24/7 EMERGENCY SERVICE

EV Charger Services

Lower Mainland’s EV Charger Experts

EV Charger Services

Lower Mainland’s
EV Charger Experts

EV Charger Services

Lower Mainland’s EV Charger Experts

High Mark Plumbing and Heating service truck

CUSTOMER REVIEWS

Google Rating
4.8
Based on 929 reviews
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Abigail N.
Abigail N.
02:52 23 May 24
Kevin serviced my A/C and furnace today. He was such a pleasure to deal with. He was very honest on what had to be done to my A/C and furnace. Not someone trying scare you or upsell you things. Thanks for the awesome service Kevin! I would post before and after pictures but I forgot to ask him to send them to me.
Sherry D.
Sherry D.
00:25 22 May 24
Excellent job! Ryan was fast, efficient and courteous. He installed a new toilet and left everything spotless.
Bob H.
Bob H.
14:35 21 May 24
Andrew is very knowledgeable and practical. Thorough work.
Mark C.
Mark C.
19:40 18 May 24
Fast and efficient.Excellent service by Chris, and would highly recommend Highmark.
Joan B.
Joan B.
21:28 17 May 24
Excellent service from the initial call to Ryan B fixing my toilet. Very professional same day service.
SERGII D.
SERGII D.
20:40 17 May 24
Professional attitude, polite and precise in terms of timeline
Harp D.
Harp D.
18:37 15 May 24
Chris is super friendly and honest. He provided excellent service.
Jeremy R.
Jeremy R.
21:32 14 May 24
Tassos did a great job. He explained everything he was doing and his logic behind it. Although we were unable to reproduce the leak, he did show pictures of where water stains had occurred and these were all above the drain. We think that the source of the leak was from leaky shower attachment which then caused a stream of water to run towards the shower/tub control. Since he had previously reapplied silicone to that control, we were unable to reproduce the leak.
Peter R.
Peter R.
19:31 12 May 24
Tassos did an amazing job – newly installed hot water tank in one afternoon. He was very friendly and explained everything thoroughly. Next time I will request him specifically
Peter
Peter
03:08 12 May 24
Woke up Saturday morning with a non functioning old hot water tank. Tassos arrived at noon, we decided on a new tank, and the install was completed later that evening. Tassos was very informative, friendly, and the end result was beautiful. I will specifically ask for him the next I have a need for a plumber
Marc Richard (Mason Sewing M.
Marc Richard (Mason Sewing M.
19:33 11 May 24
Always polite, this visit was just to inspect our heat pump and air conditioning. Thanks Kevin
Linda W.
Linda W.
18:48 11 May 24
Tassos did an excellent job! Thanks for coming out on a Saturday.
Jessica M.
Jessica M.
21:14 10 May 24
Ryan did a wonderful job fixing our plumbing problems. Service was fast, friendly and excellent!! Thank you so much!!
Kelly N.
Kelly N.
22:09 08 May 24
Excellent service and communication! Ryan B answered all of my questions and provided additional information!
Carol M.
Carol M.
17:06 08 May 24
In the search for someone to install an Air Conditioner with our furnace, we were finally lucky enough to get Kevin to do the job. After the AC choice was made, Kevin came with helpers over two days to get it up and running with the thermostat. A big job. They worked very well, and I would be most pleased to welcome them back in future for other jobs.
Dawn P.
Dawn P.
18:03 07 May 24
Highmark is a Great company. We have had many services done from them and have been very happy with the service each and every time. The Technicians are very professional and walk you through the whole process. We just had Ryan E. in to replace the wax seal at the base of the toilet. He went above and beyond in service. We will be requesting him in the future. Thanks again Ryan. It is because of professional people like Ryan E. in this company that we call on Highmark for their help. They are the Best.
Anna Marie G.
Anna Marie G.
20:15 06 May 24
Very good service. Service people are friendly and explain everything and answer your questions. Ryan was great!
Jyoti C.
Jyoti C.
23:17 03 May 24
Awesome service provided thank you so much 🙏
Hee Jin H.
Hee Jin H.
00:10 02 May 24
Fast and Efficient! Ryan and Chris both visited our home. Highly professional!
Dorrie C.
Dorrie C.
23:03 26 Apr 24
Had my AC unit serviced by High Mark Heating & Plumbing today.Arrived earlier than expected, found Andrew to be a very friendly and knowledgeable individual.Pictures were taken, shown to me and the scope of work explained. Andrew cleaned the mess created by cleaning the AC filters which was much appreciated.I would not hesitate to recommend and or use High Mark Plumbing &Heating. Thank you Andrew
Owen M.
Owen M.
07:33 20 Apr 24
Great professional service, Ryan carefully analyzed a complex drain issue using cameras, it was pretty quick, and then resolved a blockage . On time, courteous and fixed my plumbing problem quickly at a fair price.
Barry M.
Barry M.
19:01 19 Apr 24
Chris was on time, courteous and very professional. He was efficient in his work and was good at explaining the system to me. All in all it was a very easy service call.
Robin F.
Robin F.
20:24 18 Apr 24
Provided detailed explanation of issue and possible resolutions.
Doug W.
Doug W.
21:31 15 Apr 24
Knowledgeable and professional. On time, quick, and courteous service.
Duncan H.
Duncan H.
23:26 14 Apr 24
Chris was great, very personable and friendly, knowledgeable and confident. He gave me the worst case scenerio that would invlove going for more parts the next day, but he was able to fix it in the least expensive way. Thanks Chris!
Barbara M.
Barbara M.
22:32 10 Apr 24
Dane was terrific in the work he did for us. He assessed all of the items involved carefully, let us know the condition of each piece and with care and excellent knowledge of what he needed to do, basically made our condo a safe place to be in — no more worries about anything breaking, flooding or all of the other possibilities. Plus he has a great sense of humor, extremely knowledgeable amazing in his work.Thanks so much Dane, and thank you to Highmark.
Francis T.
Francis T.
20:52 10 Apr 24
We had a plumbing problem. Dane from Highmark plumbing came out diagnosed the problem and fixed it promptly. Going above and beyond with securing the toilet trap and caulking too. Greatly appreciated Dane keep up the good work. I highly recommend Highmark for your house repairs.
Martin C.
Martin C.
22:26 05 Apr 24
Tasso was great, made sure everything was done showed me the results and cleaned up absolutely a great experience
Garry N.
Garry N.
21:56 05 Apr 24
Gas pipe leaking in boiler room…. Andrew was very good at his job and repairs were done expertly & in a timely manner 👏👍
George A.
George A.
17:32 05 Apr 24
I was very happy to have Andrw give me a quote, he was very knowledgable and helpful
Chris W.
Chris W.
19:25 02 Apr 24
Everything went as promised and suggestions for improvements were made.
Reza Y.
Reza Y.
16:35 01 Apr 24
Andrew did a thorough job and inspected our AC and furnace very carefully. He’s very knowledgeable and had good recommendations. Very happy with his services.
Kimmy Y.
Kimmy Y.
21:25 28 Mar 24
Tassos has done an excellent job for the plumbing work. He arrived on time, patient, smart and explained everything in details. I believe I can only find him from “X” file but not, he is from High Mark Plumbing. I was so lucky High Mark sent him to my place to complete all the plumbing in 30 minutes, he is amazing! High Mark is so lucky have him.
Tom G.
Tom G.
18:23 27 Mar 24
Booked for an a/c service. Andrew came in and was very friendly and personable. He very quickly advised me that my unit did not need servicing. It’s an Innova heat pump. All that is needed is to keep the filter clean. Did not charge me for the service call. Thank you so much. Would highly recommend
Elaine B.
Elaine B.
20:32 21 Mar 24
Andrew was absolutely knowledgeable. professional and reliable. I had an issue to fix in my house before moving to kelowna. With a branch in kelowna i will have them do the removal of poly B and service furnace, hotwater tank and AC and a couple of other things i’m ecstatic that i came across this great company i will be highly recommending them and Andrew
Dennis S.
Dennis S.
21:31 18 Mar 24
4 months ago I moved into a new home which has a 20-yr old boiler making a house-shaking noise when heating up the house. I’d never understand how the previous house owners put up with the nerve-breaking noise. Kevin M. of heating dept. confidently pointed out that the original water piping wasn’t right. He re-arranged the piping, added a 2nd pump, replaced some old components, etc. Now the boiler runs very very quiet. I don’t need to consider buying a new boiler system which might cost me $26K.
Fara C.
Fara C.
23:55 07 Mar 24
Brandon came right on time, communicated the whole way and was quick and clean with the job. Highly recommend the company to anyone needing plumbing.
Alison G.
Alison G.
18:51 05 Mar 24
Very happy with Chris and Highmark! Great service. We are repeat customers.
johnathan-tyson A.
johnathan-tyson A.
