24/7 EMERGENCY SERVICE

Heat Pump Installation

Energy Efficient Way to Heat and Cool Your Home

Heat Pump Installation

Energy Efficient Way to Heat and Cool Your Home

Heat Pump Installation

Energy Efficient
Way to Heat and Cool Your Home

High Mark Plumbing and Heating service truck

CUSTOMER REVIEWS

Google Rating
4.8
Based on 887 reviews
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johnathan-tyson A.
johnathan-tyson A.
22:21 29 Feb 24
Tassos is friendly, clear and matter-of-fact in presenting both assessment and options. He was quick without rushing the work, with minimal mess. Thank you, Tassos. Highmark was good with coordination of appointment and arrival times. I will use them again in future.
Aly B.
Aly B.
17:23 29 Feb 24
Thank you Ryan for a friendly and professional job. We appreciate it very much and trust the High Mark name 🙂
Keith T.
Keith T.
00:09 29 Feb 24
HighMark had to address a furnace and replace obsolete parts. Sourcing was time consuming, but as quickly as parts arrived in town, they were picked up personally by the tech and installed promptly. Very friendly. Phones were answered by real people which is very nice indeed. Team was very accommodating.
Igor K.
Igor K.
22:43 28 Feb 24
I had a great experience with the HighMark team with plumbing service. Matching an experienced technician with the type of repair is a fundamental part of their business.
Lauren Y
Lauren Y
17:34 28 Feb 24
Chris and his assistant did a great job of replacing my gas hot water heater. He was extremely friendly, informative and respectful of my home. They did a great job!
Karim J.
Karim J.
21:21 27 Feb 24
Always a pleasure dealing with HighMark – incredibly professional. Kevin went out of his way to make sure everything was working properly.
Chris A.
Chris A.
03:43 27 Feb 24
I just had some work done with High Mark Plumbing & Heating and it was a great experience. Dane was the gentleman who came by to help and he was fantastic. Very friendly and happy to take the time to explain how things work and what needs to be done. He cleared a tough clog, installed a garburator and replaced an expansion tank. Everything went pretty well and he went above and beyond in helping in a couple extra areas. I should also mention the dispatch team was really punctual about getting back to me and set me up with a time the next day. Overall it was a good experience and I would recommend using High Mark for your plumbing challenges.
Garrett C.
Garrett C.
07:54 24 Feb 24
These guys have been great help with a very stressful time. They helped repair my sewer line very quickly and I think did a great job. They also identified other potential issues that they are going to help with as well. You get what you paid for with these guys. Previous plumbers just tried to patch the job and it just turned into more of an issue. I highly recommend this company.
Yueli W.
Yueli W.
20:54 22 Feb 24
Impressed by the quick response to our inquiries. The waived call-out fee was a nice touch. The plumber was friendly, skilled, and efficiently fixed our kitchen sink clog, installed a garburator, and replaced the hot water expansion tank. All for a reasonable $1200. Highly recommend this company for their professionalism and expertise!
Jess K.
Jess K.
19:02 22 Feb 24
Ryan E was prompt, knowledgeable, efficient and personable. Couldn’t ask for more. Immediately detected our problem as being a PRV, drained all the water from the house, replaced the valve, twice as the first replacement was defective and got us back up and running. Highly recommend High Mark.
Chia Ching W.
Chia Ching W.
19:41 16 Feb 24
Dane is very professional and friendly. He solved my issue within an hour. Highly recommend him. He make sure everything is done properly, tidy and provide me with tips to avoid future issue.He assess my situation and provide me multiple options and prices are given upfront. It is on a higher end. They changed per task, which easily go up to $500-$1000. but I don’t blame Dave, as company set the price.I will still recommend if you need some professional help and have the budget.
Bryan R.
Bryan R.
19:14 15 Feb 24
Ryan Burns was on time, professional, and very knowledgeable. I will definitely use them again.
KandD V.
KandD V.
22:35 13 Feb 24
Great service! I called in a panic and they responded quickly and had the problem fixed quickly and professionally
v
v
17:57 13 Feb 24
Very thorough and detailed. Had quote given within 15 minutes.
Bev M
Bev M
22:49 06 Feb 24
Ryan was friendly and professional. He was very informative and did not pressure in any way. Good experience overall.Ryan came out a 2nd time to remove my dishwasher. Friendly and professional…got the job done quicky. Will definitely have him back when I’m ready to install the new one. I’m adding onto my previous review. Ryan came out a 3rd time to install my dishwasher and the service was great as usual. I will continue to use High Mark for any plumbing services I need.
ICCFamilyCouncil
ICCFamilyCouncil
00:55 06 Feb 24
Arrived on-time, pleasant and easygoing, did everything I needed, excellent quality work, finished on-time and on budget. Top marks!
James N.
James N.
06:37 05 Feb 24
The work done was top notch. Technicians were professional and courteous.
Dianne D.
Dianne D.
02:48 05 Feb 24
My furnace had not been serviced for many years. Chris was quick to evaluate this challenging situation and worked efficiently to solve the problems. He is very personable and took time to answer my questions. I highly recommend Chris and will call on him again. Thank you!
Kimmy Y.
Kimmy Y.
22:55 02 Feb 24
Tassos has done an excellent job for the plumbing work. He arrived on time, patient, smart and explained everything in details. I believe I can only find him from “X” file but not, he is from High Mark Plumbing. I was so lucky High Mark sent him to my place to complete all the plumbing in 30 minutes, he is amazing! High Mark is so lucky have him.
Michelle M.
Michelle M.
20:47 01 Feb 24
Grateful for Highmark Plumbing & Brandon! I had a situation and they made time to squeeze me in between set appointments. Brandon was polite and resolved the situation with ease. I highly recommend Brandon and Highmark Plumbing!!
Giuseppe C.
Giuseppe C.
21:44 31 Jan 24
Excelent sevice at all levels. The staff at the call center and dispatch were gentle and fast. The technician (Ryan) arrived almost immediately. He professional, polite and clean and he resolved two issues in ahot time.Highly recommended.
Tara F.
Tara F.
20:48 31 Jan 24
Speedy, friendly and high-quality service from Ryan. He explained the issue with my hot water tank clearly and provided different options to resolve it. I appreciated his honest opinion and he obviously has a lot of professional experience. Came the next day and finished the job promptly. Attention to detail was perfect and it’s clear that Ryan prides himself on quality work for his customers. Would highly recommend their service!
