation is different so it is difficult to say without seeing the condition and operation of the heat pump. In most cases, if there’s a refrigerant leak, it is often repairable. If your system is approaching 10 to 15 years since installation, it may be time for a replacement.

The simplest way to reset your heat pump is by turning the thermostat off and waiting a minute. Once the minute has passed, turn your thermostat back on. If you’re uncertain, your owner’s manual may offer you specific reset procedures for your particular system.

In short, yes, power outages and surges can also potentially damage the sensitive electronic components in the heat pump. When there’s a significantly long power outage, this also means your home will be without heating or cooling.

 

One way to prevent potential damage is by installing a surge protector for your heat pump. It will safeguard your heat pump’s electrical components when a surge happens and when the power returns.

 

Another way to ensure proper usage of your heat pump during a power outage is by installing a backup generator. You can be sure to stay warm and cozy even when your entire neighbourhood is without power.

Yes! But as the temperature decreases, you may find heat pumps need to work harder. Typically, non-cold weather heat pumps will continue to work efficiently up to -10 degrees Celsius.

 

Luckily, there are specific heat pump models that are designed for colder climates. Depending on the model, cold-climate air-source heat pumps have specific features that help the system withstand temperatures as cold as -25 degrees Celsius. 

 

You may find CleanBC’s article “What is a Cold Climate Heat Pump?” interesting.

If you’re seeking further information or have questions about our heat pump repair services, please feel free to reach out. We are dedicated to equipping you with all the necessary details to help you make a confident and informed choice. Our team of seasoned service experts is ready to guide and support you through each step of the process.

Call Us Today!

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For Service on Sundays, Holidays & After Hours please call 604-245-8790.