22:21 29 Feb 24
Tassos is friendly, clear and matter-of-fact in presenting both assessment and options. He was quick without rushing the work, with minimal mess. Thank you, Tassos. Highmark was good with coordination of appointment and arrival times. I will use them again in future.
Aly B.
Aly B.
17:23 29 Feb 24
Thank you Ryan for a friendly and professional job. We appreciate it very much and trust the High Mark name 🙂
Keith T.
Keith T.
00:09 29 Feb 24
HighMark had to address a furnace and replace obsolete parts. Sourcing was time consuming, but as quickly as parts arrived in town, they were picked up personally by the tech and installed promptly. Very friendly. Phones were answered by real people which is very nice indeed. Team was very accommodating.
Igor K.
Igor K.
22:43 28 Feb 24
I had a great experience with the HighMark team with plumbing service. Matching an experienced technician with the type of repair is a fundamental part of their business.
Lauren Y
Lauren Y
17:34 28 Feb 24
Chris and his assistant did a great job of replacing my gas hot water heater. He was extremely friendly, informative and respectful of my home. They did a great job!
Karim J.
Karim J.
21:21 27 Feb 24
Always a pleasure dealing with HighMark – incredibly professional. Kevin went out of his way to make sure everything was working properly.
Chris A.
Chris A.
03:43 27 Feb 24
I just had some work done with High Mark Plumbing & Heating and it was a great experience. Dane was the gentleman who came by to help and he was fantastic. Very friendly and happy to take the time to explain how things work and what needs to be done. He cleared a tough clog, installed a garburator and replaced an expansion tank. Everything went pretty well and he went above and beyond in helping in a couple extra areas. I should also mention the dispatch team was really punctual about getting back to me and set me up with a time the next day. Overall it was a good experience and I would recommend using High Mark for your plumbing challenges.
Garrett C.
Garrett C.
07:54 24 Feb 24
These guys have been great help with a very stressful time. They helped repair my sewer line very quickly and I think did a great job. They also identified other potential issues that they are going to help with as well. You get what you paid for with these guys. Previous plumbers just tried to patch the job and it just turned into more of an issue. I highly recommend this company.
Yueli W.
Yueli W.
20:54 22 Feb 24
Impressed by the quick response to our inquiries. The waived call-out fee was a nice touch. The plumber was friendly, skilled, and efficiently fixed our kitchen sink clog, installed a garburator, and replaced the hot water expansion tank. All for a reasonable $1200. Highly recommend this company for their professionalism and expertise!
Jess K.
Jess K.
19:02 22 Feb 24
Ryan E was prompt, knowledgeable, efficient and personable. Couldn’t ask for more. Immediately detected our problem as being a PRV, drained all the water from the house, replaced the valve, twice as the first replacement was defective and got us back up and running. Highly recommend High Mark.
Chia Ching W.
Chia Ching W.
19:41 16 Feb 24
Dane is very professional and friendly. He solved my issue within an hour. Highly recommend him. He make sure everything is done properly, tidy and provide me with tips to avoid future issue.He assess my situation and provide me multiple options and prices are given upfront. It is on a higher end. They changed per task, which easily go up to $500-$1000. but I don’t blame Dave, as company set the price.I will still recommend if you need some professional help and have the budget.
Bryan R.
Bryan R.
19:14 15 Feb 24
Ryan Burns was on time, professional, and very knowledgeable. I will definitely use them again.
KandD V.
KandD V.
22:35 13 Feb 24
Great service! I called in a panic and they responded quickly and had the problem fixed quickly and professionally
v
v
17:57 13 Feb 24
Very thorough and detailed. Had quote given within 15 minutes.
Bev M
Bev M
22:49 06 Feb 24
Ryan was friendly and professional. He was very informative and did not pressure in any way. Good experience overall.Ryan came out a 2nd time to remove my dishwasher. Friendly and professional…got the job done quicky. Will definitely have him back when I’m ready to install the new one. I’m adding onto my previous review. Ryan came out a 3rd time to install my dishwasher and the service was great as usual. I will continue to use High Mark for any plumbing services I need.
ICCFamilyCouncil
ICCFamilyCouncil
00:55 06 Feb 24
Arrived on-time, pleasant and easygoing, did everything I needed, excellent quality work, finished on-time and on budget. Top marks!
James N.
James N.
06:37 05 Feb 24
The work done was top notch. Technicians were professional and courteous.
Dianne D.
Dianne D.
02:48 05 Feb 24
My furnace had not been serviced for many years. Chris was quick to evaluate this challenging situation and worked efficiently to solve the problems. He is very personable and took time to answer my questions. I highly recommend Chris and will call on him again. Thank you!
Michelle M.
Michelle M.
20:47 01 Feb 24
Grateful for Highmark Plumbing & Brandon! I had a situation and they made time to squeeze me in between set appointments. Brandon was polite and resolved the situation with ease. I highly recommend Brandon and Highmark Plumbing!!
Giuseppe C.
Giuseppe C.
21:44 31 Jan 24
Excelent sevice at all levels. The staff at the call center and dispatch were gentle and fast. The technician (Ryan) arrived almost immediately. He professional, polite and clean and he resolved two issues in ahot time.Highly recommended.
Tara F.
Tara F.
20:48 31 Jan 24
Speedy, friendly and high-quality service from Ryan. He explained the issue with my hot water tank clearly and provided different options to resolve it. I appreciated his honest opinion and he obviously has a lot of professional experience. Came the next day and finished the job promptly. Attention to detail was perfect and it’s clear that Ryan prides himself on quality work for his customers. Would highly recommend their service!
Gary O.
Gary O.
01:00 30 Jan 24
Tassos was great. He explained everything – what needed to be done, and why. He gave options for all levels of repair or replace. His work was tidy and clean. He is very nice, and it was a pleasure to have him in our home for a day.
Dee B.
Dee B.
00:50 30 Jan 24
Thank you, Dane! Professional and fast. Definitely recommend him.
Denean N.
Denean N.
20:27 26 Jan 24
Was nice meeting Chris – he came to fix my boiler, which had several problems. He was easy to talk to about the issues and is very knowledgeable. Would highly recommend High Mark Plumbing & Heating.
Connie H.
Connie H.
02:38 26 Jan 24
During our recent cold spell we experienced a burst heating line.No heat and immediate service call was provided. Tassos is professional, friendly, always on time and veryknowledgeable. Everything was explained by him so well. We certainly appreciated his capabilities.Job well done. Thank you Tassos.
Jo H.
Jo H.
22:03 25 Jan 24
Have used Hymark 3x now and have recommended them to my neighbours and friends. Professional, knowledgeable, respectful of my home and my needs. They have a discount program that provides over and above savings to their regular competitive costings!
Devin S.
Devin S.
22:37 24 Jan 24
Dane did a wonderful job and was in and out so fast! 5/5
Pam B.
Pam B.
01:26 24 Jan 24
My experience today with Ryan and his co-worker Brandon was very positive. They took time to explain two options they had to solve my broken pipe problem.They were patient with me while I tried to decide between the two options.. They were appreciative of the coffee I provided and also were happy to answer questions when a neighbour of mine came over to ask about their services . I would call upon their services in the future.Pam B.
Betty C.
Betty C.
23:47 23 Jan 24
I highly recommend this group for your plumbing needs anytime. Brandon did a great job replacing some of our old pipes and shutoffs, and a few other minor updates. We couldn’t be happier with the service and professionalism.
Joe H.
Joe H.
21:52 23 Jan 24
The team at High Mark including Dane, and the Brian’s were professional, efficient, and completed my bathroom to my high expectations!
Soraya
Soraya
19:58 22 Jan 24
Highmark Plumbing & Heating did an incredible job! They were professional, respectful, knowledgeable, and budget-friendly. Their prompt response and expertise was above and beyond, I’d recommend to all for your plumping needs.
T. C.
T. C.
06:15 20 Jan 24
Ryan E. did an excellent and thorough job. He explained what needed to be done and provided different options to approach the situation.
Lynn Colliar M.
Lynn Colliar M.
20:52 19 Jan 24
Andrew was thorough and very experienced- heat is back on!!
Klassina
Klassina
03:07 17 Jan 24
Chris was able to find the root cause of my heating problem so I avoided an unnecessary repair. It was such a relief!
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Choosing an EV Charger – Repairs, Replacement, and Installation in Lower Mainland