Gary O.
Gary O.
01:00 30 Jan 24
Tassos was great. He explained everything – what needed to be done, and why. He gave options for all levels of repair or replace. His work was tidy and clean. He is very nice, and it was a pleasure to have him in our home for a day.
Dee B.
Dee B.
00:50 30 Jan 24
Thank you, Dane! Professional and fast. Definitely recommend him.
Denean N.
Denean N.
20:27 26 Jan 24
Was nice meeting Chris – he came to fix my boiler, which had several problems. He was easy to talk to about the issues and is very knowledgeable. Would highly recommend High Mark Plumbing & Heating.
Connie H.
Connie H.
02:38 26 Jan 24
During our recent cold spell we experienced a burst heating line.No heat and immediate service call was provided. Tassos is professional, friendly, always on time and veryknowledgeable. Everything was explained by him so well. We certainly appreciated his capabilities.Job well done. Thank you Tassos.
Jo H.
Jo H.
22:03 25 Jan 24
Have used Hymark 3x now and have recommended them to my neighbours and friends. Professional, knowledgeable, respectful of my home and my needs. They have a discount program that provides over and above savings to their regular competitive costings!
Devin S.
Devin S.
22:37 24 Jan 24
Dane did a wonderful job and was in and out so fast! 5/5
Pam B.
Pam B.
01:26 24 Jan 24
My experience today with Ryan and his co-worker Brandon was very positive. They took time to explain two options they had to solve my broken pipe problem.They were patient with me while I tried to decide between the two options.. They were appreciative of the coffee I provided and also were happy to answer questions when a neighbour of mine came over to ask about their services . I would call upon their services in the future.Pam B.
Betty C.
Betty C.
23:47 23 Jan 24
I highly recommend this group for your plumbing needs anytime. Brandon did a great job replacing some of our old pipes and shutoffs, and a few other minor updates. We couldn’t be happier with the service and professionalism.
Joe H.
Joe H.
21:52 23 Jan 24
The team at High Mark including Dane, and the Brian’s were professional, efficient, and completed my bathroom to my high expectations!
soraya
soraya
19:58 22 Jan 24
Highmark Plumbing & Heating did an incredible job! They were professional, respectful, knowledgeable, and budget-friendly. Their prompt response and expertise was above and beyond, I’d recommend to all for your plumping needs.
T. C.
T. C.
06:15 20 Jan 24
Ryan E. did an excellent and thorough job. He explained what needed to be done and provided different options to approach the situation.
Lynn Colliar M.
Lynn Colliar M.
20:52 19 Jan 24
Andrew was thorough and very experienced- heat is back on!!
Klassina
Klassina
03:07 17 Jan 24
Chris was able to find the root cause of my heating problem so I avoided an unnecessary repair. It was such a relief!
T.D F.
T.D F.
07:04 11 Jan 24
2023 Ryan was quick and efficient also mindful of our vision of the completed replacement faucet.2024 Tassos was efficient, and careful to explain what he planned doing, and to get my approval of the completed work.Highmark has completed 4 projects for us, and continue to provide expert, high quality work.T.D. Fleming
Jesse
Jesse
03:56 11 Jan 24
Kevin did a thorough renovation of our boiler and it’s working great! He was a pleasure to work with – highly recommend!
Dick H.
Dick H.
01:12 11 Jan 24
Extremely fast response. New furnace on the same day that I called.
Doug W.
Doug W.
19:59 09 Jan 24
Knowledgeable and professional. On time, quick, and courteous service.
Tim
Tim
22:39 08 Jan 24
Brandon’s customer service was as good as his workmanship. He’s are new plumber best friend
Anna S.
Anna S.
04:25 05 Jan 24
This was our first time using HighMark PlumbingIm definitely giving a 5 star or more .One of the best customer services I have experiencedGreat customer service of HighMark from the beginning of my call to the end it was prompt and dealt with the situation right awayThe despach service was also amazing and I appreciated how kind and professional all of them were who I spoke to on the phoneThey managed to get a hold of a technician to come the next morningWe appreciate how professional HighMark was dealing with our situation yesterday January 4thDane , was very knowledgeable and efficient in explaining thoroughly what was needed to be doneHe did an excellent job and he dealt with the issue right away and provided a great job he also worked on our washroom issue that was needed and did a great job also and completed it nicely .We were very pleased with his service and his friendly sense of humour , we certainly need more friendly and experienced technicians like DaneWe appreciate his professionalismDane he was 5 starWe are pleased with the Service and will continue to work with HighMark for any future needs and we will definitely recommend HighMark to othersWe were very pleased…..
Teresa K.
Teresa K.
21:22 27 Dec 23
He came in very politely and worked very well I appreciate it so much
Karen B
Karen B
07:58 21 Dec 23
Andrew was so thorough and took the time to explain everything to me with such patience and understanding of my concerns. We set up a plan to have regular proactive servicing so my furnace issues stay in the clear. I have efficient working heat for the first time in 4 years – nobody else knew the problem or was as familiar with the the furnace style than Andrew!
Joe L.
Joe L.
22:10 20 Dec 23
Highmark Plumbing did a great job at our house this week. Ryan was extremely knowledgeable and efficient. He helped troubleshoot some issues we were having and made suggestions to help fix the issue. I would definitely recommend him to anyone.
Carrie J.
Carrie J.
21:36 19 Dec 23
Very satisfied with Ryan with his work, explaining everything and cleaning up after. Very polite and knowledgeable.
Shelley M.
Shelley M.
22:45 18 Dec 23
Andrew is very knowledgeable and has given me great service in the past and today.
Dianne R.
Dianne R.
19:13 18 Dec 23
Perfect service. Dane was friendly hard working and knowledgeable
Sean S.
Sean S.
17:04 18 Dec 23
Ryan provided service when he replaced our aging hot water tank. As a new homeowner, I found Ryan to be very clear in explaining my options and the different types of products that I could access. The administrative team was very helpful in quickly setting up the time for the replacement. Highly recommend!
Alf D.
Alf D.
00:51 15 Dec 23
Enjoyed talking with and consulting with Ryan…He was helpful and informative. Got what I wanted.
Brenda B.
Brenda B.
19:52 14 Dec 23
Tassos was awesome. I will definitely ask for him for future work. He explained everything to me. I am very very happy and will recommend him to my family and friends
Jianjia F.
Jianjia F.
19:09 13 Dec 23
Thanks Andrew and Kevin. Very friendly and professional service. Highly recommended.
