Customer Service Careers

Being a Customer Service Representative means you are the first point of contact with our customers. As a member of the High Mark team, you will quickly learn that satisfying our customers with 5-Star Service is our #1 priority. High Mark has been thriving in the industry for over 18 years. Since the beginning, we have put our attention to continually improving our customer service and streamlining our processes.

We are currently seeking an Experienced Customer Service Representative who is ready to take their career to the next level! Your outgoing, compassionate, and efficient nature is most welcome. Our team invites you to take this opportunity to apply for this position and take your customer service career to the next level!

Job Description

Who You Are

You are a passionate person looking to excel as a Customer Service Representative (CSR). First and foremost, you are great at multitasking. You understand that the customer’s needs are a priority and you are productive in finding solutions. As it is a fast-paced environment, you are able to be proactive and work as a team.

Has experience in a call centre or customer-support role
Ability to multitask and manage your tasks effectively
Strong active-listening and verbal communication skills
Able to work in a fast-paced environment
Able to be agile and flexible in our dynamic work environment
Proficient with Microsoft softwares including Outlook, Word, Excel, and Teams

Who We Are

High Mark has been growing and thriving for 18 years in the plumbing, heating, cooling, electrical, and home repairs industry. We are a local Port Coquitlam business that has a tight knit culture like a family. From the first day, you’ll feel a sense of belonging and inspired by your colleagues. You will feel appreciated for your hard-work and solid work ethic.

We believe that ongoing training, education, and sharing tips among team members is crucial to the growth of the company. Our Call Centre is often raved about in Google Reviews. That’s when we know the training has paid off and will benefit our representatives throughout their career. That’s why High Mark’s employees stay for the long run – To finally find a fast-paced environment with room to grown and excel.

What We Do

We are a solid team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, cooling, electrical, and home repairs.

The Big Task

The Customer Service Representative will promote customer satisfaction by converting incoming customer calls into booked service appointments. CSRs are also responsible for making outbound calls to customers.

Key Sub Tasks

You will learn how our CSRs gained the confidence, professionalism, and authenticity when speaking with our customers.
You will begin with training in order for you to grow and develop as a key member of the team.
You will maintain and update our customer database with complete and accurate information.
You will maintain communication with technicians, other CSRs, and your manager.
You will make outbound calls to our customers on a daily basis.
You will assist with training new customer service representatives.
Among other tasks

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging – You have just the right amount.

What We Offer

Customer Service Representatives are a vital member of our team and we offer you competitive pay to match how much you mean to us!
Ongoing training resources to help you excel and keep growing in your career.
A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together.

If you want to be part of something bigger than just a job – Make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. When you’re ready, please fill out the form below to apply.

Equal Opportunity Employer

What position are you applying for?

Please provide some contact information

NAME

CITY

ADDRESS

PHONE

Please attached your resume in word or pdf format.

Resume