Congratulations on your first EV vehicle! So now that you have your electric vehicle (EV)., you may be interested in purchasing a home charger or using public chargers. 

 

How do you know how to choose an EV charger?  We will go over some of the features you should consider, the three charger levels, and go over the charging station networks and how they work.

choosing an ev charger

Choosing an EV Charger

To offer you a few ideas about where to start improving the lighting in your bathroom, check out these helpful tips below:

Connector

Most EVs have a “J plug” (J1772) which is found in both home and level 2 charges. For fast charging, there are two plugs to choose from: the “CCS” used by most manufacturers including BMW, General Motors, and Volkswagen, and the “CHAdeMO” used by Mitsubishi and Nissan. Tesla has a proprietary plug but can use the “J plug” or “CHAdeMO” with adapters.

Single or Dual Port

You can either buy a charger with a single or dual port, depending on how many EVs you own. If you buy a charging station for multi-EV use, this allows you to charge two vehicles at once.

Cord Length

Cords are available in several lengths, ranging from 5 metres (16 feet) to 7.6 metres (25 feet). Shorter cables are easier to store but longer cables give you flexibility in case you have to park further from the charger.

Indoor vs Outdoor EV Chargers

Although many chargers are for both indoor and outdoor use, some are for indoor charging only. If you need to install your charging station outside, choose a model which is rated for outdoor use.

Portable or Permanent

Some chargers only plug into an outlet, others are installed onto a wall.

Amperage

Level 2 chargers can deliver between 15- and 80-Amps. The higher the amperage, the faster your car charges.

Networked

Some chargers connect to the internet so you can use your smartphone to start, stop, and monitor charging.

Smart EV Chargers

Smart EV chargers automatically adjust the amount of electricity sent to your EV based on timing and load factors. Some smart EV charging stations can also provide your data usage.

choosing an ev charger

Electrical Considerations When Choosing an EV Charger

Why You Need an Electrician to Install Your EV Charger

choosing an ev charger

Understanding EV Charging Levels

Electric vehicles (EVs) require a connection to an electrical system to charge. There are three charger levels. What is the difference between the levels?  The main differences are the voltage, the time and the number of kilometres charged per hour, and whether they are used for homes, businesses or common areas.

Level 1 Chargers

Use a connection to a standard 120-volt outlet

Level 2 Chargers

Use a connection to a 240-volt outlet

Level 3 Chargers

Uses a direct current connection to an electrical system

choosing an ev charger

How Do I Access EV Charging Stations?

If you don’t have a charger, you can use charging stations at work or use a public charger.  Keep in mind that you can plug a Level 1 charger into a standard outlet, but it will take longer to charge. If you mainly use your EV for commuting, then you can charge it when you get home, and either at work or at public charging stations if you need power in between.  Did you know there are 2500 public chargers in BC including fast charging stations?

While most of B.C.’s public Level 2 charging stations are free to use, many require that you join a service network to access the stations. Once you’ve registered with a network, you’ll receive a membership card which you scan at the charging station you’re using. You can access some networks using their app on your smartphone or with a credit card.  If you register with several networks, you can access many more charging stations.

Main Charging Networks

Currently, there are six main networks in B.C.:

The BC Hydro EV network currently has over 70 fast charging stations across B.C.  They are mainly 50kW DC fast chargers, but there are some 25kW “mini” fast chargers and Level 2 chargers at select stations. Most stations currently have a single DC fast charger.

If you’re like most electric vehicle (EV) owners, you’ll do the majority of your charging at home or at work. That means that your BC Hydro bill will go up, but perhaps not as much as you might guess.  The rate for charging an EV in B.C. is currently the same as the residential electricity rate.  Most drivers do 80% of their charging at home and do the rest at either their work or public stations which are often free, or at fast charging stations that range in price.

You’ll need to set up an EV account to access the BC Hydro fast charging network and to use the BC Hydro EV mobile app. Once you have downloaded the app onto your smartphone, you can:

The BC Hydro EV mobile app can also be used to activate charging at any FLO or ChargePoint station across North America.

To estimate your BC Hydro electricity cost of charging different EVs, use CAA’s Electric Vehicle Cost Calculator.

How Do I Find EV Charging Stations?

PlugShare is the most comprehensive, up-to-date tool for finding charging stations wherever you are in BC.  EV owners can add, review, and edit station information, and even safely share their private charging station at home with other drivers if they wish to. 

 

PlugShare’s maps highlight which stations are public Level 2 or fast charging. It’ll often include information on which stations are working and detailed directions for finding chargers in parkades or parking lots.

How Much Do Fast-Charging Stations Cost?

PlugShare is the most comprehensive, up-to-date tool for finding charging stations wherever you are in BC.  EV owners can add, review, and edit station information, and even safely share their private charging station at home with other drivers if they wish to. 

 

PlugShare’s maps highlight which stations are public Level 2 or fast charging. It’ll often include information on which stations are working and detailed directions for finding chargers in parkades or parking lots.

Each session is billed per second. After your charging session, you’ll receive an emailed receipt with a breakdown of your charge, including how long you charged for (in minutes and seconds) and the session cost before and after 5% GST is applied.

Charging rates are approved by the B.C. Utilities Commission and are based on the maximum kW output of the charging station, not on actual kW output received or requested by the vehicle. 

Note that rates at fast charging stations don’t include parking fees. Be sure to check the parking signs or PlugShare to see if a specific station requires payment for parking. Currently, the following sites charge a parking fee that’s collected by the site host: 

For other charging networks in B.C., check the PlugShare website to find charging locations, costs and parking fees before you go.

choosing an ev charger

How Long Can I Charge the EV at a Fast-Charging Station?

Check the signs at the station for parking etiquette and rules. BC Hydro recommends the time limits below based on charger power level, particularly when another vehicle is waiting:

Charging time depends on your battery’s state of charge (how full it is), your battery size and environmental factors including the outside air temperature. All makes and models are different, and you’ll get to know your car after you’ve used a fast charging station a few times.

Keep in mind that even fast chargers, will charge most vehicles slower over 80% of battery strength. This “trickle charge” is related to the vehicle, not the charger. You may want to use a Level 2 charger which costs less per-minute charging cost.

BC EV Charger Rebates

Rebates are available to help homes and workplaces across B.C. get ready for electric vehicles (EVs). The program is funded by the Government of B.C. and administered by BC Hydro and FortisBC.