Telma
Telma
00:41 13 Dec 23
Dane and his team did a fabulous job repairing my main water line and they did it very quickly. I’m very happy and thankful. I highly recommend Dane and Highmark Plumbing!
Marlene F.
Marlene F.
00:36 12 Dec 23
Kevin did a very efficient thorough job inspecting the issue with the furnace. Due to the age of the furnace it is not repairable and will have to be replaced
Maryna L.
Maryna L.
21:40 07 Dec 23
Professional, explained the issue of the drain blockage, and wasefficient. A job well done. Thank you Dane.
Stéphane D.
Stéphane D.
20:44 06 Dec 23
Always a pleasant, professional and informative experience with Tassos.
Steve R.
Steve R.
04:45 06 Dec 23
Dane was excellent. Great knowledgeable service provided from start to finish.
Michele P.
Michele P.
23:51 05 Dec 23
Thanks, Andrew! Appreciate all the information shared.
Alexia H.
Alexia H.
22:30 04 Dec 23
Dane did an excellent job, not only replacing our kitchen faucet but also outlining other areas that need improvement. We are very pleased with the service and we will continue to work with High Mark for all our future needs. Tassos also did work in our kitchen, dealing with a clogged sink. He was efficient and again, we appreciated his professionalism. Great work all around!
theoutcast
theoutcast
03:43 02 Dec 23
Dane and Brandon were very professional, knowledgeable and efficient. They took the time to answer my questions and were thorough with the inspection of all my plumbing. Even discovering mistakes that someone else had left behind and repairing it in the same day. Thank you!
Kris L.
Kris L.
21:17 28 Nov 23
Ryan B came and replaced a toilet for me and did the most amazing job! I highly recommend highmark plumbing and heating and especially Ryan B. Thank you Ryan for all your hard work and for helping me with a separate issue
Ashley C.
Ashley C.
19:44 28 Nov 23
I am so thankful for HighMark Plumbing and Heating this morning! They came out and got my furnace up and running. Andrew was so professional and kind, he explained everything so I could understand my options. Highly recommend!!!
Kevin K.
Kevin K.
19:33 27 Nov 23
Andrew was very efficient and thorough in diagnosing the issue with our furnace and got us up and running!
Walt “Waldar” S.
Walt “Waldar” S.
17:26 25 Nov 23
Excellent customer service and installation. Would highly recommend.
braden W.
braden W.
22:26 23 Nov 23
Ryan was a total professional.Great service. Highly recommend!!
Marcella S.
Marcella S.
23:20 20 Nov 23
Andrew did my annual furnace inspection. He knows where everything is. His visit was timely as a switch had to be replaced. He showed my why and where and did the work as he has all parts in his truck. He is professional, pleasant and a pleasure to have around. I will use him always.
Victoria T.
Victoria T.
22:07 18 Nov 23
I would highly recommend this company. Great customer service. Ayla who who took our call was friendly and helpful. Tassos who did the work on our heating system was very knowledgeable & detailed in the options that he presented to us. And again very friendly. As I have said in another google review customer service is something that is lacking in our society today. THANK YOU High Mark Plumbing & Heating
Aiko O.
Aiko O.
11:12 15 Nov 23
I have been a client of High Mark for many years. The most recent visit was by Andrew for furnace tuneup and hot water tank inspection. He was polite and professional.
Chris H.
Chris H.
23:45 07 Nov 23
Excellent service. Our technician, Ryan, let us know in advance when he would be arriving, explained the costs associated with the installation, was super friendly and was very professional doing the installation. Before he left, he also explained exactly what he had done and showed us how to work the dishwasher.
Maya U.
Maya U.
19:19 07 Nov 23
Exceptional plumbing service from the High Mark team! Got my kitchen drain cleaned today and it’s flowing smoothly again. Thank you for the $100 off drain cleaning special. Saved me some money!Question for potential heating appointment: What type of heating solutions do you offer?
Nathan P.
Nathan P.
00:08 04 Nov 23
Andrew was great! Very knowledgeable and explained everything he was doing. No surprises
Kenny K.
Kenny K.
23:07 03 Nov 23
Had a leak on the shutoff value to the toilet water tank in the morning, and High Mark was able to answer the call and dispatch their technician in the afternoon on the same day.Their technician Ryan B was able to assess the issue, give me the solution, and the cost for the repair in a friendly and professional manner.Since it was a small job and he has all the materials needed, he was able to complete the fix in half an hour with no mess left behind.I’d recommend their service.
Kim M.
Kim M.
19:02 03 Nov 23
Of course it happened on a Sunday night. 8 yr old hot water tank had a leak in outgoing water line. We called the installer of the tank (who had rescued us 8 yrs prior,, also on a weekend), but said they were too busy and not for 2 days. They referred us to High Mark….came out first thing Monday morning, at 9 a.m., on time, as arranged. Dane was our technician. Very personable and professional. Took a look at the whole plumbing situation throughout the house to give us a snapshot of our probable needs. Really great info – we chose to go with the repair to the outgoing water line with poly B piping which had just given way due to wear over time. The repair was quick and efficient. Excellent workmanship. Dane left us with a couple of courses of action to take in the future, should we decide. We have discussed the poly B piping with our strata president as it is an issue already on the table for our complex. It was great to meet Dane, he was kind, inquisitive, knowledgeable – an asset to High Mark. Thank you for the excellent 5 star service – we recommend and won’t hesitate to contact High Mark in future.(a high mark for High Mark – lol – like you’ve never heard that before)…..p.s. Doug Philip, my hubby contacted and set up the service call….the comment in brackets is his.
Magdalena O.
Magdalena O.
17:23 03 Nov 23
I was very satisfied with service. Andrew is very knowledgable in his profession. Since Andrew started to maintain my boiler, the problems stopped. Also he is very honest and upfront on what need to be fixed. Very highly recomending this company.
Robert T.
Robert T.
22:36 02 Nov 23
Andrew was a Rock Star. Diagnosed the problem with my boiler and knew exactly what to do. I would highly recommend High Mark Plumbing to anyone.
Hayley P.
Hayley P.
21:25 02 Nov 23
Dane did a great job. He was very quick and helpful, and checked everything else in the house to make sure there were no other major issues. Would recommend High Mark Plumbing & Heating for plumbing services in Port Coquitlam!
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Heat Pump Installation in Lower Mainland

