Coronavirus (COVID-19) Update

How We Are Continuing to Serve our Customers

A letter from the High Mark Plumbing team:

Dear Friends,

Our business was built on a foundation of caring – about our community, our clients, our employees, our vendors, and our company. As we continue to learn more about the COVID-19 virus, that foundation of caring means we are committed to taking every precaution possible to help keep everyone healthy and safe.

With this objective in mind, we have implemented several procedures based on CDC recommendations to respond to and reduce the threat of COVID-19, such as:

  • Employees who are able to work from home, will do so.
  • In-person group meetings and gatherings will be suspended or handled online.
  • Our offices will be sanitized on a set schedule, focusing on all high-contact and high-traffic areas.
  • New illness protocols will be put into effect mandating the report of illness at the first sign of any symptom, and suspension of in-person contact with others until the risk of infection has passed

Employees are encouraged to follow our “CASCADE” policy:

Clean hands often
Avoid close contact, including hand shaking with customers and team members
Stay home if sick or family members are sick
Cover coughs and sneezes
Avoid touching eyes, nose, and mouth, with unwashed hands
Disinfect and clean frequently touched surfaces
Ensure customer unique needs are addressed

What we are doing in the field:

  • Limiting physical contact – including hand shaking with clients and team members
  • Sanitizing hands and the work space before and after the job
  • Wearing gloves when possible
  • Covering shoes when entering the home
  • Inquiring about illness before entering the home to ensure additional precautions like wearing masks

We know that plumbing & drainage problems will occur even during illnesses and health concerns. Many of you have scheduled service or repair appointments, and many more will have unforeseen home service needs during the upcoming days and weeks.

We are always here to help. We are committed to serving your household to the best of our ability – and maintaining the lowest health risk possible while doing so. If you have any concerns, we will be happy to discuss solutions with you. We will continue to closely monitor the situation and remain dedicated to the health and safety of your families and our team. As always, feel free to call us at (604) 678-1650.

Sincerely,

Your High Mark Plumbing Team