Available rebates include:

For Single-Family Homes

Single-family homes can get a rebate of up to 50% of the purchase and installation costs of an eligible Level 2 EV charger, to a maximum of $350. This includes duplexes or townhouses with private garages or dedicated parking.

For Apartment/Condo Buildings

Apartment and condo buildings can get a rebate of up to $1,400 to $2,000 per charger to purchase and install Level 2 networked EV chargers at the building’s residential parking spaces.

Rebate amounts vary depending on whether or not the building is participating in other EV Ready rebates. 

For Workplace Rebates

Workplaces can get a rebate of up to $2,000 per charger to purchase and install eligible Level 2 networked EV chargers for employee use, to a maximum of $14,000.

For further information, see the BC Hydro website.

light dimmers and timers

With some research and consultations with your municipality or BC Technical Safety and a qualified electrician, you can purchase the right EV charger for your needs.

If you have additional questions about our EV Charging Station services or about Choosing an EV Charger, our High Mark Electrical team is here to support you every step of the way. Please don’t hesitate to contact us with your questions.

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CUSTOMER REVIEWS

Google Rating
4.8
Based on 929 reviews
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Abigail N.
Abigail N.
02:52 23 May 24
Kevin serviced my A/C and furnace today. He was such a pleasure to deal with. He was very honest on what had to be done to my A/C and furnace. Not someone trying scare you or upsell you things. Thanks for the awesome service Kevin! I would post before and after pictures but I forgot to ask him to send them to me.
Sherry D.
Sherry D.
00:25 22 May 24
Excellent job! Ryan was fast, efficient and courteous. He installed a new toilet and left everything spotless.
Bob H.
Bob H.
14:35 21 May 24
Andrew is very knowledgeable and practical. Thorough work.
Mark C.
Mark C.
19:40 18 May 24
Fast and efficient.Excellent service by Chris, and would highly recommend Highmark.
Joan B.
Joan B.
21:28 17 May 24
Excellent service from the initial call to Ryan B fixing my toilet. Very professional same day service.
SERGII D.
SERGII D.
20:40 17 May 24
Professional attitude, polite and precise in terms of timeline
Harp D.
Harp D.
18:37 15 May 24
Chris is super friendly and honest. He provided excellent service.
Jeremy R.
Jeremy R.
21:32 14 May 24
Tassos did a great job. He explained everything he was doing and his logic behind it. Although we were unable to reproduce the leak, he did show pictures of where water stains had occurred and these were all above the drain. We think that the source of the leak was from leaky shower attachment which then caused a stream of water to run towards the shower/tub control. Since he had previously reapplied silicone to that control, we were unable to reproduce the leak.
Peter R.
Peter R.
19:31 12 May 24
Tassos did an amazing job – newly installed hot water tank in one afternoon. He was very friendly and explained everything thoroughly. Next time I will request him specifically
Peter
Peter
03:08 12 May 24
Woke up Saturday morning with a non functioning old hot water tank. Tassos arrived at noon, we decided on a new tank, and the install was completed later that evening. Tassos was very informative, friendly, and the end result was beautiful. I will specifically ask for him the next I have a need for a plumber
Marc Richard (Mason Sewing M.
Marc Richard (Mason Sewing M.
19:33 11 May 24
Always polite, this visit was just to inspect our heat pump and air conditioning. Thanks Kevin
Linda W.
Linda W.
18:48 11 May 24
Tassos did an excellent job! Thanks for coming out on a Saturday.
Jessica M.
Jessica M.
21:14 10 May 24
Ryan did a wonderful job fixing our plumbing problems. Service was fast, friendly and excellent!! Thank you so much!!
Kelly N.
Kelly N.
22:09 08 May 24
Excellent service and communication! Ryan B answered all of my questions and provided additional information!
Carol M.
Carol M.
17:06 08 May 24
In the search for someone to install an Air Conditioner with our furnace, we were finally lucky enough to get Kevin to do the job. After the AC choice was made, Kevin came with helpers over two days to get it up and running with the thermostat. A big job. They worked very well, and I would be most pleased to welcome them back in future for other jobs.
Dawn P.
Dawn P.
18:03 07 May 24
Highmark is a Great company. We have had many services done from them and have been very happy with the service each and every time. The Technicians are very professional and walk you through the whole process. We just had Ryan E. in to replace the wax seal at the base of the toilet. He went above and beyond in service. We will be requesting him in the future. Thanks again Ryan. It is because of professional people like Ryan E. in this company that we call on Highmark for their help. They are the Best.
Anna Marie G.
Anna Marie G.
20:15 06 May 24
Very good service. Service people are friendly and explain everything and answer your questions. Ryan was great!
Jyoti C.
Jyoti C.
23:17 03 May 24
Awesome service provided thank you so much 🙏
Hee Jin H.
Hee Jin H.
00:10 02 May 24
Fast and Efficient! Ryan and Chris both visited our home. Highly professional!
Dorrie C.
Dorrie C.
23:03 26 Apr 24
Had my AC unit serviced by High Mark Heating & Plumbing today.Arrived earlier than expected, found Andrew to be a very friendly and knowledgeable individual.Pictures were taken, shown to me and the scope of work explained. Andrew cleaned the mess created by cleaning the AC filters which was much appreciated.I would not hesitate to recommend and or use High Mark Plumbing &Heating. Thank you Andrew
Owen M.
Owen M.
07:33 20 Apr 24
Great professional service, Ryan carefully analyzed a complex drain issue using cameras, it was pretty quick, and then resolved a blockage . On time, courteous and fixed my plumbing problem quickly at a fair price.
Barry M.
Barry M.
19:01 19 Apr 24
Chris was on time, courteous and very professional. He was efficient in his work and was good at explaining the system to me. All in all it was a very easy service call.
Robin F.
Robin F.
20:24 18 Apr 24
Provided detailed explanation of issue and possible resolutions.
Doug W.
Doug W.
21:31 15 Apr 24
Knowledgeable and professional. On time, quick, and courteous service.
Duncan H.
Duncan H.
23:26 14 Apr 24
Chris was great, very personable and friendly, knowledgeable and confident. He gave me the worst case scenerio that would invlove going for more parts the next day, but he was able to fix it in the least expensive way. Thanks Chris!
Barbara M.
Barbara M.
22:32 10 Apr 24
Dane was terrific in the work he did for us. He assessed all of the items involved carefully, let us know the condition of each piece and with care and excellent knowledge of what he needed to do, basically made our condo a safe place to be in — no more worries about anything breaking, flooding or all of the other possibilities. Plus he has a great sense of humor, extremely knowledgeable amazing in his work.Thanks so much Dane, and thank you to Highmark.
Francis T.
Francis T.
20:52 10 Apr 24
We had a plumbing problem. Dane from Highmark plumbing came out diagnosed the problem and fixed it promptly. Going above and beyond with securing the toilet trap and caulking too. Greatly appreciated Dane keep up the good work. I highly recommend Highmark for your house repairs.
Martin C.
Martin C.
22:26 05 Apr 24
Tasso was great, made sure everything was done showed me the results and cleaned up absolutely a great experience
Garry N.
Garry N.
21:56 05 Apr 24
Gas pipe leaking in boiler room…. Andrew was very good at his job and repairs were done expertly & in a timely manner 👏👍
George A.
George A.
17:32 05 Apr 24
I was very happy to have Andrw give me a quote, he was very knowledgable and helpful
Chris W.
Chris W.
19:25 02 Apr 24
Everything went as promised and suggestions for improvements were made.
Reza Y.
Reza Y.
16:35 01 Apr 24
Andrew did a thorough job and inspected our AC and furnace very carefully. He’s very knowledgeable and had good recommendations. Very happy with his services.
Kimmy Y.
Kimmy Y.
21:25 28 Mar 24
Tassos has done an excellent job for the plumbing work. He arrived on time, patient, smart and explained everything in details. I believe I can only find him from “X” file but not, he is from High Mark Plumbing. I was so lucky High Mark sent him to my place to complete all the plumbing in 30 minutes, he is amazing! High Mark is so lucky have him.
Tom G.
Tom G.
18:23 27 Mar 24
Booked for an a/c service. Andrew came in and was very friendly and personable. He very quickly advised me that my unit did not need servicing. It’s an Innova heat pump. All that is needed is to keep the filter clean. Did not charge me for the service call. Thank you so much. Would highly recommend
Elaine B.
Elaine B.
20:32 21 Mar 24
Andrew was absolutely knowledgeable. professional and reliable. I had an issue to fix in my house before moving to kelowna. With a branch in kelowna i will have them do the removal of poly B and service furnace, hotwater tank and AC and a couple of other things i’m ecstatic that i came across this great company i will be highly recommending them and Andrew
Dennis S.
Dennis S.
21:31 18 Mar 24
4 months ago I moved into a new home which has a 20-yr old boiler making a house-shaking noise when heating up the house. I’d never understand how the previous house owners put up with the nerve-breaking noise. Kevin M. of heating dept. confidently pointed out that the original water piping wasn’t right. He re-arranged the piping, added a 2nd pump, replaced some old components, etc. Now the boiler runs very very quiet. I don’t need to consider buying a new boiler system which might cost me $26K.