Taking the leap to install a new heat pump is more than just a wise move for enhanced energy savings but also for consistent comfort all year round. Whether you’re looking to transition from a traditional furnace, boiler, or air conditioner, High Mark’s service experts are here to offer you FREE In-Home Proposals for Heat Pump Installation.

 

During your in-home proposal, our service expert will consult with you about your home, your household, and other factors to offer you options and up-front pricing for your heat pump installation. You can be sure to make an empowered and informed decision to invest in your home’s future.

heat pump installation

Benefits of Heat Pump Technology

Heat pumps have gained popularity in recent years. In B.C., “so far this year [in 2023], more than 10,000 people have applied for the rebates – over 40 percent more than applied all of last year, and over triple the applicants in 2021” (CBC). This heating and cooling system has earned the hearts of many homeowners in B.C. and nationally for its heating and cooling capabilities.

Some of the benefits include:
heat pump installation

Finding the Perfect Heat Pump Fit

Tailored Solutions for Your Specific Needs

At High Mark, we believe each home and household is unique and requires customized solutions for every service, especially with installations. In order to find the perfect heat pump fit for your home, our service expert will:

 

  1. Consult with you during your FREE In-Home Proposal: Your budget, home size, household members, desired indoor temperatures, and other inquiries.

  2. They will examine your home to see what modifications are necessary; and compatibility with your existing systems.

  3. They will come up with options and up-front pricing that best suits your budget and needs.
heat pump installation

Types of Heat Pumps

Ducted vs Ductless

First, it’s important to cover 3 different configurations that are possible with each type of heat pump. 

 

Ducted: A network of ducts distributes heat or cooling throughout the home. If you already have ducts existing in your home, this may be a great option for you.

Ductless or Mini-Split: This type requires no ductwork in the home. The outdoor unit connects to one or more indoor units in different rooms. If you would like temperature control in each room, this option is recommended.

Air-Source Heat Pump

In B.C., the most common heat pump that homeowners choose is the air-source heat pump. It is suitable for climates that do not go below -10 degrees Celsius. 

 

How it works: Transfers heat between the indoor and outdoor air. 

Winter: It pulls the external heat through the heat pump. 

Summer: It pulls the indoor heat outside.

Cold Weather Air-Source Heat Pump

For areas that experience below -10 degrees Celsius, it is recommended to install the cold weather air-source heat pump. This type has specific engineering that works efficiently up to -25 or -30 degrees Celsius.

 

How it works

 

Winter: Similar to the non-cold weather heat pump, this type extracts heat from the outdoor air and uses refrigerant that absorbs and amplifies heat before transferring it indoors. With anti-freeze features and advanced compressor technology, your heat pump will be efficient in sub-zero temperatures. 

Summer: The process reverses and the heat pump acts as an air conditioner.

Geothermal or Ground-Source Heat Pump

For homeowners located in moderate to extreme climates, geothermal heat pumps may be a great option. No matter what season, the ground temperature stays relatively consistent. Because of this, you will have reduced utility bills in the long term. As this type requires ground loops, it may be slightly more costly for the initial installation but you will find it offset with your monthly utility expenses.

 

How it works

 

Winter: It harnesses the stable underground temperature by circulating water or antifreeze solution through buried pipes. It absorbs the earth’s heat and transfers it indoors. The indoor unit compresses the heat to a higher temperature and distributes it throughout the home.

Summer: The process reverses. The heat is extracted from indoors and released back into the earth.

Water-Source Heat Pump

If you have a consistent nearby water source such as a river, lake, or pond, this option may be excellent for you! The thermal stability of the water source offers consistent indoor temperature all year round. It has been said that the operating cost is lower than air-source pumps.

 

How it works: A series of pipes are submerged in the water body to absorb heat from the water. 

Winter: It operates by transferring the heat from the water source through the heat pump.

Summer: Heat is extracted from indoors and back into the water body.

Hybrid Heat Pump

If you prefer to have a furnace, boiler, and/or air conditioner existing in your home, a hybrid heat pump may benefit you. Hybrid heat pumps combine with other heating and cooling systems for optimal comfort in your home. Homeowners in severe winters may wish to install a furnace or keep the existing furnace to work alongside the heat pump for effective heating.

Post-Installation Support and Maintenance

It is recommended by service experts and manufacturers to schedule heat pump maintenance at least once a year. As the heat pump is an outdoor unit, it is exposed to different weather patterns, leaves, branches, dirt, fur, dust, and other debris. This means your air filter, fan, and other components can get overwhelmed and will perform less efficiently. 