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CUSTOMER REVIEWS

Google Rating
4.8
Based on 887 reviews
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johnathan-tyson A.
johnathan-tyson A.
22:21 29 Feb 24
Tassos is friendly, clear and matter-of-fact in presenting both assessment and options. He was quick without rushing the work, with minimal mess. Thank you, Tassos. Highmark was good with coordination of appointment and arrival times. I will use them again in future.
Aly B.
Aly B.
17:23 29 Feb 24
Thank you Ryan for a friendly and professional job. We appreciate it very much and trust the High Mark name 🙂
Keith T.
Keith T.
00:09 29 Feb 24
HighMark had to address a furnace and replace obsolete parts. Sourcing was time consuming, but as quickly as parts arrived in town, they were picked up personally by the tech and installed promptly. Very friendly. Phones were answered by real people which is very nice indeed. Team was very accommodating.
Igor K.
Igor K.
22:43 28 Feb 24
I had a great experience with the HighMark team with plumbing service. Matching an experienced technician with the type of repair is a fundamental part of their business.
Lauren Y
Lauren Y
17:34 28 Feb 24
Chris and his assistant did a great job of replacing my gas hot water heater. He was extremely friendly, informative and respectful of my home. They did a great job!
Karim J.
Karim J.
21:21 27 Feb 24
Always a pleasure dealing with HighMark – incredibly professional. Kevin went out of his way to make sure everything was working properly.
Chris A.
Chris A.
03:43 27 Feb 24
I just had some work done with High Mark Plumbing & Heating and it was a great experience. Dane was the gentleman who came by to help and he was fantastic. Very friendly and happy to take the time to explain how things work and what needs to be done. He cleared a tough clog, installed a garburator and replaced an expansion tank. Everything went pretty well and he went above and beyond in helping in a couple extra areas. I should also mention the dispatch team was really punctual about getting back to me and set me up with a time the next day. Overall it was a good experience and I would recommend using High Mark for your plumbing challenges.
Garrett C.
Garrett C.
07:54 24 Feb 24
These guys have been great help with a very stressful time. They helped repair my sewer line very quickly and I think did a great job. They also identified other potential issues that they are going to help with as well. You get what you paid for with these guys. Previous plumbers just tried to patch the job and it just turned into more of an issue. I highly recommend this company.
Yueli W.
Yueli W.
20:54 22 Feb 24
Impressed by the quick response to our inquiries. The waived call-out fee was a nice touch. The plumber was friendly, skilled, and efficiently fixed our kitchen sink clog, installed a garburator, and replaced the hot water expansion tank. All for a reasonable $1200. Highly recommend this company for their professionalism and expertise!
Jess K.
Jess K.
19:02 22 Feb 24
Ryan E was prompt, knowledgeable, efficient and personable. Couldn’t ask for more. Immediately detected our problem as being a PRV, drained all the water from the house, replaced the valve, twice as the first replacement was defective and got us back up and running. Highly recommend High Mark.
Chia Ching W.
Chia Ching W.
19:41 16 Feb 24
Dane is very professional and friendly. He solved my issue within an hour. Highly recommend him. He make sure everything is done properly, tidy and provide me with tips to avoid future issue.He assess my situation and provide me multiple options and prices are given upfront. It is on a higher end. They changed per task, which easily go up to $500-$1000. but I don’t blame Dave, as company set the price.I will still recommend if you need some professional help and have the budget.
Bryan R.
Bryan R.
19:14 15 Feb 24
Ryan Burns was on time, professional, and very knowledgeable. I will definitely use them again.
KandD V.
KandD V.
22:35 13 Feb 24
Great service! I called in a panic and they responded quickly and had the problem fixed quickly and professionally
v
v
17:57 13 Feb 24
Very thorough and detailed. Had quote given within 15 minutes.
Bev M
Bev M
22:49 06 Feb 24
Ryan was friendly and professional. He was very informative and did not pressure in any way. Good experience overall.Ryan came out a 2nd time to remove my dishwasher. Friendly and professional…got the job done quicky. Will definitely have him back when I’m ready to install the new one. I’m adding onto my previous review. Ryan came out a 3rd time to install my dishwasher and the service was great as usual. I will continue to use High Mark for any plumbing services I need.
ICCFamilyCouncil
ICCFamilyCouncil
00:55 06 Feb 24
Arrived on-time, pleasant and easygoing, did everything I needed, excellent quality work, finished on-time and on budget. Top marks!
James N.
James N.
06:37 05 Feb 24
The work done was top notch. Technicians were professional and courteous.
Dianne D.
Dianne D.
02:48 05 Feb 24