Fara C.
Fara C.
23:55 07 Mar 24
Brandon came right on time, communicated the whole way and was quick and clean with the job. Highly recommend the company to anyone needing plumbing.
Alison G.
Alison G.
18:51 05 Mar 24
Very happy with Chris and Highmark! Great service. We are repeat customers.
johnathan-tyson A.
johnathan-tyson A.
22:21 29 Feb 24
Tassos is friendly, clear and matter-of-fact in presenting both assessment and options. He was quick without rushing the work, with minimal mess. Thank you, Tassos. Highmark was good with coordination of appointment and arrival times. I will use them again in future.
Aly B.
Aly B.
17:23 29 Feb 24
Thank you Ryan for a friendly and professional job. We appreciate it very much and trust the High Mark name 🙂
Keith T.
Keith T.
00:09 29 Feb 24
HighMark had to address a furnace and replace obsolete parts. Sourcing was time consuming, but as quickly as parts arrived in town, they were picked up personally by the tech and installed promptly. Very friendly. Phones were answered by real people which is very nice indeed. Team was very accommodating.
Igor K.
Igor K.
22:43 28 Feb 24
I had a great experience with the HighMark team with plumbing service. Matching an experienced technician with the type of repair is a fundamental part of their business.
Lauren Y
Lauren Y
17:34 28 Feb 24
Chris and his assistant did a great job of replacing my gas hot water heater. He was extremely friendly, informative and respectful of my home. They did a great job!
Karim J.
Karim J.
21:21 27 Feb 24
Always a pleasure dealing with HighMark – incredibly professional. Kevin went out of his way to make sure everything was working properly.
Chris A.
Chris A.
03:43 27 Feb 24
I just had some work done with High Mark Plumbing & Heating and it was a great experience. Dane was the gentleman who came by to help and he was fantastic. Very friendly and happy to take the time to explain how things work and what needs to be done. He cleared a tough clog, installed a garburator and replaced an expansion tank. Everything went pretty well and he went above and beyond in helping in a couple extra areas. I should also mention the dispatch team was really punctual about getting back to me and set me up with a time the next day. Overall it was a good experience and I would recommend using High Mark for your plumbing challenges.
Garrett C.
Garrett C.
07:54 24 Feb 24
These guys have been great help with a very stressful time. They helped repair my sewer line very quickly and I think did a great job. They also identified other potential issues that they are going to help with as well. You get what you paid for with these guys. Previous plumbers just tried to patch the job and it just turned into more of an issue. I highly recommend this company.
Yueli W.
Yueli W.
20:54 22 Feb 24
Impressed by the quick response to our inquiries. The waived call-out fee was a nice touch. The plumber was friendly, skilled, and efficiently fixed our kitchen sink clog, installed a garburator, and replaced the hot water expansion tank. All for a reasonable $1200. Highly recommend this company for their professionalism and expertise!
Jess K.
Jess K.
19:02 22 Feb 24
Ryan E was prompt, knowledgeable, efficient and personable. Couldn’t ask for more. Immediately detected our problem as being a PRV, drained all the water from the house, replaced the valve, twice as the first replacement was defective and got us back up and running. Highly recommend High Mark.
Chia Ching W.
Chia Ching W.
19:41 16 Feb 24
Dane is very professional and friendly. He solved my issue within an hour. Highly recommend him. He make sure everything is done properly, tidy and provide me with tips to avoid future issue.He assess my situation and provide me multiple options and prices are given upfront. It is on a higher end. They changed per task, which easily go up to $500-$1000. but I don’t blame Dave, as company set the price.I will still recommend if you need some professional help and have the budget.
Bryan R.
Bryan R.
19:14 15 Feb 24
Ryan Burns was on time, professional, and very knowledgeable. I will definitely use them again.
KandD V.
KandD V.
22:35 13 Feb 24
Great service! I called in a panic and they responded quickly and had the problem fixed quickly and professionally
v
v
17:57 13 Feb 24
Very thorough and detailed. Had quote given within 15 minutes.
Bev M
Bev M
22:49 06 Feb 24
Ryan was friendly and professional. He was very informative and did not pressure in any way. Good experience overall.Ryan came out a 2nd time to remove my dishwasher. Friendly and professional…got the job done quicky. Will definitely have him back when I’m ready to install the new one. I’m adding onto my previous review. Ryan came out a 3rd time to install my dishwasher and the service was great as usual. I will continue to use High Mark for any plumbing services I need.
ICCFamilyCouncil
ICCFamilyCouncil
00:55 06 Feb 24
Arrived on-time, pleasant and easygoing, did everything I needed, excellent quality work, finished on-time and on budget. Top marks!
James N.
James N.
06:37 05 Feb 24
The work done was top notch. Technicians were professional and courteous.
Dianne D.
Dianne D.
02:48 05 Feb 24
My furnace had not been serviced for many years. Chris was quick to evaluate this challenging situation and worked efficiently to solve the problems. He is very personable and took time to answer my questions. I highly recommend Chris and will call on him again. Thank you!
Michelle M.
Michelle M.
20:47 01 Feb 24
Grateful for Highmark Plumbing & Brandon! I had a situation and they made time to squeeze me in between set appointments. Brandon was polite and resolved the situation with ease. I highly recommend Brandon and Highmark Plumbing!!
Giuseppe C.
Giuseppe C.
21:44 31 Jan 24
Excelent sevice at all levels. The staff at the call center and dispatch were gentle and fast. The technician (Ryan) arrived almost immediately. He professional, polite and clean and he resolved two issues in ahot time.Highly recommended.
Tara F.
Tara F.
20:48 31 Jan 24
Speedy, friendly and high-quality service from Ryan. He explained the issue with my hot water tank clearly and provided different options to resolve it. I appreciated his honest opinion and he obviously has a lot of professional experience. Came the next day and finished the job promptly. Attention to detail was perfect and it’s clear that Ryan prides himself on quality work for his customers. Would highly recommend their service!
Gary O.
Gary O.
01:00 30 Jan 24
Tassos was great. He explained everything – what needed to be done, and why. He gave options for all levels of repair or replace. His work was tidy and clean. He is very nice, and it was a pleasure to have him in our home for a day.
Dee B.
Dee B.
00:50 30 Jan 24
Thank you, Dane! Professional and fast. Definitely recommend him.
Denean N.
Denean N.
20:27 26 Jan 24
Was nice meeting Chris – he came to fix my boiler, which had several problems. He was easy to talk to about the issues and is very knowledgeable. Would highly recommend High Mark Plumbing & Heating.
Connie H.
Connie H.
02:38 26 Jan 24
During our recent cold spell we experienced a burst heating line.No heat and immediate service call was provided. Tassos is professional, friendly, always on time and veryknowledgeable. Everything was explained by him so well. We certainly appreciated his capabilities.Job well done. Thank you Tassos.
Jo H.
Jo H.
22:03 25 Jan 24
Have used Hymark 3x now and have recommended them to my neighbours and friends. Professional, knowledgeable, respectful of my home and my needs. They have a discount program that provides over and above savings to their regular competitive costings!
Devin S.
Devin S.
22:37 24 Jan 24
Dane did a wonderful job and was in and out so fast! 5/5
Pam B.
Pam B.
01:26 24 Jan 24
My experience today with Ryan and his co-worker Brandon was very positive. They took time to explain two options they had to solve my broken pipe problem.They were patient with me while I tried to decide between the two options.. They were appreciative of the coffee I provided and also were happy to answer questions when a neighbour of mine came over to ask about their services . I would call upon their services in the future.Pam B.
Betty C.
Betty C.
23:47 23 Jan 24
I highly recommend this group for your plumbing needs anytime. Brandon did a great job replacing some of our old pipes and shutoffs, and a few other minor updates. We couldn’t be happier with the service and professionalism.
Joe H.
Joe H.
21:52 23 Jan 24
The team at High Mark including Dane, and the Brian’s were professional, efficient, and completed my bathroom to my high expectations!
Soraya
Soraya
19:58 22 Jan 24
Highmark Plumbing & Heating did an incredible job! They were professional, respectful, knowledgeable, and budget-friendly. Their prompt response and expertise was above and beyond, I’d recommend to all for your plumping needs.
T. C.
T. C.
06:15 20 Jan 24
Ryan E. did an excellent and thorough job. He explained what needed to be done and provided different options to approach the situation.
Lynn Colliar M.
Lynn Colliar M.
20:52 19 Jan 24
Andrew was thorough and very experienced- heat is back on!!
Klassina
Klassina
03:07 17 Jan 24
Chris was able to find the root cause of my heating problem so I avoided an unnecessary repair. It was such a relief!
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So you’ve purchased your first electric vehicle (EV).  Now you either need to buy a charger or use public chargers.  How do you know how to choose an EV charger?  We will go over some of the features you should consider, the three charger levels, and go over the charging station networks and how they work.