 

At High Mark, we suggest customers schedule heat pump maintenance before winter and summer. This way, you can be sure that your system is ready to operate to the best of its capability while keeping your utility bills down. By doing so, you’ll have cleaner indoor air and peace of mind knowing you’ve taken care of minor repairs.

Some tasks completed during your heat pump maintenance include:
  • Check the condition of the system
  • Check the operation, including airflow
  • Check and replace the air filter as needed
  • Clean the coils
  • Check the wiring and settings
  • Monitor the thermostat to ensure temperature control is accurate, as well as replace the batteries as needed
  • Check if it is the proper sizing and quality installation… among other tasks

High Mark’s Heating and Cooling Service Partner Plan

Did you know High Mark has a Heating and Cooling Service Partner Plan? We have hundreds of VIP Members who take advantage of the exclusive offers including:

 

  • Priority service
  • Reduced dispatch fee
  • Exclusive member discounts
  • FREE annual heating and cooling inspection
  • Peace of mind

 

In addition, we also have a Plumbing Service Partner Plan as well as a combined membership for homeowners who seek extra benefits!

heat pump installation

Frequently Asked Questions – Heat Pump Installation

Absolutely! At High Mark Plumbing and Heating, our service experts are insured – liability insurance, WCB coverage, and registered with technician safety for gas license. Our journeymen and apprentices are registered through the province.

Because heat pump installations require several steps to ensure top-tier performance, it can take a full day. Before your installation, our service expert will assess your home to develop the appropriate sizing for optimal heating and cooling. In roughly 8 hours, our service experts will:

 

  • Prepare the site
  • Inspect your existing ductwork and modify it as needed
  • Electrical and plumbing connections
  • If you require a split system, our service expert will install the indoor unit.
  • Install the outdoor unit in the appropriate location
  • Connect refrigerant lines
  • Install the thermostat
  • Test the operation of the heat pump
  • Educate the homeowner on proper care and maintenance

When it comes to pricing, there are many factors that go into your final cost. As every home is a different size, different amount of rooms, and different existing systems – it is difficult to give pricing over the phone.

 

Luckily, we offer FREE In-Home Proposals for Heat Pump Installations! That means we come out for FREE to examine your home and consult with you. From there, our service expert will offer you options with up-front pricing before committing to the installation.

In Canada, we have access to the majority of heat pump brands that are reliable, high-quality, and energy-efficient. With every homeowner’s budget, the type of heat pump and brand will vary as some are higher efficiency models than others. Here are some of the brands we opt for: 

 

  • Bosch
  • York
  • AirEase
  • Lennox
  • Trane
  • Mitsubishi
  • Tempstar… among many others

It is highly recommended to schedule your heat pump maintenance at least once a year. Depending on the location of the heat pump, geographical location, and other factors, it’s suggested to schedule service before winter and summer.

 

Because your heat pump is outside in the elements, leaves, dust, dander, fur, dirt, and other debris can get stuck or clog the air filter. By choosing to schedule your maintenance before winter and summer, you are opting for better indoor air quality, optimal performance, and energy efficiency.

The short answer is no. Because you have invested in a spectacular heating/cooling system, it is highly recommended that you schedule your heat pump repair with a reputable company like High Mark.

 

There are electrical wiring, coolant, fans, and other components that may pose harm. Avoid injuries and prevent further damage to your system by scheduling a repair service.

Yes! But as the temperature decreases, you may find heat pumps need to work harder. Typically, non-cold weather heat pumps will continue to work efficiently up to -10 degrees Celsius.

 

Luckily, there are specific heat pump models that are designed for colder climates. Depending on the model, cold-climate air-source heat pumps have specific features that help the system withstand temperatures as cold as -25 degrees Celsius. 

 

You may find CleanBC’s article “What is a Cold Climate Heat Pump?” interesting.

When it comes to high-efficiency, energy-efficient home products, there are fantastic rebates and tax incentives to take advantage of. Some rebates are for specific cities, provinces, and nationally.

 

British Columbia residents: Visit CleanBC, BC Hydro, and Fortis BC for your incredible rebate options. *Please note: Currently, apartments and condos may not be eligible for some rebates.

 

Canada: Visit Canada Greener Homes Grant and Enbridge to save money from your initial installation.

Should you require additional details or have other inquiries regarding our heat pump installation, we encourage you to contact us. Our unwavering commitment is to provide you with comprehensive information to empower you in making a well-informed and assured decision. Our service experts are keen to assist you at every stage.

Call Us Today!

– or –

Book Online

What type of system are you looking to install?

What Date & Time would you like to Schedule your Appointment?

For Service on Sundays, Holidays & After Hours please call 604-245-8790.