My furnace had not been serviced for many years. Chris was quick to evaluate this challenging situation and worked efficiently to solve the problems. He is very personable and took time to answer my questions. I highly recommend Chris and will call on him again. Thank you!
Kimmy Y.
Kimmy Y.
22:55 02 Feb 24
Tassos has done an excellent job for the plumbing work. He arrived on time, patient, smart and explained everything in details. I believe I can only find him from “X” file but not, he is from High Mark Plumbing. I was so lucky High Mark sent him to my place to complete all the plumbing in 30 minutes, he is amazing! High Mark is so lucky have him.
Michelle M.
Michelle M.
20:47 01 Feb 24
Grateful for Highmark Plumbing & Brandon! I had a situation and they made time to squeeze me in between set appointments. Brandon was polite and resolved the situation with ease. I highly recommend Brandon and Highmark Plumbing!!
Giuseppe C.
Giuseppe C.
21:44 31 Jan 24
Excelent sevice at all levels. The staff at the call center and dispatch were gentle and fast. The technician (Ryan) arrived almost immediately. He professional, polite and clean and he resolved two issues in ahot time.Highly recommended.
Tara F.
Tara F.
20:48 31 Jan 24
Speedy, friendly and high-quality service from Ryan. He explained the issue with my hot water tank clearly and provided different options to resolve it. I appreciated his honest opinion and he obviously has a lot of professional experience. Came the next day and finished the job promptly. Attention to detail was perfect and it’s clear that Ryan prides himself on quality work for his customers. Would highly recommend their service!
Gary O.
Gary O.
01:00 30 Jan 24
Tassos was great. He explained everything – what needed to be done, and why. He gave options for all levels of repair or replace. His work was tidy and clean. He is very nice, and it was a pleasure to have him in our home for a day.
Dee B.
Dee B.
00:50 30 Jan 24
Thank you, Dane! Professional and fast. Definitely recommend him.
Denean N.
Denean N.
20:27 26 Jan 24
Was nice meeting Chris – he came to fix my boiler, which had several problems. He was easy to talk to about the issues and is very knowledgeable. Would highly recommend High Mark Plumbing & Heating.
Connie H.
Connie H.
02:38 26 Jan 24
During our recent cold spell we experienced a burst heating line.No heat and immediate service call was provided. Tassos is professional, friendly, always on time and veryknowledgeable. Everything was explained by him so well. We certainly appreciated his capabilities.Job well done. Thank you Tassos.
Jo H.
Jo H.
22:03 25 Jan 24
Have used Hymark 3x now and have recommended them to my neighbours and friends. Professional, knowledgeable, respectful of my home and my needs. They have a discount program that provides over and above savings to their regular competitive costings!
Devin S.
Devin S.
22:37 24 Jan 24
Dane did a wonderful job and was in and out so fast! 5/5
Pam B.
Pam B.
01:26 24 Jan 24
My experience today with Ryan and his co-worker Brandon was very positive. They took time to explain two options they had to solve my broken pipe problem.They were patient with me while I tried to decide between the two options.. They were appreciative of the coffee I provided and also were happy to answer questions when a neighbour of mine came over to ask about their services . I would call upon their services in the future.Pam B.
Betty C.
Betty C.
23:47 23 Jan 24
I highly recommend this group for your plumbing needs anytime. Brandon did a great job replacing some of our old pipes and shutoffs, and a few other minor updates. We couldn’t be happier with the service and professionalism.
Joe H.
Joe H.
21:52 23 Jan 24
The team at High Mark including Dane, and the Brian’s were professional, efficient, and completed my bathroom to my high expectations!
soraya
soraya
19:58 22 Jan 24
Highmark Plumbing & Heating did an incredible job! They were professional, respectful, knowledgeable, and budget-friendly. Their prompt response and expertise was above and beyond, I’d recommend to all for your plumping needs.
T. C.
T. C.
06:15 20 Jan 24
Ryan E. did an excellent and thorough job. He explained what needed to be done and provided different options to approach the situation.
Lynn Colliar M.
Lynn Colliar M.
20:52 19 Jan 24
Andrew was thorough and very experienced- heat is back on!!
Klassina
Klassina
03:07 17 Jan 24
Chris was able to find the root cause of my heating problem so I avoided an unnecessary repair. It was such a relief!
T.D F.
T.D F.
07:04 11 Jan 24
2023 Ryan was quick and efficient also mindful of our vision of the completed replacement faucet.2024 Tassos was efficient, and careful to explain what he planned doing, and to get my approval of the completed work.Highmark has completed 4 projects for us, and continue to provide expert, high quality work.T.D. Fleming
Jesse
Jesse
03:56 11 Jan 24
Kevin did a thorough renovation of our boiler and it’s working great! He was a pleasure to work with – highly recommend!
Dick H.
Dick H.
01:12 11 Jan 24
Extremely fast response. New furnace on the same day that I called.
Doug W.
Doug W.