Choosing an EV Charger

There are many options to consider, and you want to make sure your selected model will accommodate your vehicle(s), space and preferences. Always choose a charger that has a safety certification and consider having a licensed electrical contractor install it for you.

Stylish and sleek EV charging port in the garage for electric/hybrid cars.

Connector

Most EVs have a “J plug” (J1772) which is found in both home and level 2 charges. For fast charging, there are two plugs to choose from: the “CCS” used by most manufacturers including BMW, General Motors, and Volkswagen, and the “CHAdeMO” used by Mitsubishi and Nissan. Tesla has a proprietary plug but can use the “J plug” or “CHAdeMO” with adapters.

Single or Dual Port

You can either buy a charger with a single or dual port, depending on how many EVs you own. If you buy a charging station for multi-EV use, this allows you to charge two vehicles at once..

Cord Length

Cords are available in several lengths, ranging from 5 metres (16 feet) to 7.6 metres (25 feet). Shorter cables are easier to store but longer cables give you flexibility in case you have to park further from the charger.

Indoor vs Outdoor

Although many chargers are for both indoor and outdoor use, some are for indoor charging only. If you need to install your charging station outside, choose a model which is rated for outdoor use.

Portable or Permanent

Some chargers only plug into an outlet, others are installed onto a wall.

Amperage

Level 2 chargers can deliver between 15- and 80-Amps. The higher the amperage, the faster your car charges.

Networked

Some chargers connect to the internet so you can use your smartphone to start, stop, and monitor charging.

Smart EV Chargers

Smart EV chargers automatically adjust the amount of electricity sent to your EV based on timing and load factors. Some smart EV charging stations can also provide your data usage.

Electrical Considerations

  • You need to confirm with your municipality or Technical Safety BC if your home is eligible for a charger installation, and what permits you need.
  • How much current (amperage) does the EV need to charge?
  • Does your existing electrical service panel have enough capacity for a charger? (e.g., 100-Amp, 200-Amp, etc.)?
  • Is there a 240-volt circuit installed?
  • Is there room in the electrical service panel for a new 240-volt circuit breaker (it must be double-pole)?
  • Where to install the charging station?  If you’re a single-family homeowner with an EV, installing a Level 2 charger in your garage or carport, or near your driveway makes charging a breeze.
  • Discuss the following with a licensed electrician: How often will you drive your EV? Every day? Multiple trips in a day?  How far will you drive on a regular basis?  Will you be charging your EV anywhere else, for example at work or at public charging stations?

Why You Need An Electrican

 
  • If you need an electrical upgrade, don’t try to do it yourself.  Hire a licensed electrician.  They will not only do the work for you, but they will also arrange any necessary permits from your municipality or Technical Safety BC.  They can also arrange electrical inspections before the wiring is connected to a supply force and complete the contractor consultation afterward.  You will need to submit the form if you apply for a rebate.
  • You may not need an electrician if you buy a Level 1 charger plugged into an existing outlet, or if you already have an existing 240-volt outlet and are using a portable Level 2 charger that does not require installation.
  • Choose and purchase an EV charger. If you plan on applying for a rebate, choose a model that qualifies.  Check the BC Hydro website for a list of eligible chargers.
  • Keep in mind If you don’t work with an electrician, you will need to apply for any necessary permits and coordinate inspections on your own.
  • After installation, avoid getting your charger wet, or placing it anywhere it can be be a tripping hazard. Both of these pose serious safety hazards and can also affect your charger’s performance.
  • If you think there’s a problem with your charger, for example it isn’t charging as quickly as it should, consult a certified electrician immediately.  There could be a problem with the connection or the charger itself. EV chargers have built in safety precautions and will notify you if there’s a problem. Read your owner’s manual so you understand these notifications.
  • How can you keep track of how much electricity your EV charger is using? Just log into your BC Hydro account to view your detailed consumption.  For more information, refer to the BC Hydro website.

Congratulations on your electric car purchase! Are you ready to install your EV Charger in your home? Call 604-256-1205 to schedule your appointment with our expert electricians today!

Congratulations on your electric car purchase! Are you ready to install your EV Charger in your home? Call 604-256-1205 to schedule your appointment with our expert electricians today!

Understanding Charging Levels

  • Electric vehicles (EVs) require a connection to an electrical system to charge. There are three charger levels. What is the difference between the levels?  The main differences are the voltage, the time and number of kilometers charged per hour, and whether they are used for homes, businesses or common areas.

    Level 1 Chargers:

    • Use a connection to a standard 120-volt outlet
      • Charge 8 km per hour
      • Takes 12 to 20 hours to fully charge a battery EV (6 to 12 hours for a plug-in hybrid)
      • Used mostly in homes

    Level 2 Chargers:

    • Use a connection to a 240-volt outlet
      • Charge 30 km per hour
      • Takes 6 to 14 hours to fully charge a battery EV (4 to 8 hours for a plug-in hybrid)
      • Used in homes, businesses, and common areas

    Level 3 Chargers (Fast, High Performance):

    • Uses a direct current connection to an electrical system
      • Charge 100 km per 30 minutes or 80% charge at 50 kW (varies by vehicle type)
      • Takes 1 to 4 hours to fully charge a battery EV (15 minutes to 3 hours for a plug-in hybrid)
      • Used mostly in businesses and common areas

How Do I Access EV Charging Stations?

  • If you don’t have a charger, you can use charging stations at work or use a public charger.  Keep in mind that you can plug a Level 1 charger into a standard outlet, but it will take longer to charge. If you mainly use your EV for commuting, then you can charge it when you get home, and either at work or at public charging stations if you need power in between.  Did you know there are 2500 public chargers in BC including fast charging stations?