CUSTOMER REVIEWS

Google Rating
4.8
Based on 887 reviews
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johnathan-tyson A.
johnathan-tyson A.
22:21 29 Feb 24
Tassos is friendly, clear and matter-of-fact in presenting both assessment and options. He was quick without rushing the work, with minimal mess. Thank you, Tassos. Highmark was good with coordination of appointment and arrival times. I will use them again in future.
Aly B.
Aly B.
17:23 29 Feb 24
Thank you Ryan for a friendly and professional job. We appreciate it very much and trust the High Mark name 🙂
Keith T.
Keith T.
00:09 29 Feb 24
HighMark had to address a furnace and replace obsolete parts. Sourcing was time consuming, but as quickly as parts arrived in town, they were picked up personally by the tech and installed promptly. Very friendly. Phones were answered by real people which is very nice indeed. Team was very accommodating.
Igor K.
Igor K.
22:43 28 Feb 24
I had a great experience with the HighMark team with plumbing service. Matching an experienced technician with the type of repair is a fundamental part of their business.
Lauren Y
Lauren Y
17:34 28 Feb 24
Chris and his assistant did a great job of replacing my gas hot water heater. He was extremely friendly, informative and respectful of my home. They did a great job!
Karim J.
Karim J.
21:21 27 Feb 24
Always a pleasure dealing with HighMark – incredibly professional. Kevin went out of his way to make sure everything was working properly.
Chris A.
Chris A.
03:43 27 Feb 24
I just had some work done with High Mark Plumbing & Heating and it was a great experience. Dane was the gentleman who came by to help and he was fantastic. Very friendly and happy to take the time to explain how things work and what needs to be done. He cleared a tough clog, installed a garburator and replaced an expansion tank. Everything went pretty well and he went above and beyond in helping in a couple extra areas. I should also mention the dispatch team was really punctual about getting back to me and set me up with a time the next day. Overall it was a good experience and I would recommend using High Mark for your plumbing challenges.
Garrett C.
Garrett C.
07:54 24 Feb 24
These guys have been great help with a very stressful time. They helped repair my sewer line very quickly and I think did a great job. They also identified other potential issues that they are going to help with as well. You get what you paid for with these guys. Previous plumbers just tried to patch the job and it just turned into more of an issue. I highly recommend this company.
Yueli W.
Yueli W.
20:54 22 Feb 24
Impressed by the quick response to our inquiries. The waived call-out fee was a nice touch. The plumber was friendly, skilled, and efficiently fixed our kitchen sink clog, installed a garburator, and replaced the hot water expansion tank. All for a reasonable $1200. Highly recommend this company for their professionalism and expertise!
Jess K.
Jess K.
19:02 22 Feb 24
Ryan E was prompt, knowledgeable, efficient and personable. Couldn’t ask for more. Immediately detected our problem as being a PRV, drained all the water from the house, replaced the valve, twice as the first replacement was defective and got us back up and running. Highly recommend High Mark.
Chia Ching W.
Chia Ching W.
19:41 16 Feb 24
Dane is very professional and friendly. He solved my issue within an hour. Highly recommend him. He make sure everything is done properly, tidy and provide me with tips to avoid future issue.He assess my situation and provide me multiple options and prices are given upfront. It is on a higher end. They changed per task, which easily go up to $500-$1000. but I don’t blame Dave, as company set the price.I will still recommend if you need some professional help and have the budget.
Bryan R.
Bryan R.
19:14 15 Feb 24
Ryan Burns was on time, professional, and very knowledgeable. I will definitely use them again.
KandD V.
KandD V.
22:35 13 Feb 24
Great service! I called in a panic and they responded quickly and had the problem fixed quickly and professionally
v
v
17:57 13 Feb 24
Very thorough and detailed. Had quote given within 15 minutes.
Bev M
Bev M
22:49 06 Feb 24
Ryan was friendly and professional. He was very informative and did not pressure in any way. Good experience overall.Ryan came out a 2nd time to remove my dishwasher. Friendly and professional…got the job done quicky. Will definitely have him back when I’m ready to install the new one. I’m adding onto my previous review. Ryan came out a 3rd time to install my dishwasher and the service was great as usual. I will continue to use High Mark for any plumbing services I need.
ICCFamilyCouncil
ICCFamilyCouncil
00:55 06 Feb 24
Arrived on-time, pleasant and easygoing, did everything I needed, excellent quality work, finished on-time and on budget. Top marks!
James N.
James N.
06:37 05 Feb 24
The work done was top notch. Technicians were professional and courteous.
Dianne D.
Dianne D.
02:48 05 Feb 24
My furnace had not been serviced for many years. Chris was quick to evaluate this challenging situation and worked efficiently to solve the problems. He is very personable and took time to answer my questions. I highly recommend Chris and will call on him again. Thank you!
Kimmy Y.
Kimmy Y.
22:55 02 Feb 24
Tassos has done an excellent job for the plumbing work. He arrived on time, patient, smart and explained everything in details. I believe I can only find him from “X” file but not, he is from High Mark Plumbing. I was so lucky High Mark sent him to my place to complete all the plumbing in 30 minutes, he is amazing! High Mark is so lucky have him.
Michelle M.
Michelle M.
20:47 01 Feb 24
Grateful for Highmark Plumbing & Brandon! I had a situation and they made time to squeeze me in between set appointments. Brandon was polite and resolved the situation with ease. I highly recommend Brandon and Highmark Plumbing!!
Giuseppe C.
Giuseppe C.
21:44 31 Jan 24
Excelent sevice at all levels. The staff at the call center and dispatch were gentle and fast. The technician (Ryan) arrived almost immediately. He professional, polite and clean and he resolved two issues in ahot time.Highly recommended.
Tara F.
Tara F.
20:48 31 Jan 24
Speedy, friendly and high-quality service from Ryan. He explained the issue with my hot water tank clearly and provided different options to resolve it. I appreciated his honest opinion and he obviously has a lot of professional experience. Came the next day and finished the job promptly. Attention to detail was perfect and it’s clear that Ryan prides himself on quality work for his customers. Would highly recommend their service!
Gary O.
Gary O.
01:00 30 Jan 24