19:59 09 Jan 24
Knowledgeable and professional. On time, quick, and courteous service.
Tim
Tim
22:39 08 Jan 24
Brandon’s customer service was as good as his workmanship. He’s are new plumber best friend
Anna S.
Anna S.
04:25 05 Jan 24
This was our first time using HighMark PlumbingIm definitely giving a 5 star or more .One of the best customer services I have experiencedGreat customer service of HighMark from the beginning of my call to the end it was prompt and dealt with the situation right awayThe despach service was also amazing and I appreciated how kind and professional all of them were who I spoke to on the phoneThey managed to get a hold of a technician to come the next morningWe appreciate how professional HighMark was dealing with our situation yesterday January 4thDane , was very knowledgeable and efficient in explaining thoroughly what was needed to be doneHe did an excellent job and he dealt with the issue right away and provided a great job he also worked on our washroom issue that was needed and did a great job also and completed it nicely .We were very pleased with his service and his friendly sense of humour , we certainly need more friendly and experienced technicians like DaneWe appreciate his professionalismDane he was 5 starWe are pleased with the Service and will continue to work with HighMark for any future needs and we will definitely recommend HighMark to othersWe were very pleased…..
Teresa K.
Teresa K.
21:22 27 Dec 23
He came in very politely and worked very well I appreciate it so much
Karen B
Karen B
07:58 21 Dec 23
Andrew was so thorough and took the time to explain everything to me with such patience and understanding of my concerns. We set up a plan to have regular proactive servicing so my furnace issues stay in the clear. I have efficient working heat for the first time in 4 years – nobody else knew the problem or was as familiar with the the furnace style than Andrew!
Joe L.
Joe L.
22:10 20 Dec 23
Highmark Plumbing did a great job at our house this week. Ryan was extremely knowledgeable and efficient. He helped troubleshoot some issues we were having and made suggestions to help fix the issue. I would definitely recommend him to anyone.
Carrie J.
Carrie J.
21:36 19 Dec 23
Very satisfied with Ryan with his work, explaining everything and cleaning up after. Very polite and knowledgeable.
Shelley M.
Shelley M.
22:45 18 Dec 23
Andrew is very knowledgeable and has given me great service in the past and today.
Dianne R.
Dianne R.
19:13 18 Dec 23
Perfect service. Dane was friendly hard working and knowledgeable
Sean S.
Sean S.
17:04 18 Dec 23
Ryan provided service when he replaced our aging hot water tank. As a new homeowner, I found Ryan to be very clear in explaining my options and the different types of products that I could access. The administrative team was very helpful in quickly setting up the time for the replacement. Highly recommend!
Alf D.
Alf D.
00:51 15 Dec 23
Enjoyed talking with and consulting with Ryan…He was helpful and informative. Got what I wanted.
Brenda B.
Brenda B.
19:52 14 Dec 23
Tassos was awesome. I will definitely ask for him for future work. He explained everything to me. I am very very happy and will recommend him to my family and friends
Jianjia F.
Jianjia F.
19:09 13 Dec 23
Thanks Andrew and Kevin. Very friendly and professional service. Highly recommended.
Telma
Telma
00:41 13 Dec 23
Dane and his team did a fabulous job repairing my main water line and they did it very quickly. I’m very happy and thankful. I highly recommend Dane and Highmark Plumbing!
Marlene F.
Marlene F.
00:36 12 Dec 23
Kevin did a very efficient thorough job inspecting the issue with the furnace. Due to the age of the furnace it is not repairable and will have to be replaced
Maryna L.
Maryna L.
21:40 07 Dec 23
Professional, explained the issue of the drain blockage, and wasefficient. A job well done. Thank you Dane.
Stéphane D.
Stéphane D.
20:44 06 Dec 23
Always a pleasant, professional and informative experience with Tassos.
Steve R.
Steve R.
04:45 06 Dec 23
Dane was excellent. Great knowledgeable service provided from start to finish.
Michele P.
Michele P.
23:51 05 Dec 23
Thanks, Andrew! Appreciate all the information shared.
Alexia H.
Alexia H.
22:30 04 Dec 23
Dane did an excellent job, not only replacing our kitchen faucet but also outlining other areas that need improvement. We are very pleased with the service and we will continue to work with High Mark for all our future needs. Tassos also did work in our kitchen, dealing with a clogged sink. He was efficient and again, we appreciated his professionalism. Great work all around!
theoutcast
theoutcast
03:43 02 Dec 23
Dane and Brandon were very professional, knowledgeable and efficient. They took the time to answer my questions and were thorough with the inspection of all my plumbing. Even discovering mistakes that someone else had left behind and repairing it in the same day. Thank you!
Kris L.
Kris L.
21:17 28 Nov 23
Ryan B came and replaced a toilet for me and did the most amazing job! I highly recommend highmark plumbing and heating and especially Ryan B. Thank you Ryan for all your hard work and for helping me with a separate issue