    While most of B.C.’s public Level 2 charging stations are free to use, many require that you join a service network to access the stations. Once you’ve registered with a network, you’ll receive a membership card which you scan at the charging station you’re using. You can access some networks using their app on your smartphone or with a credit card.  If you register with several networks, you can access many more charging stations.

     

    Currently, there are six main networks in B.C.:

    The BC Hydro EV network currently has over 70 fast charging stations across B.C.  They are mainly 50kW DC fast chargers, but there are some 25kW “mini” fast chargers and Level 2 chargers at select stations. Most stations currently have a single DC fast charger.

    If you’re like most electric vehicle (EV) owners, you’ll do the majority of your charging at home or at work. That means that your BC Hydro bill will go up, but perhaps not as much as you might guess.  The rate for charging an EV in B.C. is currently the same as the residential electricity rate.  Most drivers do 80% of their charging at home and do the rest at either their work or public stations which are often free, or at fast charging stations that range in price.

    You’ll need to set up an EV account to access the BC Hydro fast charging network and to use the BC Hydro EV mobile app. Once you have downloaded the app onto your smartphone, you can:

    • Search for stations and activate charging
    • Order your RFID card(s) and add funds
    • See your charging history
    • Manage notifications, favourite stations and more

    The BC Hydro EV mobile app can also be used to activate charging at any FLO or ChargePoint station across North America.

    To estimate your BC Hydro electricity cost of charging different EVs, use CAA’s Electric Vehicle Cost Calculator.

How Do I Find EV Charging Stations?

PlugShare is the most comprehensive, up-to-date tool for finding charging stations wherever you are in BC.  EV owners can add, review, and edit station information, and even safely share their private charging station at home with other drivers if they wish to.  PlugShare’s maps highlight which stations are public Level 2 or fast charging, and often include information on which stations are working and detailed directions for finding chargers in parkades or parking lots.

How Much Do Fast Charging Stations Cost?

How much does it cost to charge at a fast charging station?  Effective April 1, 2022, the cost to charge at BC Hydro EV stations is:

  • 12.07 cents per minute for 25 kW charging (+5% GST)
  • 21.13 cents per minute for 50 kW charging (+5% GST)
  • 27.17 cents per minute for 100 kW charging (+5% GST)

Each session is billed per second. After your charging session, you’ll receive an emailed receipt with a breakdown of your charge, including how long you charged for (in minutes and seconds) and the session cost before and after 5% GST is applied.

Charging rates are approved by the B.C. Utilities Commission and are based on the maximum kW output of the charging station, not on actual kW output received or requested by the vehicle. 

Note that rates at fast charging stations don’t include parking fees. Be sure to check the parking signs or PlugShare to see if a specific station requires payment for parking. Currently the following sites charge a parking fee that’s collected by the site host: 

  • Vancouver – Homer Street (collected by City of Vancouver)
  • Vancouver – Kerrisdale (collected by City of Vancouver) 

For other charging networks in B.C., check the PlugShare website to find charging locations, costs and parking fees before you go.

How Long Can I Charge My EV At A Fast Charging Station?

Check the signs at the station for parking etiquette and rules. BC Hydro recommends the time limits below based on charger power level, particularly when another vehicle is waiting:

  • 25kW: one hour
  • 50kW: 40 minutes
  • 100kW: 30 minutes
  • Higher power levels: less than 30 minutes

Charging time depends on your battery’s state of charge (how full it is), your battery size and environmental factors including the outside air temperature. All makes and models are different, and you’ll get to know your car after you’ve used a fast charging station a few times.

Keep in mind that even fast chargers, will charge most vehicles slower over 80% of battery strength. This “trickle charge” is related to the vehicle, not the charger. You may want to use a Level 2 charger which costs less per-minute charging cost.

BC EV Charger Rebates

Rebates are available to help homes and workplaces across B.C. get ready for electric vehicles (EVs). The program is funded by the Government of B.C. and administered by BC Hydro and FortisBC.

Available rebates include:

  • For single-family homes

Single-family homes can get a rebate of up to 50% of the purchase and installation costs of an eligible Level 2 EV charger, to a maximum of $350. This includes duplexes or townhouses with private garages or dedicated parking.

  • For apartment/condo buildings

Apartment and condo buildings can get a rebate of up to $1,400 to $2,000 per charger to purchase and install Level 2 networked EV chargers at the building’s residential parking spaces.

Rebate amounts vary depending on whether or not the building is participating in other EV Ready rebates.  

  • Workplace rebates

Workplaces can get a rebate of up to $2,000 per charger to purchase and install eligible Level 2 networked EV chargers for employee use, to a maximum of $14,000.

For further information, see the BC Hydro website.

With some research and consultations with your municipality or BC Technical Safety and a qualified electrician, you can purchase the right EV charger for your needs.

You May Also Enjoy

So you’ve purchased your first electric vehicle (EV).  Now you either need to buy a charger or use public chargers.  How do you know how to choose an EV charger?  We will go over some of the features you should consider, the three charger levels, and go over the charging station networks and how they work.

Choosing an EV Charger

There are many options to consider, and you want to make sure your selected model will accommodate your vehicle(s), space and preferences. Always choose a charger that has a safety certification and consider having a licensed electrical contractor install it for you.

Stylish and sleek EV charging port in the garage for electric/hybrid cars.

Connector

Most EVs have a “J plug” (J1772) which is found in both home and level 2 charges. For fast charging, there are two plugs to choose from: the “CCS” used by most manufacturers including BMW, General Motors, and Volkswagen, and the “CHAdeMO” used by Mitsubishi and Nissan. Tesla has a proprietary plug but can use the “J plug” or “CHAdeMO” with adapters.

Single or Dual Port

You can either buy a charger with a single or dual port, depending on how many EVs you own. If you buy a charging station for multi-EV use, this allows you to charge two vehicles at once..

Cord Length

Cords are available in several lengths, ranging from 5 metres (16 feet) to 7.6 metres (25 feet). Shorter cables are easier to store but longer cables give you flexibility in case you have to park further from the charger.

Indoor vs Outdoor

Although many chargers are for both indoor and outdoor use, some are for indoor charging only. If you need to install your charging station outside, choose a model which is rated for outdoor use.

Portable or Permanent

Some chargers only plug into an outlet, others are installed onto a wall.

Amperage

Level 2 chargers can deliver between 15- and 80-Amps. The higher the amperage, the faster your car charges.

Networked

Some chargers connect to the internet so you can use your smartphone to start, stop, and monitor charging.

Smart EV Chargers

Smart EV chargers automatically adjust the amount of electricity sent to your EV based on timing and load factors. Some smart EV charging stations can also provide your data usage.

Electrical Considerations

  • You need to confirm with your municipality or Technical Safety BC if your home is eligible for a charger installation, and what permits you need.
  • How much current (amperage) does the EV need to charge?
  • Does your existing electrical service panel have enough capacity for a charger? (e.g., 100-Amp, 200-Amp, etc.)?
  • Is there a 240-volt circuit installed?
  • Is there room in the electrical service panel for a new 240-volt circuit breaker (it must be double-pole)?
  • Where to install the charging station?  If you’re a single-family homeowner with an EV, installing a Level 2 charger in your garage or carport, or near your driveway makes charging a breeze.
  • Discuss the following with a licensed electrician: How often will you drive your EV? Every day? Multiple trips in a day?  How far will you drive on a regular basis?  Will you be charging your EV anywhere else, for example at work or at public charging stations?

Is your home or business up to code with the Canadian Standards Association? Call 604-256-1205 to schedule your Electrical Safety Inspection with our expert electricians today!

Is your home or business up to code with the Canadian Standards Association? Call 604-256-1205 to schedule your Electrical Safety Inspection with our expert electricians today!