Tassos was great. He explained everything – what needed to be done, and why. He gave options for all levels of repair or replace. His work was tidy and clean. He is very nice, and it was a pleasure to have him in our home for a day.
Dee B.
Dee B.
00:50 30 Jan 24
Thank you, Dane! Professional and fast. Definitely recommend him.
Denean N.
Denean N.
20:27 26 Jan 24
Was nice meeting Chris – he came to fix my boiler, which had several problems. He was easy to talk to about the issues and is very knowledgeable. Would highly recommend High Mark Plumbing & Heating.
Connie H.
Connie H.
02:38 26 Jan 24
During our recent cold spell we experienced a burst heating line.No heat and immediate service call was provided. Tassos is professional, friendly, always on time and veryknowledgeable. Everything was explained by him so well. We certainly appreciated his capabilities.Job well done. Thank you Tassos.
Jo H.
Jo H.
22:03 25 Jan 24
Have used Hymark 3x now and have recommended them to my neighbours and friends. Professional, knowledgeable, respectful of my home and my needs. They have a discount program that provides over and above savings to their regular competitive costings!
Devin S.
Devin S.
22:37 24 Jan 24
Dane did a wonderful job and was in and out so fast! 5/5
Pam B.
Pam B.
01:26 24 Jan 24
My experience today with Ryan and his co-worker Brandon was very positive. They took time to explain two options they had to solve my broken pipe problem.They were patient with me while I tried to decide between the two options.. They were appreciative of the coffee I provided and also were happy to answer questions when a neighbour of mine came over to ask about their services . I would call upon their services in the future.Pam B.
Betty C.
Betty C.
23:47 23 Jan 24
I highly recommend this group for your plumbing needs anytime. Brandon did a great job replacing some of our old pipes and shutoffs, and a few other minor updates. We couldn’t be happier with the service and professionalism.
Joe H.
Joe H.
21:52 23 Jan 24
The team at High Mark including Dane, and the Brian’s were professional, efficient, and completed my bathroom to my high expectations!
soraya
soraya
19:58 22 Jan 24
Highmark Plumbing & Heating did an incredible job! They were professional, respectful, knowledgeable, and budget-friendly. Their prompt response and expertise was above and beyond, I’d recommend to all for your plumping needs.
T. C.
T. C.
06:15 20 Jan 24
Ryan E. did an excellent and thorough job. He explained what needed to be done and provided different options to approach the situation.
Lynn Colliar M.
Lynn Colliar M.
20:52 19 Jan 24
Andrew was thorough and very experienced- heat is back on!!
Klassina
Klassina
03:07 17 Jan 24
Chris was able to find the root cause of my heating problem so I avoided an unnecessary repair. It was such a relief!
T.D F.
T.D F.
07:04 11 Jan 24
2023 Ryan was quick and efficient also mindful of our vision of the completed replacement faucet.2024 Tassos was efficient, and careful to explain what he planned doing, and to get my approval of the completed work.Highmark has completed 4 projects for us, and continue to provide expert, high quality work.T.D. Fleming
Jesse
Jesse
03:56 11 Jan 24
Kevin did a thorough renovation of our boiler and it’s working great! He was a pleasure to work with – highly recommend!
Dick H.
Dick H.
01:12 11 Jan 24
Extremely fast response. New furnace on the same day that I called.
Doug W.
Doug W.
19:59 09 Jan 24
Knowledgeable and professional. On time, quick, and courteous service.
Tim
Tim
22:39 08 Jan 24
Brandon’s customer service was as good as his workmanship. He’s are new plumber best friend
Anna S.
Anna S.
04:25 05 Jan 24
This was our first time using HighMark PlumbingIm definitely giving a 5 star or more .One of the best customer services I have experiencedGreat customer service of HighMark from the beginning of my call to the end it was prompt and dealt with the situation right awayThe despach service was also amazing and I appreciated how kind and professional all of them were who I spoke to on the phoneThey managed to get a hold of a technician to come the next morningWe appreciate how professional HighMark was dealing with our situation yesterday January 4thDane , was very knowledgeable and efficient in explaining thoroughly what was needed to be doneHe did an excellent job and he dealt with the issue right away and provided a great job he also worked on our washroom issue that was needed and did a great job also and completed it nicely .We were very pleased with his service and his friendly sense of humour , we certainly need more friendly and experienced technicians like DaneWe appreciate his professionalismDane he was 5 starWe are pleased with the Service and will continue to work with HighMark for any future needs and we will definitely recommend HighMark to othersWe were very pleased…..
Teresa K.
Teresa K.
21:22 27 Dec 23
He came in very politely and worked very well I appreciate it so much
Karen B
Karen B
07:58 21 Dec 23
Andrew was so thorough and took the time to explain everything to me with such patience and understanding of my concerns. We set up a plan to have regular proactive servicing so my furnace issues stay in the clear. I have efficient working heat for the first time in 4 years – nobody else knew the problem or was as familiar with the the furnace style than Andrew!
Joe L.
Joe L.
22:10 20 Dec 23
Highmark Plumbing did a great job at our house this week. Ryan was extremely knowledgeable and efficient. He helped troubleshoot some issues we were having and made suggestions to help fix the issue. I would definitely recommend him to anyone.
Carrie J.
Carrie J.
21:36 19 Dec 23
Very satisfied with Ryan with his work, explaining everything and cleaning up after. Very polite and knowledgeable.
Shelley M.
Shelley M.
22:45 18 Dec 23
Andrew is very knowledgeable and has given me great service in the past and today.
Dianne R.
Dianne R.
19:13 18 Dec 23
Perfect service. Dane was friendly hard working and knowledgeable
Sean S.
Sean S.
17:04 18 Dec 23
Ryan provided service when he replaced our aging hot water tank. As a new homeowner, I found Ryan to be very clear in explaining my options and the different types of products that I could access. The administrative team was very helpful in quickly setting up the time for the replacement. Highly recommend!
Alf D.
Alf D.
00:51 15 Dec 23
Enjoyed talking with and consulting with Ryan…He was helpful and informative. Got what I wanted.
Brenda B.
Brenda B.
19:52 14 Dec 23
Tassos was awesome. I will definitely ask for him for future work. He explained everything to me. I am very very happy and will recommend him to my family and friends
Jianjia F.
Jianjia F.
19:09 13 Dec 23
Thanks Andrew and Kevin. Very friendly and professional service. Highly recommended.
Telma
Telma
00:41 13 Dec 23