Ashley C.
Ashley C.
19:44 28 Nov 23
I am so thankful for HighMark Plumbing and Heating this morning! They came out and got my furnace up and running. Andrew was so professional and kind, he explained everything so I could understand my options. Highly recommend!!!
Kevin K.
Kevin K.
19:33 27 Nov 23
Andrew was very efficient and thorough in diagnosing the issue with our furnace and got us up and running!
Walt “Waldar” S.
Walt “Waldar” S.
17:26 25 Nov 23
Excellent customer service and installation. Would highly recommend.
braden W.
braden W.
22:26 23 Nov 23
Ryan was a total professional.Great service. Highly recommend!!
Marcella S.
Marcella S.
23:20 20 Nov 23
Andrew did my annual furnace inspection. He knows where everything is. His visit was timely as a switch had to be replaced. He showed my why and where and did the work as he has all parts in his truck. He is professional, pleasant and a pleasure to have around. I will use him always.
Victoria T.
Victoria T.
22:07 18 Nov 23
I would highly recommend this company. Great customer service. Ayla who who took our call was friendly and helpful. Tassos who did the work on our heating system was very knowledgeable & detailed in the options that he presented to us. And again very friendly. As I have said in another google review customer service is something that is lacking in our society today. THANK YOU High Mark Plumbing & Heating
Aiko O.
Aiko O.
11:12 15 Nov 23
I have been a client of High Mark for many years. The most recent visit was by Andrew for furnace tuneup and hot water tank inspection. He was polite and professional.
Chris H.
Chris H.
23:45 07 Nov 23
Excellent service. Our technician, Ryan, let us know in advance when he would be arriving, explained the costs associated with the installation, was super friendly and was very professional doing the installation. Before he left, he also explained exactly what he had done and showed us how to work the dishwasher.
Maya U.
Maya U.
19:19 07 Nov 23
Exceptional plumbing service from the High Mark team! Got my kitchen drain cleaned today and it’s flowing smoothly again. Thank you for the $100 off drain cleaning special. Saved me some money!Question for potential heating appointment: What type of heating solutions do you offer?
Nathan P.
Nathan P.
00:08 04 Nov 23
Andrew was great! Very knowledgeable and explained everything he was doing. No surprises
Kenny K.
Kenny K.
23:07 03 Nov 23
Had a leak on the shutoff value to the toilet water tank in the morning, and High Mark was able to answer the call and dispatch their technician in the afternoon on the same day.Their technician Ryan B was able to assess the issue, give me the solution, and the cost for the repair in a friendly and professional manner.Since it was a small job and he has all the materials needed, he was able to complete the fix in half an hour with no mess left behind.I’d recommend their service.
Kim M.
Kim M.
19:02 03 Nov 23
Of course it happened on a Sunday night. 8 yr old hot water tank had a leak in outgoing water line. We called the installer of the tank (who had rescued us 8 yrs prior,, also on a weekend), but said they were too busy and not for 2 days. They referred us to High Mark….came out first thing Monday morning, at 9 a.m., on time, as arranged. Dane was our technician. Very personable and professional. Took a look at the whole plumbing situation throughout the house to give us a snapshot of our probable needs. Really great info – we chose to go with the repair to the outgoing water line with poly B piping which had just given way due to wear over time. The repair was quick and efficient. Excellent workmanship. Dane left us with a couple of courses of action to take in the future, should we decide. We have discussed the poly B piping with our strata president as it is an issue already on the table for our complex. It was great to meet Dane, he was kind, inquisitive, knowledgeable – an asset to High Mark. Thank you for the excellent 5 star service – we recommend and won’t hesitate to contact High Mark in future.(a high mark for High Mark – lol – like you’ve never heard that before)…..p.s. Doug Philip, my hubby contacted and set up the service call….the comment in brackets is his.
Magdalena O.
Magdalena O.
17:23 03 Nov 23
I was very satisfied with service. Andrew is very knowledgable in his profession. Since Andrew started to maintain my boiler, the problems stopped. Also he is very honest and upfront on what need to be fixed. Very highly recomending this company.
Robert T.
Robert T.
22:36 02 Nov 23
Andrew was a Rock Star. Diagnosed the problem with my boiler and knew exactly what to do. I would highly recommend High Mark Plumbing to anyone.
Hayley P.
Hayley P.
21:25 02 Nov 23
Dane did a great job. He was very quick and helpful, and checked everything else in the house to make sure there were no other major issues. Would recommend High Mark Plumbing & Heating for plumbing services in Port Coquitlam!
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