Why You Need An Electrician

 
  • If you need an electrical upgrade, don’t try to do it yourself.  Hire a licensed electrician.  They will not only do the work for you, but they will also arrange any necessary permits from your municipality or Technical Safety BC.  They can also arrange electrical inspections before the wiring is connected to a supply force and complete the contractor consultation afterward.  You will need to submit the form if you apply for a rebate.
  • You may not need an electrician if you buy a Level 1 charger plugged into an existing outlet, or if you already have an existing 240-volt outlet and are using a portable Level 2 charger that does not require installation.
  • Choose and purchase an EV charger. If you plan on applying for a rebate, choose a model that qualifies.  Check the BC Hydro website for a list of eligible chargers.
  • Keep in mind If you don’t work with an electrician, you will need to apply for any necessary permits and coordinate inspections on your own.
  • After installation, avoid getting your charger wet, or placing it anywhere it can be be a tripping hazard. Both of these pose serious safety hazards and can also affect your charger’s performance.
  • If you think there’s a problem with your charger, for example it isn’t charging as quickly as it should, consult a certified electrician immediately.  There could be a problem with the connection or the charger itself. EV chargers have built in safety precautions and will notify you if there’s a problem. Read your owner’s manual so you understand these notifications.
  • How can you keep track of how much electricity your EV charger is using? Just log into your BC Hydro account to view your detailed consumption.  For more information, refer to the BC Hydro website.

Congratulations on your electric car purchase! Are you ready to install your EV Charger in your home? Call 604-256-1205 to schedule your appointment with our expert electricians today!

Congratulations on your electric car purchase! Are you ready to install your EV Charger in your home? Call 604-256-1205 to schedule your appointment with our expert electricians today!

Understanding Charging Levels

  • Electric vehicles (EVs) require a connection to an electrical system to charge. There are three charger levels. What is the difference between the levels?  The main differences are the voltage, the time and the number of kilometres charged per hour, and whether they are used for homes, businesses or common areas.

    Level 1 Chargers:

    • Use a connection to a standard 120-volt outlet
      • Charge 8 km per hour
      • Takes 12 to 20 hours to fully charge a battery EV (6 to 12 hours for a plug-in hybrid)
      • Used mostly in homes

    Level 2 Chargers:

    • Use a connection to a 240-volt outlet
      • Charge 30 km per hour
      • Takes 6 to 14 hours to fully charge a battery EV (4 to 8 hours for a plug-in hybrid)
      • Used in homes, businesses, and common areas

    Level 3 Chargers (Fast & Efficient):

    • Uses a direct current connection to an electrical system
      • Charge 100 km per 30 minutes or 80% charge at 50 kW (varies by vehicle type)
      • Takes 1 to 4 hours to fully charge a battery EV (15 minutes to 3 hours for a plug-in hybrid)
      • Used mostly in businesses and common areas

How Do I Access EV Charging Stations?

  • If you don’t have a charger, you can use charging stations at work or use a public charger.  Keep in mind that you can plug a Level 1 charger into a standard outlet, but it will take longer to charge. If you mainly use your EV for commuting, then you can charge it when you get home, and either at work or at public charging stations if you need power in between.  Did you know there are 2500 public chargers in BC including fast charging stations?

    While most of B.C.’s public Level 2 charging stations are free to use, many require that you join a service network to access the stations. Once you’ve registered with a network, you’ll receive a membership card which you scan at the charging station you’re using. You can access some networks using their app on your smartphone or with a credit card.  If you register with several networks, you can access many more charging stations.

     

    Currently, there are six main networks in B.C.:

    The BC Hydro EV network currently has over 70 fast charging stations across B.C.  They are mainly 50kW DC fast chargers, but there are some 25kW “mini” fast chargers and Level 2 chargers at select stations. Most stations currently have a single DC fast charger.

    If you’re like most electric vehicle (EV) owners, you’ll do the majority of your charging at home or at work. That means that your BC Hydro bill will go up, but perhaps not as much as you might guess.  The rate for charging an EV in B.C. is currently the same as the residential electricity rate.  Most drivers do 80% of their charging at home and do the rest at either their work or public stations which are often free, or at fast charging stations that range in price.

    You’ll need to set up an EV account to access the BC Hydro fast charging network and to use the BC Hydro EV mobile app. Once you have downloaded the app onto your smartphone, you can:

    • Search for stations and activate charging
    • Order your RFID card(s) and add funds
    • See your charging history
    • Manage notifications, favourite stations and more

    The BC Hydro EV mobile app can also be used to activate charging at any FLO or ChargePoint station across North America.

    To estimate your BC Hydro electricity cost of charging different EVs, use CAA’s Electric Vehicle Cost Calculator.

How Do I Find EV Charging Stations?

PlugShare is the most comprehensive, up-to-date tool for finding charging stations wherever you are in BC.  EV owners can add, review, and edit station information, and even safely share their private charging station at home with other drivers if they wish to.  PlugShare’s maps highlight which stations are public Level 2 or fast charging, and often include information on which stations are working and detailed directions for finding chargers in parkades or parking lots.

How Much Do Fast Charging Stations Cost?

How much does it cost to charge at a fast charging station?  Effective April 1, 2022, the cost to charge at BC Hydro EV stations is:

  • 12.07 cents per minute for 25 kW charging (+5% GST)
  • 21.13 cents per minute for 50 kW charging (+5% GST)
  • 27.17 cents per minute for 100 kW charging (+5% GST)

Each session is billed per second. After your charging session, you’ll receive an emailed receipt with a breakdown of your charge, including how long you charged for (in minutes and seconds) and the session cost before and after 5% GST is applied.

Charging rates are approved by the B.C. Utilities Commission and are based on the maximum kW output of the charging station, not on actual kW output received or requested by the vehicle. 

Note that rates at fast charging stations don’t include parking fees. Be sure to check the parking signs or PlugShare to see if a specific station requires payment for parking. Currently the following sites charge a parking fee that’s collected by the site host: 

  • Vancouver – Homer Street (collected by City of Vancouver)
  • Vancouver – Kerrisdale (collected by City of Vancouver) 

For other charging networks in B.C., check the PlugShare website to find charging locations, costs and parking fees before you go.

How Long Can I Charge My EV At A Fast Charging Station?

Check the signs at the station for parking etiquette and rules. BC Hydro recommends the time limits below based on charger power level, particularly when another vehicle is waiting:

  • 25kW: one hour
  • 50kW: 40 minutes
  • 100kW: 30 minutes
  • Higher power levels: less than 30 minutes

Charging time depends on your battery’s state of charge (how full it is), your battery size and environmental factors including the outside air temperature. All makes and models are different, and you’ll get to know your car after you’ve used a fast charging station a few times.

Keep in mind that even fast chargers, will charge most vehicles slower over 80% of battery strength. This “trickle charge” is related to the vehicle, not the charger. You may want to use a Level 2 charger which costs less per-minute charging cost.

BC EV Charger Rebates

Rebates are available to help homes and workplaces across B.C. get ready for electric vehicles (EVs). The program is funded by the Government of B.C. and administered by BC Hydro and FortisBC.

Available rebates include:

  • For single-family homes

Single-family homes can get a rebate of up to 50% of the purchase and installation costs of an eligible Level 2 EV charger, to a maximum of $350. This includes duplexes or townhouses with private garages or dedicated parking.

  • For apartment/condo buildings

Apartment and condo buildings can get a rebate of up to $1,400 to $2,000 per charger to purchase and install Level 2 networked EV chargers at the building’s residential parking spaces.

Rebate amounts vary depending on whether or not the building is participating in other EV Ready rebates.  

  • Workplace rebates

Workplaces can get a rebate of up to $2,000 per charger to purchase and install eligible Level 2 networked EV chargers for employee use, to a maximum of $14,000.

For further information, see the BC Hydro website.

With some research and consultations with your municipality or BC Technical Safety and a qualified electrician, you can purchase the right EV charger for your needs.

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