Dane and his team did a fabulous job repairing my main water line and they did it very quickly. I’m very happy and thankful. I highly recommend Dane and Highmark Plumbing!
Marlene F.
Marlene F.
00:36 12 Dec 23
Kevin did a very efficient thorough job inspecting the issue with the furnace. Due to the age of the furnace it is not repairable and will have to be replaced
Maryna L.
Maryna L.
21:40 07 Dec 23
Professional, explained the issue of the drain blockage, and wasefficient. A job well done. Thank you Dane.
Stéphane D.
Stéphane D.
20:44 06 Dec 23
Always a pleasant, professional and informative experience with Tassos.
Steve R.
Steve R.
04:45 06 Dec 23
Dane was excellent. Great knowledgeable service provided from start to finish.
Michele P.
Michele P.
23:51 05 Dec 23
Thanks, Andrew! Appreciate all the information shared.
Alexia H.
Alexia H.
22:30 04 Dec 23
Dane did an excellent job, not only replacing our kitchen faucet but also outlining other areas that need improvement. We are very pleased with the service and we will continue to work with High Mark for all our future needs. Tassos also did work in our kitchen, dealing with a clogged sink. He was efficient and again, we appreciated his professionalism. Great work all around!
theoutcast
theoutcast
03:43 02 Dec 23
Dane and Brandon were very professional, knowledgeable and efficient. They took the time to answer my questions and were thorough with the inspection of all my plumbing. Even discovering mistakes that someone else had left behind and repairing it in the same day. Thank you!
Kris L.
Kris L.
21:17 28 Nov 23
Ryan B came and replaced a toilet for me and did the most amazing job! I highly recommend highmark plumbing and heating and especially Ryan B. Thank you Ryan for all your hard work and for helping me with a separate issue
Ashley C.
Ashley C.
19:44 28 Nov 23
I am so thankful for HighMark Plumbing and Heating this morning! They came out and got my furnace up and running. Andrew was so professional and kind, he explained everything so I could understand my options. Highly recommend!!!
Kevin K.
Kevin K.
19:33 27 Nov 23
Andrew was very efficient and thorough in diagnosing the issue with our furnace and got us up and running!
Walt “Waldar” S.
Walt “Waldar” S.
17:26 25 Nov 23
Excellent customer service and installation. Would highly recommend.
braden W.
braden W.
22:26 23 Nov 23
Ryan was a total professional.Great service. Highly recommend!!
Marcella S.
Marcella S.
23:20 20 Nov 23
Andrew did my annual furnace inspection. He knows where everything is. His visit was timely as a switch had to be replaced. He showed my why and where and did the work as he has all parts in his truck. He is professional, pleasant and a pleasure to have around. I will use him always.
Victoria T.
Victoria T.
22:07 18 Nov 23
I would highly recommend this company. Great customer service. Ayla who who took our call was friendly and helpful. Tassos who did the work on our heating system was very knowledgeable & detailed in the options that he presented to us. And again very friendly. As I have said in another google review customer service is something that is lacking in our society today. THANK YOU High Mark Plumbing & Heating
Aiko O.
Aiko O.
11:12 15 Nov 23
I have been a client of High Mark for many years. The most recent visit was by Andrew for furnace tuneup and hot water tank inspection. He was polite and professional.
Chris H.
Chris H.
23:45 07 Nov 23
Excellent service. Our technician, Ryan, let us know in advance when he would be arriving, explained the costs associated with the installation, was super friendly and was very professional doing the installation. Before he left, he also explained exactly what he had done and showed us how to work the dishwasher.
Maya U.
Maya U.
19:19 07 Nov 23
Exceptional plumbing service from the High Mark team! Got my kitchen drain cleaned today and it’s flowing smoothly again. Thank you for the $100 off drain cleaning special. Saved me some money!Question for potential heating appointment: What type of heating solutions do you offer?
Nathan P.
Nathan P.
00:08 04 Nov 23
Andrew was great! Very knowledgeable and explained everything he was doing. No surprises
Kenny K.
Kenny K.
23:07 03 Nov 23
Had a leak on the shutoff value to the toilet water tank in the morning, and High Mark was able to answer the call and dispatch their technician in the afternoon on the same day.Their technician Ryan B was able to assess the issue, give me the solution, and the cost for the repair in a friendly and professional manner.Since it was a small job and he has all the materials needed, he was able to complete the fix in half an hour with no mess left behind.I’d recommend their service.
Kim M.
Kim M.
19:02 03 Nov 23
Of course it happened on a Sunday night. 8 yr old hot water tank had a leak in outgoing water line. We called the installer of the tank (who had rescued us 8 yrs prior,, also on a weekend), but said they were too busy and not for 2 days. They referred us to High Mark….came out first thing Monday morning, at 9 a.m., on time, as arranged. Dane was our technician. Very personable and professional. Took a look at the whole plumbing situation throughout the house to give us a snapshot of our probable needs. Really great info – we chose to go with the repair to the outgoing water line with poly B piping which had just given way due to wear over time. The repair was quick and efficient. Excellent workmanship. Dane left us with a couple of courses of action to take in the future, should we decide. We have discussed the poly B piping with our strata president as it is an issue already on the table for our complex. It was great to meet Dane, he was kind, inquisitive, knowledgeable – an asset to High Mark. Thank you for the excellent 5 star service – we recommend and won’t hesitate to contact High Mark in future.(a high mark for High Mark – lol – like you’ve never heard that before)…..p.s. Doug Philip, my hubby contacted and set up the service call….the comment in brackets is his.
Magdalena O.
Magdalena O.
17:23 03 Nov 23
I was very satisfied with service. Andrew is very knowledgable in his profession. Since Andrew started to maintain my boiler, the problems stopped. Also he is very honest and upfront on what need to be fixed. Very highly recomending this company.
Robert T.
Robert T.
22:36 02 Nov 23
Andrew was a Rock Star. Diagnosed the problem with my boiler and knew exactly what to do. I would highly recommend High Mark Plumbing to anyone.
Hayley P.
Hayley P.
21:25 02 Nov 23
Dane did a great job. He was very quick and helpful, and checked everything else in the house to make sure there were no other major issues. Would recommend High Mark Plumbing & Heating for plumbing services in Port Coquitlam!
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